Xoximilco Cancun by Xcaret
Xoximilco Cancun by Xcaret
4.5
7:15 PM - 12:00 AM
Monday
7:15 PM - 12:00 AM
Tuesday
7:15 PM - 12:00 AM
Wednesday
7:15 PM - 12:00 AM
Thursday
7:15 PM - 12:00 AM
Friday
7:15 PM - 12:00 AM
Saturday
7:15 PM - 12:00 AM
Sunday
7:15 PM - 12:00 AM
About
At Xoximilco the party is for everyone. Family, friends, couples or alone, the mood is set for everyone who wants to spend a great night. To accomplish this, we make sure that according to the sort of party you want to experience you will be accompanied by people who want to have the same kind of fun as you. It doesn’t matter if your party plan is casual, with couples or family, Xoximilco Cancun always has the right mood for you to enjoy it to the fullest.
Duration: 2-3 hours
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$390.16
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4.5
2,886 reviews
Excellent
2,141
Very good
467
Average
136
Poor
60
Terrible
82
Abele T
1 contribution
May 2021
I'm not normally someone who writes reviews, but I wanted to warn other people about how these people do their business. It all started when they refused to honor a completely valid coupon for absolutely no reason at all. They were rude and gave no explanation for why they were refusing the coupon. Unfortunately, things only got worse from there. Our instructor must have been new, because he seemed lost and unconfident the entire time. I was under the assumption that the instructor was supposed to be engaging and was there to create a unique environment, but for the most part, all he did was stand there as we ate and drank. I came with a group of people who were local to the area and had been here before and they immediately knew that our instructor did not know what he was doing. We tried to make things interesting by singing and dancing, but the instructor deemed that this wasn't safe and told us to take our seat. What was even more odd was seeing people on other boats seemingly enjoying their time and interacting with their instructors in a fun and engaging way.
We reached the halfway point of our trip and got off for a scheduled restroom break only to find out that we weren't being allowed on the boat because we weren't following protocols. This of course was completely false. We approached the staff and confronted them about what was an obvious lie and they refused to even have a conversation about it. Complete ripoff for 100 bucks. Do not come here.
We reached the halfway point of our trip and got off for a scheduled restroom break only to find out that we weren't being allowed on the boat because we weren't following protocols. This of course was completely false. We approached the staff and confronted them about what was an obvious lie and they refused to even have a conversation about it. Complete ripoff for 100 bucks. Do not come here.
Written 9 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear visitor,
Thank you for your comments.
We're sorry for the inconvience regarding our staff. We've sent your comments to the corresponding department in order to take the proper corrective measures.
If you have any additional comments, please contact us directly.
Kind Regards.
Alex G.
Grupo Xcaret – Customer Service.
customerservice@xcaret.com
Tel: + 52 (998) 883-3143 - US 855-326-0682
Written 19 May 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sofia
16 contributions
Jun 2022 • Family
We chose Xoximilco as one of our trips for this awesome vacation and I can honestly say it was one of our best decisions yet. This activity is EXTREMELY fun and lively, so if you're not the type to enjoy active atmospheres, it's probably not for you. If you like energy and dancing, however, I cannot recommend this enough. Our guide, Hector, and conductor, Ruben, were both extremely attentive and amiable. Hector was very charismatic and funny and made us play escorpion (which I did wrong, but that's beside the point ). He always had something witty to say but was still very informative regarding food and the such.
Speaking of food, it is three different courses. First is snacks, then is the main course, and then is dessert. It's small portions of everything as you're supposed to be trying these traditional food. Despite this, we all left feeling quite full because of the great variety of the plates. For drinks there is (obviously) tequila, but you're also provided beer and non alcoholic drinks, which we never ran out of. Additionally, you get to try traditional Mexican coffee, sweetened and unsweetened! Overall, the gastronomy was pleasing.
My favorite part was the music and dancing. We saw and listened to a variety of musicians throughout the trip, all extremely interactive and talented. We danced plenty and laughed a lot. Genuinely, listening and moving to the music was one of the best things, so if you plan on coming, take the chance to loosen up a little and dance!
Overall great experience with awesome tour guide, conductor, good, and musicians. Loved it!
Speaking of food, it is three different courses. First is snacks, then is the main course, and then is dessert. It's small portions of everything as you're supposed to be trying these traditional food. Despite this, we all left feeling quite full because of the great variety of the plates. For drinks there is (obviously) tequila, but you're also provided beer and non alcoholic drinks, which we never ran out of. Additionally, you get to try traditional Mexican coffee, sweetened and unsweetened! Overall, the gastronomy was pleasing.
My favorite part was the music and dancing. We saw and listened to a variety of musicians throughout the trip, all extremely interactive and talented. We danced plenty and laughed a lot. Genuinely, listening and moving to the music was one of the best things, so if you plan on coming, take the chance to loosen up a little and dance!
Overall great experience with awesome tour guide, conductor, good, and musicians. Loved it!
Written 30 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear visitor,
Thank you so much for visiting Xoximilco!
We're thrilled to hear that our park and staff met your expectations. Your comments motivate us to keep innovating and maintaining the highest service standards.
We hope you will visit us again very soon!
Cordially,
Alexis A.
Grupo Xcaret – Customer Service.
+ 52 (998) 883-3143 - US 855-326-0682
Written 30 June 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A F
New York City, NY14 contributions
Oct 2021
I brought my parents to show them an authentic Mexican fiesta and was not really impressed, specifically the food. You are paying for the infrastructure of the location and the many people who are working there but no for an Mexican Fiesta. You will get plenty of free cheap booze and fun if you are in a group (the more the merrier) but we didn't like the food at all. The show itself, t is better the show at Xcaret part or in other places. There were 2 events closed but didn't get any discount of credit for.
Written 29 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear visitor,
Thank you for your feedback.
We're sorry to hear you didn't enjoy our traditional mexican feast. We'll send your comments to our food and beverages department in order to continue improving.
Kind regards.
Alex G.
Grupo Xcaret - Servicio al Cliente.
servicioalcliente@xcaret.com
Tel: + 52 (998) 883-3143 - US 855-326-0682
Written 1 November 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marina C
Murrieta, CA9 contributions
Jul 2022 • Family
Jorge Luis was our guide and he made the experience so much more exciting with his entertaining expertise. The boat consists of multiple families and couples. The only downside is if you're stuck with people that do not participate in the entertainment. You just got to make the best of it. Overall great service, great good, and great ambiance!!
Written 24 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Marina,
Thank you so much for visiting Xoximilco!
It's a great pleasure for us to read your review and we're really thrilled to hear that you enjoyed your experience in our fun Mexican party. We truly appreciate your amazing rating and your kind comments, which motivate us to keep providing magical experiences.
We hope you'll visit us again very soon!
Kind regards.
Daniel G.
Grupo Xcaret – Customer Service.
Mex: + 52 (998) 883-3143 - US: 855-326-0682
Written 31 July 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ayleeq23
Miami, FL19 contributions
Jun 2023
Omg what fun! I went in this for my 50th bday celebration and is was the best extiende and I had lots of fun. I mean, getting to dance to the different cultural Mexican dances was everything. We also got to eat authentic Mexican food and have lots of tequila. A floating fiesta indeed!
Written 16 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Aylee,
Thank you so much for visiting Xoximilco Cancún!
It’s a pleasure to read your message, and we are thrilled to hear that you had an amazing birthday at our fun Mexican party. Your comments as well as your excellent rating, motivate us to keep providing unforgettable experiences to each of our visitors.
We would love to have you back soon, and we invite you to visit us at any other Grupo Xcaret parks and tour such as Xel-Há and Xenotes which includes more activities surrounded by nature.
Cordially,
Brenda H.
Grupo Xcaret – Customer Service.
+52 (998) 883-3143 - US 855-326-0682
Written 17 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
YGCS
4 contributions
Nov 2022 • Couples
Our entertainment guide—Armando, what the best! He kept us active, dancing and laughing all the time. I think this’s the key to break the ice between the attendees.
Definitely the best experience to spend part of my birthday!
Definitely the best experience to spend part of my birthday!
Written 21 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear visitor,
Thank you so much for visiting Xoximilco Cancun!
It's a great pleasure to read your review and we're so glad to hear that you enjoyed your birthday in our mexican floating party. We truly appreciate your comments, which motivate us to keep providing an excellence service and magical experiences to each of our visitors.
We'd love to have you back soon!
Kind regards.
Daniel G.
Grupo Xcaret – Customer Service.
Mex: + 52 (998) 883-3143 - US: 855-326-0682
Written 22 November 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jason V
2 contributions
Oct 2022 • Couples
Fantastic, entertaining and a 1 of a kind experience. Would definitely recommend if you are looking for a good time on an evening while in Cancun. Edwin really kept the crowd engaged and the food was amazing. Pay no attention to reviews about the portions because although each are small, there was a good sampling of each. Drinks were plenty (lots of tequila) and live music at every turn. Hope to return again on future visits to the Riviera Maya.
Written 4 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Jason,
Thank you so much for visiting Xoximilco Cancun!
It's a great pleasure to read your review and we're really thrilled to hear that you had a great experience in our fun Mexican party. We truly appreciate your kind comments, which motivate us to keep providing a unique and unforgettable experiences to each of our visitors. We hope to see you again soon!
Kind regards.
Daniel G.
Grupo Xcaret – Customer Service.
Mex: + 52 (998) 883-3143 - US: 855-326-0682
Written 4 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BiryaniGuy
Vancouver, Canada45 contributions
Sept 2023 • Couples
Had the best night ever on this trip! The music and food on the boat where great and our hosts Lauder and Leonardo always made sure we where having fun! Lots of tequila, laughs and dancing. A perfect night !
Written 26 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Alex,
Thank you so much for visiting Xoximilco!
We are glad to read that you had the best night at our park and so much fun aboard our Mexican Floating Party. We are thrilled to know that your visit met your expectations. We take into consideration all your kind comments and are constantly working on innovating and keeping our standards for your preference.
We would love to have you back soon, and we invite you to visit us at any other of our parks and tours such as Xcaret which includes more than 50 attractions surrounded by nature!
Cordially,
José P.
Grupo Xcaret – Customer Service.
+ 52 (998) 883-3143 - US 855-326-0682
Written 27 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mayra N
3 contributions
Oct 2022 • Couples
Xoximilco was such a fun and amazing experience. Edwin was our guide and he was hilarious!!! Me and my boyfriend were laughing all night. Bottomless drinks, good food, great live music. Definitely recommend this excursion! Thank you Edwin!!!
Written 30 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear visitor,
Thank you so much for visiting Xoximilco!
We're thrilled to hear that our staff met your expectations. Your comments motivate us to keep innovating and maintaining the highest service standards.
We hope you will visit us again very soon!
Cordially,
Alexis A.
Grupo Xcaret – Customer Service.
+ 52 (998) 883-3143 - US 855-326-0682
Written 31 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CindyMrq
Miami, FL4 contributions
Jul 2019 • Family
My mom and I went on this tour thinking we were gonna learn about culture, and all they talked about was the boat drivers private parts size. I've never felt so uncomfortable in my whole life. I didn't want to be rude, so I just said I felt sick in order to leave early. In doing that they refused to return my money because they said I should have confronted them and told them why I truly left. I'm on vacation with my mom, I'm 16...I just wanted to go back to the hotel. They tried to give me tequila shots multiple times, then they tried to get me to dance. They were so incredibly inappropriate and disrespectful to women on this tour. The guy who sold us the tour said that was normal in that type of tour. It was the worst part of the whole trip. The girl next to me was 14 and they gave her tequila. This was traumatic, it was really bad.
Written 2 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear visitor,
Thank you for sharing your comments.
We're sorry the park didn't meet your expectations. As stated on our official website, Xoximilco has a party concept with music, traditional food, drinks and games. Although we do not have any age restrictions, we do recommend taking in mind that it's a party enviroment.
With that said, it is strictly forbidden for our staff to offer drinks to underage people. We'll make sure to review this situation and take the necessary corrective meassures so this doesn't happen again.
Best regards.
Customer Service Team.
Experiencias Xcaret.
Written 12 September 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brenda H
Cancun, Mexico
Estimada Carolina,
Gracias por contactarnos.
Le informamos con mucho gusto que Xoximilco es un parque donde toda la familia está invitada. No obstante, es importante tomar en consideración que es un ambiente de fiesta, por lo que la edad mínima recomendada es de 5 años.
Le invitamos a comunicarse a nuestro Centro de Atención Telefónica, donde nuestros asesores siempre estarán en la mejor disposición de ofrecerle asistencia personalizada, así como brindarle las mejores promociones y descuentos para sus próximas visitas. ¡Será un placer asistirle!
Saludos cordiales.
Brenda H.
Grupo Xcaret – Servicio al Cliente.
+52 (998) 883-3143 - Colombia: 01-800-952-0705
Written 3 December 2024
Hi, my wife has Celiac Disease, meaning she she gets very ill if she eats anything that contains gluten (wheat, barley, rye, triticale).
Are there any food options on the menu that are gluten free? Is there a way to make sure her food is completely free from gluten?
Written 15 June 2024
Brenda H
Cancun, Mexico
Hello Miguel.
Thank you for contacting us.
We would like to share that we do have a gluten-free tasting dinner. This request can be made at the park with our Visitors Service Team.
If you have additional comments or doubts, please don't hesitate to contact our Call Center or official website. It will be a pleasure to assist you.
Kind regards.
Brenda H.
Grupo Xcaret – Customer Service.
USA & Canada: 855 326 0682
England: 800 04 89 203
Written 15 June 2024
If someone only drinks beer, can they reasonably have a good time on this trip and not be pressured into taking shots? Thanks!
Written 17 April 2024
Jose P
Benito Juarez Municipality, Mexico
Hello Katie,
Thank you for contacting us!
At Xoximilco, party is for everyone. With family, friends, your significant other or by yourself, the atmosphere is set for everyone who wants to spend a great night. We make sure that according to the type of party you want to have, you will be surrounded by people who want to have fun in the same way as you. Regardless of whether your party plan is casual, as a couple or as a family, Xoximilco Cancun always has the right ambiance for you to have the most fun.
Cordially,
José P.
Grupo Xcaret – Customer Service.
+ 52 (998) 883-3143 - US 855-326-0682
Written 9 June 2024
Do they have shuttle pick up from Playa Del Carmen as well? Or just Cancun?
Written 15 September 2022
We concider going on this trip with Xoximilco cancun. Seems very fun. I was wondering if we select transport.. does the transport pick us up at the hotel? We stay at Emporio, zona hotelera.
Written 4 August 2022
We are planning on doing Xoximilco. We are staying at Xcaret and it says we get picked up at 3:20. Does anyone know why we get picked up so early if it's only a 45 minute trip? I'm curious as to how we are going to pass the time once we gat there.
Written 24 July 2022
Hello Meg,
Thank you so much for contacting us!
We'd like to comment to you that guests of the Xcaret Hotel have a preferential schedule to enter the park. We recommend contacting by email to Guest Service for further information or requests since they have a different logistics than the park.
You can also call us at the following numbers:
-Mexico: 01800 009 7567
-UK: 800 02 94 608
-USA: 1 844 795 4525
-Canada: 1 844 834 0153
Kind regards.
Daniel G.
Grupo Xcaret – Customer Service.
Written 25 July 2022
We are planning on staying at Hotel Xcaret so Xoxomilco would be free to us. Our family does not drink. Would we still enjoy Xoxomilco?
Written 1 March 2021
Yes, you would be able to enjoy it any ways. There are mostly like little games that they do on the xoximilco, whoever loses usually get to drink a shot but if you don’t drink you have other options like dancing or grito mexicano. Yet there are many other things to enjoy there, like the music, the food, and the dessert.
Written 1 March 2021
É possível ir com bebe de 1 ano e meio?
Written 11 February 2021
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