Tours and Tickets by Alpine Air Adventures
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Great service - Richard was right on time, great at communication, and we had a fun and thought provoking chat along the way, too. Great experience.
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Response from alpineairadventures, General Manager at Alpine Air Adventures
Responded 4 weeks ago
Thank you for the comments, we hope you had an excellent vacation. Let us know if you have any questions and safe travels, Jeff Bullock
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Review of: Experience Ice Climbing in Banff, Canada
Look for another service. Our guide was great, but their refund policy is horrible! No refund within 3 weeks of service doesn’t work during COVID and flight cancellations. One of our kids got COVID, so my wife and her didn’t make trip. No refund! We got refund on lift tickets. We got refund on ski rentals. During COVID and dealing with cancelled flights you need a more flexible refund policy for your family. Don’t select Alpine.…
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Response from alpineairadventures, Manager at Alpine Air Adventures
Responded 6 Jan 2022
Hi Todd, I'm glad to hear you had a great time with our guide. With regards to our cancellation policy you'll find that a 3 week cancellation period is very standard throughout the guiding community and especially in times of Covid it is helping us to protect our business and the livelihoods of our staff. You would have been aware of the policy when you paid as you have to agree to all the terms and conditions when making your booking. I'd like to note that we offered to put the money on credit for you or towards another activity so that you would not lose out. I wish your daughter a speedy recovery and hope the rest of your family keep well in these uncertain times.
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Review of: Experience Rock Climbing
Rock Climbing Experience I loved my rock climbing session with Jacob. He is an amazing instructor, he showed me the techniques I needed to get better at rock climbing. I climbed 6 walls (5:4, 5:5 5:6, 5:7, 5:8, and 5:9 of difficulty in the Sunshine Rock I highly recommend Jacob to anyone who wants to learn how to rock climb quickly, he is an expert. He went above and beyond with his climbing techniques.…
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Date of experience: July 2021
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Review of: Experience Rock Climbing
We did the Introduction to Rock Climbing on July 2 and could not have been happier. Our guide was Jacob and he really went above and beyond to give us a great climbing day. He was very informative and taught us a lot. We got lots of climbs in. He really had a great way of pushing you, but in a kind and safe way. The final climb I did for the day he really gave me the mental push I needed part was up and it felt so amazing when I finished it. I was there with my teenage nephew who did many more climbs than I did and I loved watching him learn from Jacob. We both really trusted him. I want to emphasize the safety aspect of the day and how much was done at all times to ensure the safety of our group. We both very much loved the day and would definitely do it again.…
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Date of experience: July 2021
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Response from alpineairadventures, Owner at Alpine Air Adventures
Responded 4 Jul 2021
Great to hear you enjoyed the day! We look forward to seeing you again, safe travels. Alpine Air Adventures Team
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Me and a friend booked the 6 day intro to mountaineering course through Alpine Air Adventures, which was an ample amount of time to really pick up key mountaineering skills and develop a lifelong friendship with our guide Christian Schlumpf. The course was a nice balance between alpine/ice climbing and rock climbing skills and was tailored specifically to our own desires as well as the weather; every day Christian as well as the rest of the Alpine Air Adventures team ensured that we were doing something unique and really getting a taste for the rockies. From dawning our crampons up to the Mount Anthabasca summit to multi-pitch rock climbing up Castle Mountain the course was everything I imagined at a very economical price. I highly recommend.…
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Date of experience: September 2020
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