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Review Highlights
Tulum + 2 Cenote tour w/ lunch - SO fun

We were 4 people on a couples trip and decided we wanted to take an excursion and were encouraged... read more

Reviewed 3 weeks ago
Jeremy Z
Safe

Sorry I did not get the names of those helping us. They helped us navigate the Cancun airport... read more

Reviewed 2 weeks ago
Janet P
via mobile
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  • Excellent60%
  • Very good11%
  • Average5%
  • Poor6%
  • Terrible18%
Travellers talk about
“boarding passes”(33 reviews)
“white pants”(31 reviews)
About
Lomas Travel is a travel agency certified by the Mexican Association of Travel Agencies (AMAV), with a team of over 800 professionals in tourism services. Since 1981, we have been providing unforgettable experiences to visitors from around the...more
Contact
Cancun, Mexico
Website
+52 998 881 9400
Reviews (1,330)
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Reviewed 2 weeks ago via mobile

Sorry I did not get the names of those helping us. They helped us navigate the Cancun airport, weighed our suitcases, helped repack a couple case that were over and printed our boarding passes. Grandparents, Parents and 3 children we felt safe at all times.More

Thank Janet P
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 2 weeks ago

Dear Janet P: Don´t worry by the names, for us our guests are our highest priority, so we always strive to provide the best service. Find out that you felt safe to be with us at all times makes us very happy and proud. It...More

Reviewed 2 weeks ago

This was our 5th time using Lomas for our ground transportation from Cancun airport to El Dorado Royale. We were able to find the teal shirts and white pants right away. We did have to wait about 15 minutes for our car as we booked...More

Thank phisigsweety
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 2 weeks ago

Dear phisigsweety: Thank you so much for your kind words and for chose us again, we are glad to know that it was an flawless travel, for us the guests are our highest priority, that's why we always try to give the best service, we...More

Reviewed 2 weeks ago

We just returned from a very nice trip to Eldorado Royale Casitas about 20 minutes south of Cancun. On the advice of a friend we arranged transportation to and from the airport through Lomas. I just called the toll free number on their website. It...More

Thank C7857ZHmarcm
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 2 weeks ago

Dear C7857ZHmarcm: Thank you so much for your kind words, for us the guests are our highest priority, that's why we always try to give the best service, we appreciate that you noticed this effort. See you soon! It will be a pleasure to assist...More

Reviewed 3 weeks ago

My boyfriend and I traveled to Cancún and had an amazing experience with Lomas. They are clear on where to go once arriving at the airport and safely took us to our resort. Once at the resort, they coordinated an excursion and also helped us...More

Thank CDem1012
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 3 weeks ago

Dear CDem1012: We are so happy that you had an amazing experience during your transportation with us, also for us it is vital importance to be prepared to provide the best possible service and your kind words makes us realize that it is worth the...More

Reviewed 3 weeks ago

We were 4 people on a couples trip and decided we wanted to take an excursion and were encouraged to take a private one. At first we were skeptical but the price was only another $25/person to do so. This allowed us to choose our...More

Thank Jeremy Z
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 3 weeks ago

Dear Jeremy Z: The training and presentation for our drivers and all the staff are important, so we always seek to be the best to give the best service. We are glad you enjoyed the ruins and the cenotes in general all the natural and...More

Reviewed 4 weeks ago via mobile

I didn’t have any issues with my transfer. Our plane was delayed from the start. Lomas was there waiting for us when we arrived. We were taken straight to the hotel. I called Lomas to make sure they were coming to pick me up for...More

Thank Krystal T
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 3 weeks ago

Dear Krystal T: Thank you for your comments, for us the guests are our highest priority, that's why we always try to give the best service. We are happy to know that you did not have any problem with our transportation. We appreciate you bringing...More

Reviewed 4 weeks ago

Lomas Travel did everything they could to make our transportation experience enjoyable and trouble free. From the private trip to and from the hotel to the check in at the airport for our return flight. Attendant Willy at the airport not only took our luggage...More

Thank Albany_Traveler23
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 4 weeks ago

Dear Albany_Traveler23: Thank you so much for your kind words, for us the guests are our highest priority, that's why we always try to give the best service, we appreciate that you notice this effort. We will make sure that “Willy” receives your congrats. We...More

Reviewed 4 weeks ago via mobile

We had a great experience in this day tour to the Tulum Mayan ruins and to the fresh water cenote. We were picked up right from our Hotel. Martin, our guide , on Tour Bus 34, was a pleasure to spend the day with. He...More

Thank Leo H
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 4 weeks ago

Dear Leo H: We are happy that you had a great experience with our transportation service, for us the guests are our highest priority and we always seek to provide the best service. We are glad know that you had a funny experience and that...More

Reviewed 10 July 2018

Lomas travel for all travel needs in Mexico the best choice.All your detils can be handled by your travel agent through this company. They are Experts in all that they do. Felipe Cortes is amazing, he is such an asset to this company. All of...More

Thank Dena T
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 11 July 2018

Dear Dena T: Thank you so much for your kind words, for us the guests are our highest priority, that's why we always try to give the best service, we appreciate that you notice this effort. Thank you for your preference and it will be...More

Reviewed 10 July 2018

We used Lomas for several things during our recent visit to the Riviera Maya. For transportation from the airport in Cancun to our hotel and back, they were excellent. When they dropped us off for our return flight, a Lomas agent accompanied us into the...More

Thank Tim G
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 11 July 2018

Dear Tim G: Thank you so much for your kind words, for us the guests are our highest priority, that's why we always try to give the best service, we appreciate that you notice this effort. We are pleased to know that it was a...More

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Questions & Answers
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MrsEwert
20 June 2018|
AnswerShow all 2 answers
Response from GrupoLomasTravel | Property representative |
Hola Mrs. Ewert: we suggest visit our website lomas travel and check our different package. Norma Uribe Flores Customer Care Manager
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David S
7 May 2018|
Answer
Response from GrupoLomasTravel | Property representative |
Hi David S: Thank you for contact us, I see that you inquire about a company named Wonderful Travel, we are a diferent company.
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