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We were away in towyn and as it was a rainy we were looking for something to do with 3 children. This place is just down the A55 from where we were staying and it was a lovely afternoon. Totally ape is a great little...More
This kids love coming here but as other reviews have said the whole place needs a really good deep clean,no way is this done regulary as the owner says. The dust around the soft play and carpeted areas is horrendous and the wood floor in...More
The only thing “Totally Ape” is the owner when anyone doesn’t meet her standards when attending her establishment. Gill White.. this is to you .. You have a manner that is very uncourtious and rude. You have no tact or diplomacy in how to deal...More
So today we visted totally ape for my nieces birthday party. I was somewhat disappointed,
One memeber of staff was lovely (Lady with Dark Hair). The owner/manager on the other hand was Rude, Agressive and arrogant.
See my daughter has a severe milk protien allergy,...More
11 Thank Tammy N
62Gill, Owner at Totally Ape, responded to this reviewResponded 14 December 2017
Firstly I would like to say that this review is far from "honest", it is a distortion of the facts. I could go through every point in detail but feel it may be best just to comment on a few. At reception we have a...More
Stopped here for our toddler to burn of his lunchtime energy. It was our first time at a soft play facility, however the trip advisor reviews were helpful. This is perfect for younger children to run around for an hour. Older children may get bored...More
62Gill, Manager at Totally Ape, responded to this reviewResponded 13 October 2017
Good Afternoon Leew82,
I was sorry to read your concerns regarding cleanliness and mark up.Regarding cleanliness we do take pride in trying to keep the centre as clean as possible with regular frame deep cleans. I am not going to comment on prices only to...More
If ur looking for somewhere cheap and cheerful for kids to burn off some energy for half hour this is fine, not much to entertain kids for much longer than that but it's fine for a quick play and a snack. It's not the cleanest...More
We celebrated our son's 4th birthday party here- he had a brilliant time with his friends. We had the bargain balcony party - it was ideal! 2 hours was plenty long enough for all of them to play and eat. They had a sandwich, crisps...More
62Gill, Owner at Totally Ape, responded to this reviewResponded 1 August 2017
Thank you so much for taking the time to write such a lovely review. I am very pleased to read that Rhion and his friends had a great time. I will pass you kind comments on to my Manager and team. Thank you again and...More
We recently came away to north wales on a family break with our 2 year old girls. We googled nearby ballpools and decided on totally ape. On arrival parking was really good which is always a bonus!! The staff where all nice and on a...More
Thank Jaide C
62Gill, Owner at Totally Ape, responded to this reviewResponded 13 July 2017
Thank you for taking the time to write a review , I am so pleased that you and your family enjoyed Totally Ape. and your break in North Wales. I will pass on your comments to my great team.
Thank you again
We arrived at 3.45 pm to be told did we know that it closes at 5 o clock , we were cool with this but they actually started cleaning up and clearing up at 4.20pm and switching off machines.
The food prices are extorcinate and...More
Thank G R
62Gill, Owner at Totally Ape, responded to this reviewResponded 12 June 2017
Thank you for your review , we kindly advise customers of the saturday closing time as many customers think it is 5.30pm as in the week. I am sorry that you feel our food prices to be high I would like to confirm that we...More