City Cave Queenstown
City Cave Queenstown
4.5
8:30 AM - 9:00 PM
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 9:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 9:00 PM
Saturday
8:30 AM - 9:00 PM
Sunday
8:30 AM - 9:00 PM
About
City Cave Float & Wellness Centre aims to build healthier communities through services that support the mental and physical wellbeing of our clients. Each location offers a range of Float Therapy, Infrared Sauna and Massage Services to assist in your health journey by providing natural mental health remedies and supporting physical recovery.
Duration: 1-2 hours
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4.5
4.5 of 5 bubbles12 reviews
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MagicRoundabout365
Queenstown, New Zealand141 contributions
5.0 of 5 bubbles
Jun 2023 • Solo
My sensory experience: I did not realise how tense I was in my shoulders, neck and head was until I started to float but by the end of the float I was totally relaxed and pain free (I did not actually know I was in pain before the float) - I loved feeling the music vibration through the water, healing sound vibration I already know about but it was super nice to actually feel it through the water - I was surprised how relaxing holding you arms in different positions and the actual weight of my body even though I’m a size 10/12 to actually feel what we are carrying around with us each day is amazing and yet how light I felt too; that I was levitating like floating on air, there was no join between body and water - when you turn out the lights while you float it is so quiet that there’s just your heart beating - I’m glad I made my choice of music for 10 min (aprox) start then silence then 10 minute music again before my session finished - the water felt like you were bathing in thick milk or watery lotion - my skin felt super healthy, silky smooth and soft - I know you can do a couples float but I’m so glad I took advice to do it alone as it was nice not bumping into anyone and being able to just be all about ‘ME’, time to really use my senses and sensations. I had a quick glass of water then an hour massage which was my first ever massage - it was fabulous - i did have tender places in my body and ‘knots’ which I did not know I had until massaged then “ouch” but in a good way and I’m sure that I’m more supple now - it was lovely and relaxing having the massage after the float - I think I was more relaxed and therefore more easier to massage as I would have been tensed up; so I’m sure my body benefited better with a double treat. I would highly recommend and this a great idea for a gift to book or a gift voucher so they can decide what they want to do - I’d recommend both a float and a massage, I was going to split mine (as I got as a gift massage/float) but so glad I didn’t and decided to do it all in one go as I’m sure my body benefited far better from doing so. Lots of parking - easy to find - super, super friendly staff, soo nice - forms to fill out - you can easily book on line to avoid disappointment - short info video - I’d recommend not to wear jewellery - no recent piercings or tattoos - no alcohol or caffeine - there’s a shower for before/after (no hairdryers though or anywhere that I saw to put your makeup on etc for after - you get a robe to wear if you’re going for a massage after - there’s a room for in between your float and massage but this is also where you go/sit to fill in your forms and there are people dressed waiting for their appointments etc (while you’re in your robe) - you can have water or a cup of herbal tea - there are products to buy - staff take the time to ask you about your experience, they are super lovely and very professional and obviously love their job, they are full of information and put you at ease if it’s your first float - If you like my review then please give me a thumbs up as it make me feel it’s been worth my while to taking the time to write a review - I’m sure every single person will have a different experience.
Written 16 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Delphi
Queenstown, New Zealand1 contribution
5.0 of 5 bubbles
Apr 2023 • Solo
For the very first time of my life, I have experienced total relaxation and serenity.
This is truly a unique sensation: my thoughts paused, and I was able to let everything go.

This immersion has done what I would have never imagined could happen : It gave me a chance to rediscover my mind
Written 25 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Krista Strode
2 contributions
5.0 of 5 bubbles
Apr 2023 • Solo
Stunning experience, I've just been and can't wait to go back!
Mauricio is very professional, attentive and tailored my treatment to current needs. Great touch and perfect pressure. My first time and definitely won't be the last. Thank you 😊
Written 20 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nadine T
Auckland Central, New Zealand38 contributions
5.0 of 5 bubbles
Apr 2023
1st time Floater and hooked. What an awesome experience. From the moment I walked in the front door the staff were welcoming and friendly. They showed me a short video of what to expect and when taking me through to the float room again walked me through what I needed to do and what would happen at the end. After that amazing experience I had a massage for 45 minutes with Mauricio and he was also outstanding. But note that the best time to float is potentially in the afternoon as I was so relaxed afterwards I kept yawning and had to double dose on coffee to wake myself up. Can’t wait to go again.
Written 19 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Francesco Leggio
1 contribution
5.0 of 5 bubbles
Apr 2023
Very welcome and friendly staff. They spend time to make sure we understand everything, and we had an amazing experience.
Very recommended for a very relax experience. Well Done!
Written 18 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Wanderer11188101525
1 contribution
5.0 of 5 bubbles
Feb 2023 • Solo
Absolutely amazing! I would highly recommend Jessica for a massage. Jessica was great! We did a brief but thorough consultation prior to the appointment and gave me the exact massage I wanted/needed. The float was also very enjoyable, trust the process, it’s worth it! I felt so comfortable and relaxed for my entire visit, I wasn’t rushed and was care for throughout. Just sad I had to something on and couldn’t stay for my cup of tea. Just stunning! Thank you all so much, I will be back. :)
Written 14 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Wanderer Thank you so much for the kind words! We are so pleased to hear that you had such a lovely experience with Jessica and that you enjoyed your float. We always strive to provide a comfortable and relaxing atmosphere for our guests, and we're glad that you felt well taken care of throughout your visit. We hope to have you back soon so that you can enjoy that cup of tea! Thank you again for the review and the recommendation. We look forward to seeing you again soon!
Written 17 April 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Venture547702
Jindabyne, Australia6 contributions
5.0 of 5 bubbles
Jan 2023 • Solo
The staff here have been so accommodating and helpful, firstly I booked the wrong day and they changed it straight away for with no issue. I left behind earrings and I contacted them as soon as I could and again it was not problem and found very quickly.
The massage was lovely and relaxing just what I had wanted followed by a beautiful facial. It was nice to start and finish in the relax room with a drink and a space to do your hair and make up before entering the world again. I recommend anyone wanting to relax to visit this place
Written 5 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear valued guest, Thank you for your kind words and positive feedback! We are so pleased to hear that our staff was accommodating and helpful in resolving any issues you encountered, and that you enjoyed your massage, facial, and the relaxation room. We appreciate your recommendation and look forward to welcoming you back for another rejuvenating experience in the future. Best regards, Stephanie
Written 17 April 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

beerandaburger
13 contributions
5.0 of 5 bubbles
Jun 2022
I absolutely love this place. The massages are amazing and I always leave feeling so chilled and refreshed. The ambience, customer service and massages are just incredible - and I'm fussy when it comes to massage.
Written 7 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear valued guest, Thank you for your glowing review! We love to hear that you absolutely love our place and that our massages leave you feeling relaxed and refreshed. We take pride in providing a serene ambience, excellent customer service, and incredible massages that cater to even the most discerning guests. Your feedback is truly appreciated, and we look forward to continuing to provide you with exceptional experiences in the future. Thank you for choosing us! Best regards, Stephanie
Written 17 April 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Nicky W
Canterbury Region, New Zealand30 contributions
5.0 of 5 bubbles
Apr 2022 • Solo
I was gifted a sauna and a float. Initially I was not sure about the sauna as I have a tendency to become faint during them. However I shared my concerns and was given good information about the sauna so I felt more confident about having one. I did enjoy it and found it to be a great experience- no lightheaded-ness as the air is dry and you can also Conner your phone to the blue tooth speakers and do some of your own listening.
Next I had a float. I have been to the Dead Sea and this did remind me of my experience there. It was great and I left City Cave totally relaxed after a very trying personally tough week.
I highly recommend- staff were great and attentive to my needs, there was no evidence of the previous negative reviews experiences. This is a definite must do in Queenstown. The float was my favourite.
This is the second visit I have made to City Cave and I will be back.
Written 3 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Nicky, Thank you for your wonderful five-star review! We are delighted to hear that you had a great experience with our sauna and float sessions, and that our staff were attentive to your needs. We understand your initial concerns about the sauna, and we are glad that our information and assistance helped you feel more confident during your session. We are also so happy to hear that our float session reminded you of your experience at the Dead Sea and left you feeling totally relaxed after a tough week. Your recommendation and loyalty mean a lot to us, and we are honored to be a must-do in Queenstown for you. We look forward to welcoming you back for more rejuvenating experiences at City Cave in the future. Thank you for choosing us! Warmest regards, Stephanie
Written 17 April 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Camper653925
2 contributions
1.0 of 5 bubbles
Mar 2022 • Solo
Very poor customer service and attention to detail. I never leave reviews, good or bad unless something is exceptionally good or exceptionally bad. Unfortunately in this case, it's bad!

I went to City Cave this afternoon after being gifted the sauna and float from my partner last week for my birthday. We had been to City Cave less the 3 months ago for a couples flauna and loved the experience. Last time we were hosted by a blonde girl with glasses who was clearly passionate about her role. However; today no such luck. I arrived in City Cave for my 12.30 sauna. There was two staff members on. One was a pregnant girl and another brown haired girl. The non pregnant girl appeared to be chilling out on the bench in reception. She had taken a seat there after I arrived in reception. The pregnant girl took me to the sauna telling me on the way that they have no robes as they were in the wash. She said that she would leave one outside the door and to grab it once I finished my sauna.
As I entered the room, I noticed that the water jug had been replenished but there was no glass. I made my way back to reception where the other girl was still hanging out on the bench. I asked for a glass and didn't get much of a response before she got up to get a glass. It appeared as though I was putting her out.
After the sauna there was no robe out side the door. I hung out uncomfortably in the doorway in my towel, not wanting to yell out and disturb other guests. I stood hoping that she would come around the corner and not another customer. A short time after, she came and when I requested a robe, she told me that they were still not ready. She said to have an extra 5 minutes in the sauna and I'll bring you a robe. I was already done with the sauna so I was just waiting around in the room.
She brought me straight to the float room where she explained that the light doesnt work properly but it will eventually work if I kept pressing it. It took me almost a minute to turn off the light. The pool didn't look as well maintained as it did in my earlier visit but it was fine. I was happy enough to overlook it.
Towards the end of the float, my ear filled with water and caused immense pain down my jaw line (obviously not their fault). However, it took me 15 attempts to turn on the faulty light while the salt water was driping from my hair down into my eyes. At this point I couldn't see with the salt water, my ear was killing me and the light still would not turn on.
I had a shower and prepared to go out and relax with some tea. I was met again in the hallway by the pregnant girl who stated "Did you want to stay for some tea or?!" She clearly did not want me to stay for some tea. Her unwelcoming vibe automatically made me change my mind about staying for tea.
The whole experience felt rushed, as though I was a burden on these girls who clearly don't enjoy their work. The attention to detail that you would expect from spa day type experience was lacking to say the least.
I regret that this was my birthday gift from my partner and son and I won't be going back to City Cave.
I tested some products on my last visit which I wanted to buy but it was out of stock. My intention was to pick these products up today but the experience couldn't have made me run out the door quick enough. Really not good enough.
Written 1 March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear valued guest, We sincerely apologize for the disappointing experience you had during your visit to City Cave. It is truly disheartening to hear that our customer service and attention to detail fell short of your expectations, and we understand your frustration with the lack of robes, glass, and proper lighting in the sauna and float rooms. We take feedback like yours seriously, and we have addressed these concerns with our team to ensure that such lapses in service and maintenance do not occur in the future. We are committed to providing exceptional experiences for our guests, and we apologize for any inconvenience or discomfort you experienced. We would like to assure you that your feedback has been taken seriously, and we have taken appropriate steps to address the issues you raised. We are also disappointed to hear that the unwelcoming vibe from our previous staff impacted your overall experience, and we have addressed this with them as well. Please do note, the staff involved no longer work at our centre. We understand that this visit did not meet your expectations and that you have concerns about product availability. We would appreciate the opportunity to make it right and regain your trust. Please reach out to us directly so that we can further discuss your experience and find a suitable resolution. Once again, we apologize for the inconvenience and disappointment you experienced, and we hope to have the opportunity to serve you better in the future. Sincerely, Stephanie
Written 17 April 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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CITY CAVE QUEENSTOWN: All You Need to Know BEFORE You Go (with Photos)

Frequently Asked Questions about City Cave Queenstown

City Cave Queenstown is open:
  • Sun - Sat 8:30 AM - 9:00 PM




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