RideTransport
RideTransport
5
8:00 AM - 11:00 PM
Monday
8:00 AM - 11:00 PM
Tuesday
8:00 AM - 11:00 PM
Wednesday
8:00 AM - 11:00 PM
Thursday
8:00 AM - 11:00 PM
Friday
8:00 AM - 11:00 PM
Saturday
8:00 AM - 11:00 PM
Sunday
8:00 AM - 11:00 PM
About
Private transfer Taxi service, Airport, Tours, Hire of drivers. Tulum, Chichen Itza, Cancun and Valladolid and much more. Request your quote for transportation from the Cancun airport to any place in the Riivera Maya and other places, in addition to knowing the best places with our private Tours.
Duration: More than 3 hours
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  • Sriram B
    2 contributions
    5.0 of 5 bubbles
    Very clean vehicle, Awesome driver, professional service with very reasonable price. Highly recommend A+++
    The van service was excellent. The van was very clean, spacious and comfortably seated 9 people in our family. There were more seats to seat about 5 more people! Cold bottled water was also included in the price, which was very thoughtful. Luis Tax was our van driver. Luis was very professional, knowledgeable, friendly, kind and patient. His communication skills (English) were exceptional and we learnt so much from Luis about Mexico, places to visit, food, culture etc. I would highly recommend this company and Luis to anyone visiting Cancun, Playa del Carmen, Tulum etc.
    Thank you very much for leaving us your review and comment, we are very happy that you liked our service.
    Written 2 September 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited December 2023
    Travelled with family
    Written 23 December 2023
  • Michelle K
    1 contribution
    4.0 of 5 bubbles
    Spacious bus big enough for large family, 13 of us fit on to bus.
    Great taxi driver, very friendly speaks good English. Driver picked us up and drove to 2 different locations in one day. Return trip to puerto Morelos for dinner. He picked us up from our airbnb and dropped at a local water park and waited for in the parking lot for 4 hours. Very friendly highly recommend.
    We greatly appreciate your preference, we regret that we have not met our expectations to earn the 5 stars, but we will continue working to provide quality service. We hope to serve you again.
    Written 25 March 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited December 2023
    Travelled with family
    Written 24 December 2023
  • Jocelyn R
    Dallas, Texas2 contributions
    5.0 of 5 bubbles
    Excellent service
    Great service overall! We had a very large crowd for my wedding and relied on them to be on time for my ceremony. They exceeded my expectation. Samuel and the other drivers were so kind and so welcoming. We had numerous rides with them and we’re so easy to communicate. Hire them for all your transportation needs!
    We always strive to provide quality service and ensure that our customers are satisfied and happy.
    Written 2 September 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited December 2023
    Travelled with family
    Written 3 January 2024
  • Nick S
    Pittsburgh, Pennsylvania5 contributions
    5.0 of 5 bubbles
    Easy and professional drivers to/from Playa Del Carmen
    Jose was excellent and very responsive via phone and WhatsApp for booking. Luis and Samuel were great safe drivers. Cars were clean and comfortable, and they arrived early to pick me up. Can’t recommend them highly enough!
    Muchas Gracias por dejarnos su reseña y comentario. se lo agaradecemos mucho.
    Written 2 September 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2024
    Travelled solo
    Written 17 April 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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5.0
5.0 of 5 bubbles257 reviews
Excellent
253
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Jazzy
2 contributions
2.0 of 5 bubbles
May 2022 • Friends
I’m very disappointed in the service that I received with this company. I used 3 different transportation companies and this one was the worst. I booked transportation for 12+ hours for 3 days, each day required a $50 gas deposit plus the cost of private transportation. I was informed during booking that at then end of every night we’d get gas and the leftover funds would be refunded. Each time we got gas the vehicle was over filled to lessen the amount of refund returned. I complained to management even supplied a video/picture of the gas been filled while the dash showed it over full…they stated it was done correctly. On top of that, our driver parked in a parking lot that he was not permitted to park in and the vehicle received a boot. He said that we had to pay a $100 to have it removed, even though we did not instruct him to park there nor did we ask him to leave the vehicle. I contacted management which was rude and made it seem like I was overreacting. They said the boot was not there responsibility and they can’t pay to have it removed because it was a rental vehicle. I was furious because I hired this company so I wouldn’t have to deal with things like this. After waiting for 30-40 mins we decided to pay and then the company retracts there initial statement and says it’s the drivers responsibility. As natives and transportation providers you should be aware of where you can and cannot park. The driver did refund the money the next day. The next day, we requested to go to the beach around 5 pm and the driver insisted the beach was closed. We have him take us to a restaurant instead and the waiter informs us that the beach isn’t closed. She literally had to assist us with telling him this because he insisted it was closed. The driver was Samuel, our experience with him was not good. I requested a different driver, the 2nd driver was Luis. He was much better and more customer service friendly (the only reason I didn’t put 1 star). Wish we had him the whole time although I regret booking with this company all together.
Written 5 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, we appreciate your comment, You told us that you were an influencer and unfortunately we are sorry that we did not meet your expectations but we strive to be better, it is ugly of you that you mention to Samuel that you have power in social networks. I am sorry to say and Samuel recognized that it was his mistake that they put the spider on the vehicle for waiting in the wrong place in the hotel zone of Tulum, Tulum is a very strict place. Regarding your comment, we would only like to clarify that Samuel told you that the beach you were asking to go to was full of sargassum and it was not so pretty and he suggested you go to another beach which you did not want and Samuel still took you to the beach you requested, 5 minutes after I left you on the beach, you asked me to come back for you because the beach was indeed very bad. I would just like to clarify that with respect to the service you requested: As I explained to you before booking, we handle 2 types of service. 1* Vehicle rental with driver for 12 hours, which you pay for the vehicle rental and you can travel without mileage limits but you have to pay all expenses (gasoline, parking, if you travel outside the city and the driver is He stays with you in the city there to find a lodging for him) the fuel tank was given to you full every day and that was shown to you, at the end of the day you had to deliver full, the tank has a cap there is no way to pass more than the tank that was also shown because you were present every time they refueled. At the end of the reserved days, the accounts are iso and the money that is left over is returned to you. 2* You give us an itinerary with specific places and specific routes with specific times and we give you a total cost, in this type of service you do not pay anything extra. But we appreciate your feedback and we will work to improve.
Written 18 September 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Joann J
Inglewood, CA10 contributions
3.0 of 5 bubbles
Aug 2023 • Solo
This review is for CANCUN AIRPORT TRANSPORTATION

(for some reason Trip Advisor does not have the above booking in my account for me to be able to give a review. This one was the only option)

Via Trip Advisor’s recommendation, I Booked a one-way trip for transportation to Playa del Carmen. I had to wait for an hour! Contact person kept telling me 15-20 minutes but it was over an hour!

I told the contact person that was supporting this booking, that I had to make it to PDC for an appointment. After a bit, he brought a taxi person to me and told me I can take and pay for the taxi and that Cancun Airport Transportation would refund me.

I did not trust that they would refund me & chose to not get the taxi and told him that I would wait.
He told me that the drivers sometimes catch traffic and sometimes there is construction. (If you know this, why not give yourself plenty of time to get there and pick up the passenger?)

I got on the phone, then the contact person came to me right away and said there was a driver available in 7 more minutes. Then a minute later, he said he was here.

I can’t help but feeling like this was some kind of ploy between him and the taxi guy.

I don’t understand how it can take that long for a driver that knows the time I will be arriving.

In the future, I hope to find transportation that is reliable and at least a somewhat smooth process.

Written 18 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, we appreciate your comment, I think your review about our service is wrong, we do not receive reservations through TripAdvisor, all our reservations are handled through WhatsApp. I want you to check which company you requested the service from and put your review in the right place.
Written 14 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

McKelle Holyoak
12 contributions
5.0 of 5 bubbles
Mar 2022
We used RideTransport to take us from our hotel (Andaz Mayakoba) to the Cancun airport - they were very responsive, punctual, and easy to work with. It was easy to pay with a credit card through PayPal. Our driver Samuel was so friendly and did a great job getting us to the airport as quickly as possible. Would recommend anyone to use this company for Cancun transportation! Will be using in the future.
Written 19 March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your rating, we are constantly trying to improve for valued customers like you! We hope to see you again soon!
Written 21 March 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Salvador Carrillo
Las Vegas, NV2 contributions
5.0 of 5 bubbles
Jan 2021 • Couples
Upon planning our trip to playa de Carmen we had to decide how we were going to get there once we landed on the Cancun airport. We decided not to take a normal taxi cab that waits out in the airport so we decided to call a personal taxi that would wait for us and take us all the way. We ended up calling and emailing at least 12 companies and only one replied so we booked with them. Upon arrival we were greeted by our driver and had a really good ride with him. He talked to us and gave us recommendations and even made some unexpected stops for us. We liked them so much we booked them once again for our Chichén itza trip for the whole day. Our driver Samuel was just as amazing and pretty much helped us time manage all our activities and was just so helpful we enjoyed his company we ended inviting him to eat dinner with us! Will be using them again when we come back!
Written 9 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We hope you enjoy your visit to the riviera, we are always at your service when you decide to return
Written 26 January 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sriram B
2 contributions
5.0 of 5 bubbles
Dec 2023 • Family
The van service was excellent. The van was very clean, spacious and comfortably seated 9 people in our family. There were more seats to seat about 5 more people! Cold bottled water was also included in the price, which was very thoughtful. Luis Tax was our van driver. Luis was very professional, knowledgeable, friendly, kind and patient. His communication skills (English) were exceptional and we learnt so much from Luis about Mexico, places to visit, food, culture etc. I would highly recommend this company and Luis to anyone visiting Cancun, Playa del Carmen, Tulum etc.
Written 23 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for leaving us your review and comment, we are very happy that you liked our service.
Written 2 September 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

James T
1 contribution
5.0 of 5 bubbles
Aug 2023 • Family
Tulum, Coba & Cenotes ( Private Tour) via RideTransport

Excellent trip, well organised, good communications and expertly carried out.

‘One of our best family days out ever’.

I was keen to organise direct with local company rather than via one of the booking platforms. We were really pleased with the communication & arrangements. A long day but adults and child (10) really enjoyed.

Driver (Luis) arrived promptly and was great all day, just the right amount of friendly chat with good local knowledge - as exemplified in the choice of lunch stop, delicious authentic Taco restaurant clearly a favourite hotspot, packed with locals and no other tourists.

We were left to explore the Ruins ourselves and there was none of the pressure sales or souvenir shop visits that often accompany guided tours.

Overall really pleased with the service. We had a really great fun day.

Gracias !!
Written 13 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, we are happy to help make your vacation more fun and easier, we always strive to do our best and provide an easy and fast service for booking. I wish to be able to provide our service on your next visit to Mexico Riviera Maya.
Written 14 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Hunter K
1 contribution
5.0 of 5 bubbles
Aug 2021 • Couples
We had Louis as a driver. He was awesome. He was on time and waited for us so we could buy our son a present at the gift store. His English was excellent and he made us feel very safe and welcomed. We couldn't have asked for a better experience we were so grateful I hope everyone gets to have him as a driver because he makes the company what it is excellent!
Written 15 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luis is one of our best drivers and I am glad that you like him, thank you very much for telling me about your experience.
Written 19 November 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jennifer H
6 contributions
5.0 of 5 bubbles
Mar 2023
Our group of 26 used RideTransport on our recent trip to Playa del Carmen. They transported us from our resort to Xel Ha one day. Then the next day they took us to the marina for our catamaran tour. I HIGHLY recommend RideTransport if you are looking to get around Playa. They were less expensive than rides through our resort. Communication was quick and everyone was great about answering questions. Our drivers were friendly, transparent, helpful, safe and always on time. The vans were clean and comfortable. I would absolutely use this company again!
Written 26 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for leaving us your review and comment, we are very happy that you liked our service.
Written 2 September 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tyler
San Juan Capistrano, CA1 contribution
5.0 of 5 bubbles
Nov 2021 • Couples
The business was very responsive and professional. They would send confirmation itinerary with each ride as well. With that said, the real highlight was our driver, Luis! My wife and I went to Mayakoba and Tulum for our honeymoon. We first met Luis when he picked us up in Mayakoba and drove us to Tulum Beach. He gave us some background of the cities we passed, recommendations for cenotes / food / beach clubs, all while cracking jokes along the way. A few days later he took us to a couple cenotes, and even his recommended taco spot when we got hungry. The final trip was when he picked us up from Tulum Beach and drove us to the airport. We can’t recommend Luis enough, make sure you request for him to be your driver!!
Written 23 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It's nice to know that, thanks for letting us know that Luis' service is excellent! we hope to hear from you soon
Written 21 March 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Courtney I
2 contributions
5.0 of 5 bubbles
Nov 2020 • Family
My family and I have used this service many times over the last 3 months and I can only say they are truly the best. Always on time, professional, clean vehicles and safe driving. Most importantly when I am traveling alone with my daughter I can rely on them to pick us up at Cancun airport and make sure we safely arrive to our home in tulum. They are simply the best!
Written 24 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
the comfort and safety of our clients is the most important thing for us
Written 26 January 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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