Transportes Turisticos Feraltar

Transportes Turisticos Feraltar, Cancun: Hours, Address, Transportes Turisticos Feraltar Reviews: 4.5/5

Transportes Turisticos Feraltar

Transportes Turisticos Feraltar
4.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Cancun Airport Transfers Company. Our Transportation services are available for any destination along Cancun and Riviera Maya. When you are arriving to Cancun Airport after a long flight you will appreciate one of our luxury, comfortable, air conditions vehicles, and enjoy being driven by one of our English speaking drivers.
Suggested duration
1-2 hours
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4.5
1,105 reviews
Excellent
821
Very good
109
Average
28
Poor
39
Terrible
108

Katie H
4 contributions
Easy, Friendly, Reliable
Aug 2021
We have used this company 10+ times and they've always been super friendly, prompt, and reliable.

We've been in Mexico during a hurricane which postponed our return home by a day and they were easy to email with back and forth to re-arrange the travel dates.

We've had the driver Angel Lidio Barthelemy Madrigal twice and he is great!! Almost all of the drivers we've had all speak some English so you can lightly converse about the area if you have questions.

Would highly reccommend.
Written 31 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear katenatr11 Thank you for choosing Feraltar as your ground transportation and for sharing your experience with more travelers. It's a pleasure to be at your service. We hope to be ready to serve you on your next trip to the Riviera Maya. Regards
Written 8 September 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

bigmacfan
Saint Charles, MO900 contributions
Terrible Experience for Repeat Customer
We have used this company many times before and have always been pleased. However, we were very disappointed in our airport transportation in July and won't ever use them again. We booked the VIP SUV transportation to our hotel. I confirmed via email that we would have beer and water enroute as we have always had before. Upon arrival to Cancun, we quickly found our representative and he assured us someone was close by. As it turns out, this was a lie! We waited for over 30 minutes. The representatives finally told us that they overbook and don't have enough cars for all they promise. When the driver did show up, he was sans beer or water. He told me that we had to arrange in advance. When I told him we did, he just shrugged and said it wasn't on his paper and he didn't have any of either. I told him who we had emailed with for confirmation but he was uninterested in helping. Also, the representative didn't give us our return pick up information and our driver just told me to call the office. I emailed the office and had to do so twice in order to receive a pick up time. I mentioned the lack of beer or water in my email but that went unaddressed in the reply. The return trip was timely and uneventful. Not sure why this was such a terrible experience this time around but we will move our business to another company going forward.
Written 29 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear bigmacfan, First of all, we want to thank you for choosing our transportation services. Regarding your experience; I would like to clarify to all customers that sometimes at airport there are delayed flights, not yours exactly but the previous ones, which hinder our proper functioning, since we cannot be so many vans of the same company in the area, but this does not justify anything at all, I ask you for a sincere apologize on behalf of our entire team. We are very sorry for the experience you had to go through and we are working hard so our service is of the expected quality We appreciate the feedback so this does not happen to us again in the future. 😔 We appreciate your feedback as this is how we can improve. Regards,
Written 8 September 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

gillessobrero123
New York City, NY2 contributions
No transportation and no refund
Jun 2021 • Family
Cancellation only 3 hours before pick up and despite several messages NO REFUND !!!!!!!
They are thieves CAUTION !! CAUTION CAUTION !!!!!!!!!!!!!!!!!!!!!!!
Written 15 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear gillessobrero123 Could you please be so kind to provide me with your Reservation ID to track down your reservation and to clarify this situation. We will certainly provide you with a resolution. We appreciate your feedback as this is how we can improve. Regards,
Written 19 July 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Compass18177928171
1 contribution
No refund after cancellation!
Mar 2021 • Couples
Had to cancel the transportation and was never refunded. I realized shortly after booking that transportation was included with our resort. I immediately emailed to cancel and was told a fee would be taken out prior to the refund. I was okay with that but never received a refund at all.
Written 13 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Compass18177928171 , Could you please be so kind to provide me with your Reservation ID to track down your reservation and to clarify this situation. We will certainly provide you with a resolution. Regards.
Written 14 July 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

JEFFfromChicago
Wheeling, IL39 contributions
Finally -- a good and affordable airport private transportation service at Cancun airport!
Jun 2021
Ah, for those of you poor souls arriving to Cancun.. if you are a newbie, you will be accosted by timeshare salespeople. IF you make it past there alive and to the exit, there are a blizzard of signs and a scene of utter chaos. You quickly try to find a sign with your name on it by fending off offers for rides. You can always hide out at the Margaritaville Bar and bide some time while you figure out a ride and try to get your phone to work for international service, but at $8 for a beer, you've wasted precious time and money.

Of course, you could arrange transportation ahead of time but most of these companies are overpriced, especially if booked through the hotel. We've been through this charade so many times..

FINALLY.... on a whim and thanks to the internet, I found Feraltar. Don't bother trying to pronounce the name or look them up on the better business bureau, they are the real deal. Prices? BEST I've ever seen on my dozens of Cancun trips (it ain't my first rodeo there). Communication? Outstanding! They send reminder emails, clear instructions, and verify your pickup details. Drivers? Great, friendly, professional, safe. Cars? Luxurious, SUVs and very comfortable. Book a round trip and eliminate the hassle.

This company is wonderful. Stop wasting your time and money with transportation. And just use them.. Save money and get wonderful service and above all, peace of mind! Great work, Feraltar, you've found a customer for life.. see you on the next trip!
Written 16 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear JEFFfromChicago Thank you for choosing Feraltar as your ground transportation and for sharing your experience with more travelers. It's a pleasure to be at your service. We hope to be ready to serve you on your next trip to the Riviera Maya. Regards
Written 18 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Canauk
214 contributions
Waiting and waiting....
May 2021
Got to Cancun, found our name on the board (reserved in advance) lady says it will be 10 minutes.

(Flight was on time, no luggage delay)

10 minutes passes, guy shows up, takes over for lady, says will be 10 minutes.

Um, we got that 10 minutes ago!

It’s not that busy, how tough is it to fulfill a reservation???
Written 19 May 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Canauk, First of all, we want to thank you for choosing our transportation services. Regarding your experience; I would like to clarify to all customers that sometimes at airport there are delayed flights, not yours exactly but the previous ones, which hinder our proper functioning, since we cannot be so many vans of the same company in the area, but this does not justify anything at all, I ask you for a sincere apologize on behalf of our entire team. We appreciate your feedback as this is how we can improve. Regards,
Written 10 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Dustin C
Little Rock, AR44 contributions
Good to go
Great experience. Getting hooked up with our driver at the airport took a few minutes, but once that was done, all was well. We were in a brand new suburban. They loaded our bags and we were off for a very comfortable ride, arriving several minutes early. The driver was so smooth I napped through most of the trip.

Our room in PDC failed to meet any reasonable expectation, and feralter quickly and reasonably accommodated our change of plans. The return trip was once again in a suburban, not quite new but clean, comfortable and smooth. The drivers were both very polite and attentive.
Written 16 May 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Dusty_n_Brandi, Thank you for choosing Feraltar as your ground transportation and for sharing your experience with more travelers. It's a pleasure to be at your service. We hope to be ready to serve you on your next trip to the Riviera Maya. Regards
Written 14 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

khenry132017
San Diego, CA1 contribution
5 stars!
May 2021
We had a group of 9 and Victor was our driver for the weekend. If you need transportation, this is your company! He was absolutely amazing and extremely accommodating for our entire group. I really don't know what we would have done without Victor. This trip wouldn't have been seamless without his help and hospitality. I will use him every time I go to Cancun or Tulum.

Thank you Victor! You were 5 stars!
Written 13 May 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear khenry132017 Thank you for choosing Feraltar as your ground transportation and for sharing your experience with more travelers. It's a pleasure to be at your service. We hope to be ready to serve you on your next trip to the Riviera Maya. Regards
Written 14 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Alejandra A
Los Angeles, CA24 contributions
Great Cancun transportation
Apr 2021
This was my 1st time using this service and all was great, upon arrival we were picked up by Daniel who took us to our hotel. I had added champagne to our trip and it was not there but Daniel quickly went to pick it up and we were on our way. There was an error with the champagne as I had ordered two however, they remedied it by providing it on the way back. Both SUV's were clean and in good condition. The drivers in the Cancun/Playa/etc. area drive fast, from the bus drivers to the taxi drivers to a private transport driver, they just do. I read in other reviews that people were scared of this and just wanted to say that it is common for them to drive quickly, I don't mean speeding and you feel your lie is at risk but their commo driving is fast. My driver on the way back was just as amazing but his name escapes me and I just can't remember. But overall great service!
Written 6 May 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Sun_skies Thank you very much for your opinion, we are working to improve our quality and your feedback is very useful. It's a pleasure to be at your service. We hope to see you soon on your next trip to Cancun. Regards
Written 14 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

DeAlejandro C
Cancun, Mexico2 contributions
Transportation to and from Airport
Mar 2021 • Couples
Our transportation to and from airport was booked through Trip Advisor. Feraltar provided excellent service. Carlos picked us up on time when we arrived in Cancun. He was professional and very polite. Angel picked us up at the hotel on time for our return trip to airport. He was just as professional and very polite.
Great Service and Highly Recommend...
Carlos (Houston, Texas)
Written 24 March 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear DeAlejandro C Thank you for choosing Feraltar as your ground transportation and for sharing your experience with more travelers. It's a pleasure to be at your service. We hope to be ready to serve you on your next trip to the Riviera Maya. Regards
Written 14 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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