Meetplaya Private Tours & Transfers

Meetplaya Private Tours & Transfers

Meetplaya Private Tours & Transfers
5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
MeetPlaya Tours & Transfers, headquartered in Cancun & Riviera Maya, is a bilingual company specializing in private transportation services for tourists arriving at Cancun International Airport from all around the world. We offer safe, informative, and personalized tours and transfer services to and from Cancun Hotel Zone, Playa del Carmen, Tulum, Puerto Morelos, Puerto Aventuras, cenotes, water parks (Xcaret, Xel-Ha, Xplor, etc.), and virtually any destination in the Riviera Maya, Quintana Roo. Our specialty includes destinations such as Playa del Carmen, Tulum, Chichen Itza, Coba Pyramid, Holbox Island Pier, Sian Ka'an, and more. Your safety and comfort are our top priorities. We aim to make your transfer a short and pleasant journey to your desired destination. We invite you to experience exceptional personalized customer service with Leo Chavez, our Operations Manager. Leo is originally from Acapulco, a father of two, and a former District Manager of Dollar Tree stores in USA.
Duration: More than 3 hours
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  • Damiaaaaaa
    St. John14 contributions
    5.0 of 5 bubbles
    BEST DRIVER IN MEXICO!!!
    We had the most amazing time ever! Jonathan brought us everywhere we wanted to go and more! So accommodating and sweet and we felt like we were with family the entire time! Thank you to Jonathan and Leo and the company for giving us such an amazing experience!
    Visited October 2023
    Travelled as a couple
    Written 2 October 2023
  • ken s
    Cleveland, Ohio163 contributions
    5.0 of 5 bubbles
    Meetplaya Shuttle Service
    I travel frequently to Mexico, and I previously used another shuttle service whos driver was constantly on his cell phone .So, I booked round trip airport to hotel with Meetplaya this time . This turned out well . Nice van that is clearly marked as Meetplaya. Oliver ( going to resort), Luis ( returning to airport), we’re both on time and personable. And best of all , they were not on their cellular phones while driving.
    Visited October 2023
    Travelled with friends
    Written 15 October 2023
  • Drew D
    18 contributions
    5.0 of 5 bubbles
    Excellent service. Highly recommended
    We used MeetPlaya for roundtrip transportation to and from Cancun airport for our vacation in October. The staff were on time, communicative and friendly. Special thanks to Miguel who went above and beyond to ensure our travel went perfect. Highly recommend!
    Visited October 2023
    Travelled with family
    Written 18 October 2023
  • Martin3z_T
    Mississauga, Canada69 contributions
    5.0 of 5 bubbles
    Excellent!
    This was my first time booking with meet playa. Upon arrival, they had a sign saying happy birthday to my husband and a cooler full of beverages as requested (much cheaper than buying at the airport). They were in time, friendly and we loved having our private van. Pick up went just as smooth and we would definitely use them again.
    Visited October 2023
    Travelled with family
    Written 23 October 2023
  • Peggy Z
    1 contribution
    5.0 of 5 bubbles
    Transportation shuttle from Cancun to playa del Carmen
    Carlos and Jonathan both are really good drivers ! Patience and on time ! My flight company keeping changing my flight time but Meetplaya never make me down ! They are so flexible and I can always reach Leo on WhatsApp anytime ! I would definitely recommend this transportation company if you want your trip hassle free !!
    Visited October 2023
    Travelled solo
    Written 26 October 2023
  • indaluwhoo
    Ventura, California49 contributions
    5.0 of 5 bubbles
    Believe the reviews....
    MeetPlaya is hands-down the best transport company ever. I've read horror stories about some of the other companies in the Cancun-Playa del Carmen area, and I was a tad bit terrified. But MeetPlaya had great communication and presented on-time. Gabriel met me with a sign at Cancun Airport and Alex transported me back. Both were exceptionally friendly and reliable. Will recommend MeetPlaya to everyone I know. Thanks Leo!
    Visited October 2023
    Travelled solo
    Written 6 November 2023
  • Road13757475750
    1 contribution
    5.0 of 5 bubbles
    Super professional, timely, and reliable
    I’m always nervous prepaying for a shuttle with a company I’ve never heard in a foreign country, but these folks were pros. They knew where I was at all times and were always a step ahead. And it was 200 DOLLARS CHEAPER than my hotel transportation. MeetPlaya is now my go-to for Cancun transportation. Muchos gracias a Leo!! Couldn’t have asked for a better experience!
    Visited November 2023
    Travelled solo
    Written 14 November 2023
  • Chris F
    Wake Forest, North Carolina60 contributions
    5.0 of 5 bubbles
    Great airport transfer in the Riviera Maya
    We were booked for a return trip to the airport on BD Experience (which turned out to be BAD Experience) and when they declined to allow us to travel to the airport with our friends with no explanation, I looked for an alternative and found MeetPlaya. Our driver, Noe, was right on time, very personable and professional and the trip was well priced for a private one way. Will definitely use them again on a future visit.
    Visited November 2023
    Travelled as a couple
    Written 16 November 2023
  • Maps60073329460
    1 contribution
    5.0 of 5 bubbles
    Extremely patient and accommodating!!
    Wow, the level of patience and understanding this group has is on another level. We were a party of 6, and many things went wrong in the beginning. Our flight was delayed, and bags took forever to arrive. The team waited almost 2 hours for us but still took care of us. They even accommodated us for private rides where some members got sick and we had to make stops in between. Honestly, I think they are the best airport transfer service in the Cancun/Tulum area. 5/5 easy!
    Visited November 2023
    Travelled with friends
    Written 19 November 2023
  • Katie M
    1 contribution
    5.0 of 5 bubbles
    Very accommodating company
    We had such good service from Meet Playa. There was a bad accident on the way to our hotel destination, and we were in traffic for a while but our driver was mindful to let us know what was going on and tried to get us through as fast and safe as possible. Because of a family emergency we had to leave our hotel early. We had to change flights etc. I communicated the situation via what’s app with the Meet Playa manager and they changed everything the night before. Even picked us up on short notice at 5 am from our hotel. I am so thankful we used this company and would recommend them to all!
    Visited November 2023
    Travelled with family
    Written 20 November 2023
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5.0
5.0 of 5 bubbles1,304 reviews
Excellent
1,271
Very good
15
Average
5
Poor
3
Terrible
10

bunnyrach
Red Deer, Canada2 contributions
5.0 of 5 bubbles
Feb 2020 • Couples
I emailed Meet Playa requesting info and within minutes I received a very detailed and informative reply. They were at the airport with my name on a sign as they said they would and given bottled water. Payment was given with assurance he would meet us here to return. We asked if he could come an hour earlier than planned and he said no problem. Day before return received an email confirming the time and date and he was there, even early! Very happy with what could have been a very stressful transfer as if he hadn't been there at the airport we would have missed the final ferry to our island destination. Would definitely recommend Meet Playa.
Written 5 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear bunnyrach, Thank you so much for the positive feedback and for giving us the opportunity to serve you. For us the most important thing is that our clients feel as comfortable and reliable as possible, and us provide all the details from the start to the end, I really appreciate the trust you placed on our team. I hope to see you back soon in the Cancun and Riviera Maya!!
Written 6 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mike Hatzenbeller
Minnesota2 contributions
5.0 of 5 bubbles
Mar 2022
Our initial wait at the airport was about 30 minutes and the owner Leo called me and said he would knock $10 off our trip to the hotel. The ride there was relaxing as we had ordered XX Beers to be waiting for us! Driver was safe and did a nice job.

On our return our original pick-up time at our hotel was emailed to me for 11:30am. I emailed the owner (Leo) back and asked if they could change it to 12pm as we were scheduled to get Covid testing at 11:30am the morning of pick-up. The hotel ended up getting us in earlier for testing so I emailed Leo again around 10:10am asking if 11:30am was still a possibility and he responded immediately that it was no problem!

THAT is GREAT service!!!

Really appreciated the friendliness, communication and flexibility of this company, We will use them every time we visit Playa!

Thank You Leo! Made our trip go smoothly.
Written 7 March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Client, Thank you so much for telling us about your experience with our company during your holidays. We are glad to hear that you had an amazing service and that we were able to accommodate everything you needed for you. It was a pleasure to have been able to provide our services to you. We hope you come back soon to the Riviera Maya!
Written 20 March 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

zekec5
Dewey Beach, DE63 contributions
5.0 of 5 bubbles
Nov 2020
Was reviewing many companies for airport/hotel transfers....MeetPlaya caught my eye...Extremely conscious about COVID-19 practices in sanitation. Monitored our delayed flight inbound to Cancun and were there waiting for us. Extremely prompt service on the return trip. Friendly and knowledgeable drivers for the area...would recommend them to EVERYONE and will use them again on a future trip.
Written 11 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear James P, We appreciate so much for your positives thoughts forMeetplaya and for giving us the opportunity to serve you. We want to say thank you in advance for your recommendations. Hope to see you back soon at the Riviera Maya!
Written 14 November 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

scandler37
San Francisco, CA16 contributions
5.0 of 5 bubbles
Jul 2021 • Couples


I've used MeetPlaya for several years now for transportation all around the Yucatan. Leo and his team were quick to respond on the website via chat and even gave me a call to confirm extra details. They were flexible with allowing us a few stops to pick up some wine another specialty food items, while at the same time offering to have any drinks that we wanted ready for us on ice in the vehicle. All transfers were private and comfortable with friendly drivers with air conditioning, and they were very helpful with making last minute arrangements. They were excellent with communication via WhatsApp and arrived on time for pickups and tried very hard to make sure that we had plenty of time given the traffic to make our flight with our transfer from Tulum which can take up to three plus hours. I don't know what else you could expect - they met our expectations and exceeded them, and we definitely plan to use them in the future for all of our transport needs when we visit the Yucatan! Thanks Leo and team, muchas gracias and we will be back!

Written 21 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Scandler37, Thank you so much for all your amiable words, we really do appreciate them. We are glad that we were to attend to all the extra food items that you had requested. And we are very happy to hear that we exceeded your expectations. It was our pleasure serving you, and we hope to see you back in a near future!
Written 15 August 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Chris Z
Saint Peters, MO2 contributions
5.0 of 5 bubbles
May 2022 • Couples
I selected MeetPlaya because they seemed to strike a good balance between the price and perceived level of service. We paid with PayPal and that was that, very easy. What I found far exceeded my expectations. When I arrived, a gentleman was waiting for me with my name on a sign. He brought me to my driver who was in a very nice Denali, equipped with refreshments for us. I don't remember his name, but he was friendly and chatted with us on the way. We arrived in style and without incident.

Unfortunately we caught covid during our trip and couldn't leave. MP made it very easy to reschedule. I simply chatted with them on WhatsApp (as I did to confirm the booking before the trip) and they canceled my trip on short notice, and arranged for my new pickup date with less than 24 hours notice. The return trip was also pleasant and without incident. The driver had a great playlist on the radio.

In closing we will DEFINITELY use MeetPlaya again in the future. Based on our experience I see no reason to go through anyone else.
Written 3 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thanh Pham
Austin, TX5 contributions
1.0 of 5 bubbles
May 2022
First, they say they accept credit cards, but it is only cash or PayPal. I am an EA and was booking this for my client. His airport pick up to resort was fine, but we had the issue of needing to pay with PayPal after being told we could pay with Mastercard. I booked a round trip van to get to and from an excursion. Was quoted and agreed upon a price, and was asked to pay in advance. I did so and sent confirmation to both my client and MeetPlaya. On the return trip, the driver told my client her still needed to pay, despite the fact I already had. When I sent them the receipts and screenshots of our conversation, they told me I was being rude and that it was my fault we paid double. It took an hour to resolve the situation, and I only received an apology AFTER I mentioned I am the one who writes the reviews for my client. I am sure they are fine for airport pick up if you don't have super high expectations on your time.
Written 11 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We understand the situation and the frustration, but it is always better to be respectful and ask for something in a kind and respectful way, we are very sorry for what happened and apologize for the inconvenience. We have already sent the refund money to your PayPal account, we will also contact this company and the person who used our service because the assistant was very disrespectful and very rude to our company and called our company a fraud, we have all the proof of the conversation we had with the person who works with your company as we feel that this should not be the way one should treat a service provider or their clients. Mistakes happen, I honestly think your defamatory review is a little bit unfair, If you really think you were overcharged, the We understand the situation and the frustration, but it is always better to be respectful and ask for something in a kind and respectful way, we are very sorry for what happened and apologize for the inconvenience. We have already sent the refund money to your PayPal account, we will also contact this company and the person who used our service because the assistant was very disrespectful and very rude to our company and called our company a fraud, we made many services daily and we don't have this type of situattion also we don't have access to any Paypal account when received payments is because the clients sent. We have all evidence from the conversation we had with the person who works with your company, as we felt that should not be the way one should treat a service provider or their customers. Mistakes happen, honestly, I think your libelous review is a bit unfair. If you really think you were overcharged, the least I can do, other than apologies, is offer you a refund that we already made in full. Sincerely, Leo Chavez
Written 12 May 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Andrea
San Francisco, CA14 contributions
1.0 of 5 bubbles
Jan 2020 • Couples
Given all the great reviews I was really looking forward to using this service and had actually already booked 3 transfers with them (Cancun airport to Cancun hotel, Cancun hotel to Playa hotel, and playa hotel to Cancun airport) however we were never picked up. My husband and I were taking a late flight into Cancun and unfortunately our flight was delayed and we were not going to land until 1:15am. As I am boarding my delayed flight having been at the airport already for several hours, I receive a message from the company letting my know they will not be able to pick us up given that we are arriving after midnight and that our driver was already waiting for us. Keep in mind we are mid-boarding our delayed flight and now all of the sudden we have to worry about getting from airport to hotel when we arrive. I went back and forth with via WhatsApp trying to arrange the ride and was told our driver could wait an additional 3 hours however that for “the safety of the drivers and clients they do not provide services after 11:59pm” I thought this was an interesting response given that they were abandoning us at the airport. In the end, they were willing to make an “exception just this once” but I was totally turned off by their initial response and handling of the situation. I had already booked three separate rides and was happily ready to pay and thought this was response was not how you should treat clients especially given that the delay was totally out of my control. We ended up using super shuttle at the airport and paid less for a private ride to our hotel but I wish I didn’t have to spend the entire airplane ride stressing about how we were going to get to our hotel. I can not recommend this company. I suggest this company monitor the flights of their clients and if they see the flight is delayed to let us know earlier than later that they will not be able to do pick ups because for us this was an absolutely stressful full way to start a vacation in Cancun.
Written 9 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We really regret the inconvenience caused by the delay of your flight. We respect your decision in advance to express your opinion about this situation, however, it is important for us to clarify how the events happened. We are always constantly checking the status of our clients' flights, as well as we are waiting for our clients to let us know if their flight has any delay. In the latter case, in particular, we never received any notification from you, on the other hand, we were the ones who sent you an email (around 10:40 pm) indicating that your flight was late, at this time, our driver was already waiting for you at the airport, and it is at that moment that you already send us a message (10:51 pm) saying that the flight has a delay, information that you knew in advance for us and surely also for the airline and never let us know before. If we had known about this situation in advance, take it for granted, that we would have found the solution for your benefit. It should be noted that for the safety of our customers and drivers, we avoid making transfers from 11:59 pm to 5 am (this is stated and published on our website). In spite of all the inconveniences presented, our company offered you the service transfer at the time you mentioned will be land (1:15 a.m.) and you rejected it and, in contrast, you anticipated putting us in a very bad review as a result of what happened. Again we regret the entire incident and on our part, we can only hope that this situation does not happen again and express that the decision we made was not random, or negligent and that frustrates us you could not understand it. Every day we work hard and with awareness to make sure our clients have the process of the transfers to their destination as happy, quiet and smooth as possible. We wish you had a quiet and well return home. Sincerely, Leo Chavez
Written 11 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dereck P
Denton, TX1 contribution
5.0 of 5 bubbles
Jan 2020 • Family
This is our 3rd time to PDC so we consider ourselves to be veterans (At least in our own minds...hahaha).

Salvador speaks great English (Although he doesn’t think so, lol).

He gave us such great recommendations for a Beach Club, Xpu Ha, and even told us what grocery store to go to so we didn’t pay too much!!!

I can’t say enough about the many recommendations he gave and how great the conversation was about his family.

Use Salvador if you can!!!
Written 2 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Client, Thank you so much for choosing and trusting MeetPlaya to assist you with your transportation during your vacation in the Riviera Maya. We are so happy to hear that the services that you needed to be provided went great and that you were comfortable during everything. We are also very glad that the driver that assisted you through everything was great. Furthermore, we hope you come back soon!
Written 26 August 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

guerra121
San Diego, CA12 contributions
5.0 of 5 bubbles
Oct 2021
I ended up contacting Leo at Meet Playa after the house manager where we were staying never got back to me about arranging transportation for a trip to Coba. Leo was amazing from the beginning. The communication was great - which was something that I had not been receiving where we were staying. Leo was professional and detailed. He continued to update me until the day of our trip. The driver was on time and stayed at Coba while our group of 10 women explored the ruins. He had a cooler of cold water for us and took us to two stores on the way home to be sure we got everything what we wanted. I loved being able to pay through Paypal. The entire experience was so good, I checked to see about our transportation back to the airport. Leo quoted a price for our group that was $100 less than what the property manager had done . Since she hadn't even asked about our return, I decided to go with someone I already knew we could trust. Needless to say, our trip back to the airport was seamless! I highly recommend this company!!!!
Written 11 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear guerra121; Thank you so much for choosing and trusting us for your transfers and tours. For Meetplaya was a pleasure to have been able to give you the Coba Ruins Tour that you wanted and expected for all your friends and you. We greatly appreciate all your kind words and positive comments regarding our service provided, and we only look forward to seeing and serving you in the future.
Written 10 November 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Julie P
Toronto, Canada2 contributions
5.0 of 5 bubbles
May 2022
On a recommendation from a friend I booked a round trip transfer with MeetPlaya to take me from the Cancun airport to the Ferry terminal in Playa.
On both legs of my journey I received confirmations via email from the company and I was met with courtesy and professionalism. The drivers were there at the agreed upon time and got me safely to my destinations.
Highly recommend.
Written 8 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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MEETPLAYA PRIVATE TOURS & TRANSFERS (2024) All You Need to Know BEFORE You Go (with Photos)

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