Banff Visitor Centre

Banff Visitor Centre: Hours, Address, Banff Visitor Centre Reviews: 4.5/5

Banff Visitor Centre
4.5
Visitor Centres
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9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
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About
Welcome to the official visitor centre for Banff National Park. We invite you to stop by the visitor centre on Banff Avenue for all your trip planning needs, accommodation, dining and activity booking, Parks Canada trail, campground and backcountry information. Whatever your need, our friendly staff will ensure you are equipped to have a fantastic visit to Canada's first national park. We look forward to your visit!
Suggested duration
< 1 hour
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4.5
1,112 reviews
Excellent
649
Very good
324
Average
92
Poor
32
Terrible
15

Ruth S
Bellevue, WA691 contributions
Jun 2022
Very nice it is in the center of town with washrooms in the building and next door. Needed advice on the transit and service was very helpful.
Written 10 June 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

TravelFoodieTex
Houston, TX239 contributions
Jun 2022 • Solo
Helpful but you really need to do your homework ahead of time. Tried to sell me on buying an annual pass to the park even though most of the time I spend in the parks was with paid tours that were driving. Opening hours for some museum attractions were not correct. I know with covid that so much has changed but the Info Center should call these major attractions weekly to update. Do NOT rely in websites of museums etc because the days open and hours probably are not correct. Need correct info from the visitors center. Also huge variability between persons at the center. Need more training. I know they are trying but unusual times call for more effort and communication. Enjoy!
Written 6 June 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

StoneyCreek70
Stoney Creek, Canada10 contributions
Mar 2022
worth stopping in to say hello. the staff was very helpful, patient, knowledgeable and friendly! they had brochures or quick info to help make the most of the day we had in banff!
Written 30 April 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

bermuda1064
Hamilton, Bermuda138 contributions
Sep 2021
Very helpful. Purchased our park tickets here and picked up some leaflets on the area. If not busy, pop in
Written 4 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for reviewing your experience at the Banff Visitor Centre. We hope you come back for another visit soon!
Written 8 October 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ann M
Lothian, MD438 contributions
Aug 2021
We stopped in because it was highly rated in our guide book. Got nothing out of it. I guess they can answer a question if you have one and they had a detailed map of the town.
Written 29 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello! This is Paula from the Banff & Lake Louise Visitor Centre, thank you for taking the time to leave a review. As a result of the closures during the COVID-19 pandemic, the Banff Visitor Centre started renovations that have yet to be completed. As you mentioned, we are currently open and focused on providing information about Banff and Lake Louise, as well as answering any questions visitors may have about the area. We look forward to welcoming you in the future once the renovations are complete!
Written 9 September 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Safi and Fariaa Adventures
Ottawa, Canada760 contributions
Mar 2021
Unfortunately the Banff Visitor Centre is closed due to the Covid-19 pandemic.

One interesting thing about Banff is that they require masks both indoors AND outdoors on Banff Avenue. They have Peace Offices who issue tickets to those not wearing masks outside as well.
Written 23 March 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi there - this is Jess from the Banff Visitor Centre. We're sorry to have missed you while our visitor centre is temporarily closed for in-person visits. Next time you're in Banff and need some information, feel free to reach out to us over the phone, by email or using the chat feature on our website - we're available from 9am to 5pm every day to assist you. We look forward to seeing you again soon!
Written 4 April 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Douglas552
Hawick762 contributions
Feb 2020
A well set out visitor and information centre with friendly and welcoming staff and no shortage of information and ideas for my stay!
Written 26 August 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

toddlerpants
Droitwich, UK982 contributions
Aug 2019
These chaps were a delight.
They had set up out on the street so we did not have to go inside.
They were jolly and full of local knowledge.
We asked about a medical center (not a regular question) and they gave us excellent directions.
Written 27 July 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

alanfP4979MT
Toronto, Canada8 contributions
Feb 2020
What more could you ask for, friendly and helpful. Good Maps of the Area, Kowlegable staff. Location Perfect.
Written 14 March 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Gonzalo E
Mexico City, Mexico21 contributions
Feb 2020
Amazin Centre if you are brand new in Banff, they solved all our doubts and give some tips of what can we do!
Written 18 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for reviewing your experience at the Banff Visitor Centre. Sounds like you found everything you were looking for - we hope you come back for another visit soon!
Written 14 March 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Frequently Asked Questions about Banff Visitor Centre

Banff Visitor Centre is open:
  • Sun - Sat 9:00 AM - 5:00 PM
Buy tickets in advance on Tripadvisor. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund.

We recommend booking Banff Visitor Centre tours ahead of time to secure your spot. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. See all 3 Banff Visitor Centre tours on Tripadvisor