Absolutely fantastic tour of the Toroko National Park. Our guide, Jeff, was friendly and knowledgeable of the park and Hualien. From a prompt 8:30AM pickup from the Hualien Train Station, we were zipped to Chishingtan Beach, Qingshui Cliffs, Swallow Grotto, Baiyang Trail, Lushui Trail, Cimu Bridge, Eternal Spring Shrine, Changuang Temple Bell Tower, and back to Hualien Train Station by 5:30PM. In looking at our fitness apps, we hiked for over 15 kilometers, including hikes over scenic suspension bridges, gorges, and rivers; sometimes up/down steep inclines and pitch black tunnels. The highlight was the Baiyang Trail, ending in a darkened tunnel of falling sheets of water.
With Jeff’s speedy hiking pace (as fast as we could go), knowledge of the specific sites, routes, parking, and peak times, we covered much more than we could have with the Taroko park shuttle bus, and even more than with a larger private bus tour. We even had time to eat a local breakfast of soy milk and scallion pancakes and an early ramen dinner in Hualien, both only a local like Jeff would be able to find. His English communication was fluent. Having the VW minivan was just the right size to go deeper into the park than the prohibitive buses, get closer parking, and comfortable enough for our party of 5.
The pre-trip booking and payment was informative and efficient, led by Kierra. Paypal payment was secure and easy. The tough part was outside the agency's control, which was securing the required Taipei-Hualien train booking, made difficult and complex by TRA’s antiquated system and high demand for the express trains (versus regular trains). Here is my train booking experience to share.
Taipei-Hualien TRA Train Booking Instructions and Tips: There are two types of TRA trains for the 170km trip from Taipei to Hualien; the express takes 2 hours and the local train takes 3 to 4 hours, both cost the same 440NTD one way. As such, the express trains sell out fast, especially during the weekends and holidays. Book on TRA.MOTC Official Website (google TRA Taiwan train), as soon as 14 days prior to travel, timing is very important to get the early express (Puyama and Toroko) trains. You need your passport ID # and major credit card for payment. Most would choose the roundtrip booking option; a rejection of the selected in-bound or out-bound train will require you to start the transaction all over. Once successful, remember to do a screen print and write down the booking number and train information (the TRA system does collect your email address, thus no email confirmation, and only way to retrieve your booking is via the booking number). Upon arrival in Taipei, you retrieve your ticket from most major TRA stations such as Taipei Main and Sungshan, bring your passport and booking pickup form, do this at least 30 minutes prior to departure, but I would recommend doing this as early as possible in case of issues. The site also states a 7-11 pickup option using the ibon Kiosk, but I didn’t see it in visiting several stores, thus went down to the Taipei Main Station and stood in a 20 minute TRA ticketing line to pick up my tickets a couple days prior to departure.
Overall, I highly recommend Taiwan Vista.