Vue Cinema Exeter

Vue Cinema Exeter: Address, Phone Number, Vue Cinema Exeter Reviews: 3.5/5

Vue Cinema Exeter
3.5
Popular mentions

3.5
166 reviews
Excellent
32
Very good
51
Average
43
Poor
27
Terrible
13

Sarah S
1 contribution
Poor mannered staff
Oct 2020 • Couples
Refit great, as are some staff, shame that one female, K, was so poor mannered towards us, no return
Written 22 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

idcus
293 contributions
A new Improved Vue
Oct 2020 • Family
Vue have certainly used lockdown to improve their cinemas. Was able to book online without a booking fee and upon arrival, phone was scanned. All the screens have had their carpets and seating replaced with large recliner chairs, lots of room between chairs and the rows in front. Social distancing is in place and they do stick to it. They come into whilst the film is underway a few times to come check that noone has moved seat and that you are still wearing masks. A excellent improved experience and you feel very safe.
Written 11 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Alisonstep
Exeter uk7 contributions
Friendly but bad facilities
Jan 2020 • Family
Lovely friendly staff but really awful toilets. Went to ladies downstairs to discover one toilet the seat was broken and no loo roll and the other had no door lock. Myself and another lady had to share holing the door for each other. Come on Veu you can do better than this.
Written 2 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Tiizzy1993
1 contribution
Poor Information on Website
Nov 2019
I took a friend who is partially disabled to see the film Judy. Booked seats were at the very back as she does not like to be near the screen. We found to get to these seats she would have had to go up a considerable number of steps which was impossible. There did not appear to be any staff around to offer an alternative way to get to them so as only 6 people in the screen we sat in the VIP seats which were only a few rows up though this was even difficult. A member of the little audience very kindly helped her down at the end. On another subject the sound was deafening even to me. Also there was 20mins of adverts prior to the start of the film.
There is no info on the website as to access into the different screens which would have been very helpful. The cinema is also looking a bit run down. We will not be going there again.
Written 1 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

HarpyG
Exeter, UK8 contributions
Take Earplugs and Pay by Cash
May 2019
The first time we went here we surprised how run-down and dirty this cinema was compared with Exeter’s other venues, though this is the newest. There have never been big audiences, and the last time we went we were the only ones in the auditorium. The worst experience is the audio volume which would blow your eyes out it is so loud, always left feeling queasy and deaf. Our grandchildren refuse to go there as the volume frightens them. The last time we went (and it will be the last time) we had problems with paying via PayPal on-line, there were some irregularities that were quite worrying.
Written 9 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

phil t
1 contribution
Needs a facelift
Aug 2019 • Family
As the newest cinema in Exeter I thought it'd be pretty nice inside, the entrance floor seems to be subsiding and all wobbly, the overall cleanliness of the building was disappointing.
The actual cinema screen room was clean, the seats comfortable, but the screen wasn't that big also there was a black mark center top on the screen that was pretty off-putting, on leaving the screen the stairs back down to the entrance were pretty nasty, I've been in cleaner multistorey carpark stairways.
Also there were 30 mins of advertising before the film, all in all it was overpriced and I won't be going back.
Written 21 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Beth4Mark2016
Seaton, UK96 contributions
unneccassary heating
Jun 2019 • Couples
Went to watch a film at 6:30 the cinema room is small, the prices are expensive as you would expect from a cinema though. the heating was put on, in the cinema room and this made the room very uncomfortable and annoyed me during the film. the seats were also very uncomfortable and the base of the seats were loose.
Written 15 June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Amy R
Barnstaple, UK4 contributions
Avengers and a birthday ruined
May 2019 • Couples
Absolutely disgusting treatment by a manager who refused to give his name when I asked for it so that I could make a formal complaint. I've never been spoken to in such a condescending manner. I asked to speak to the manager as I was disappointed that the lights were turned on as soon as the credits started rolling and a member of staff shouted for everyone to leave as there was no ending scene, which somewhat ruined the viewing experience as the emotional ending was cut short. Upon trying to explain this I was interrupted and spoken over by an incredibly rude manager who told me I was lying and wrong and spoke to me as if I was too dim to understand. He refused to listen to anything I had to say and spoke over me and laughed at me the entire time. Formal complaint made. Toilets also horrific. Won't be coming back. Avoid this cinema entirely.
Written 2 May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jayfung
Nottingham, UK1 contribution
Staff recked the film
Apr 2019 • Couples
Last night me and my wife went to watch Avengers Endgame at the Vue in Exeter.
We spent £23.48 on tickets and £15.98 in there, we watched the 20:45 showing of the film, so it finished just after midnight.
The film was great however this was honestly recked by a member of staff coming in as soon as the credits started, shouting theres no end scene, walking up and down collecting cups and asking people to leave. I realise this is his job, however, it's not upto him to tell people there is no end scene, he shouldn't be doing that while the movie is still playing.
This film series has been going for 11 years, and your member of staff recked the last one for me. I was honestly shocked at the lack of respect. There is no end sence, however it has been rumoured that there is a sound track at the end, which was rudely interrupted and I didn't get to stay for as he asked everyone to leave. You will know that it is very common for marvel fans to stay all the way through the credits regardless if there is an Easter egg or not, your staff need training.
Gutted is an understatement.

They emailed back to my complaint with an auto message about film scheduling.
Don't care about customers!
Written 28 April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Chrissy.
Exeter, UK20 contributions
Looking very tired !
Mar 2019 • Couples
Was quite surprised how tired and run down this cinema is looking. I only use it as my Father gets free tickets via his bank ! The prices here are extortionate. My partner and I have regularly used Vue cinemas in Manchester & Cardiff where the charge is only £4.99 !! If I didn't have my 'freebies' it would be around £12 per ticket - a huge difference. I found the staff fine, not rude, dirty and scruffy as some have described them. There was a really dodgy area of flooring in the foyer - felt spongy and weird and needs attention before we all disappear through it !! The whole place needs a good overhaul - cheer it up a bit - should be easy enough with what they charge the public ! Come on Vue - will look forward to seeing a more inviting Cinema !
Written 27 March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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