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Review Highlights
Rainy day

We were away in towyn and as it was a rainy we were looking for something to do with 3 children... read more

Reviewed 4 weeks ago
daveburns85
,
Chester, United Kingdom
via mobile
Filthy but the kids loved it

This kids love coming here but as other reviews have said the whole place needs a really good deep... read more

Reviewed 4 weeks ago
pmej74
via mobile
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Traveller Overview
  • Excellent40%
  • Very good16%
  • Average16%
  • Poor9%
  • Terrible19%
4 weeks ago
“Rainy day”
4 weeks ago
“Filthy but the kids loved it”
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Cliff Road, Old Colwyn LL29 9RW, Wales
+44 1492 518484
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Reviews (61)
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1 - 10 of 61 reviews
Reviewed 4 weeks ago via mobile

We were away in towyn and as it was a rainy we were looking for something to do with 3 children. This place is just down the A55 from where we were staying and it was a lovely afternoon. Totally ape is a great little...More

Thank daveburns85
Reviewed 4 weeks ago via mobile

This kids love coming here but as other reviews have said the whole place needs a really good deep clean,no way is this done regulary as the owner says. The dust around the soft play and carpeted areas is horrendous and the wood floor in...More

1  Thank pmej74
Reviewed 4 weeks ago via mobile

The only thing “Totally Ape” is the owner when anyone doesn’t meet her standards when attending her establishment. Gill White.. this is to you .. You have a manner that is very uncourtious and rude. You have no tact or diplomacy in how to deal...More

4  Thank Carol J
Reviewed 14 May 2018

Great place to go with little ones - well thought out themed areas plus all the usual soft play for them . We usually have a snack too as the menu and prices are good.

Thank Songwitch
Reviewed 11 December 2017

So today we visted totally ape for my nieces birthday party. I was somewhat disappointed, One memeber of staff was lovely (Lady with Dark Hair). The owner/manager on the other hand was Rude, Agressive and arrogant. See my daughter has a severe milk protien allergy,...More

11  Thank Tammy N
62Gill, Owner at Totally Ape, responded to this reviewResponded 14 December 2017

Firstly I would like to say that this review is far from "honest", it is a distortion of the facts. I could go through every point in detail but feel it may be best just to comment on a few. At reception we have a...More

Reviewed 12 October 2017 via mobile

Stopped here for our toddler to burn of his lunchtime energy. It was our first time at a soft play facility, however the trip advisor reviews were helpful. This is perfect for younger children to run around for an hour. Older children may get bored...More

Thank Leew82
62Gill, Manager at Totally Ape, responded to this reviewResponded 13 October 2017

Good Afternoon Leew82, I was sorry to read your concerns regarding cleanliness and mark up.Regarding cleanliness we do take pride in trying to keep the centre as clean as possible with regular frame deep cleans. I am not going to comment on prices only to...More

Reviewed 4 September 2017 via mobile

If ur looking for somewhere cheap and cheerful for kids to burn off some energy for half hour this is fine, not much to entertain kids for much longer than that but it's fine for a quick play and a snack. It's not the cleanest...More

Thank beccaboo8816
Reviewed 31 July 2017 via mobile

We celebrated our son's 4th birthday party here- he had a brilliant time with his friends. We had the bargain balcony party - it was ideal! 2 hours was plenty long enough for all of them to play and eat. They had a sandwich, crisps...More

Thank Curly82
62Gill, Owner at Totally Ape, responded to this reviewResponded 1 August 2017

Thank you so much for taking the time to write such a lovely review. I am very pleased to read that Rhion and his friends had a great time. I will pass you kind comments on to my Manager and team. Thank you again and...More

Reviewed 12 July 2017 via mobile

We recently came away to north wales on a family break with our 2 year old girls. We googled nearby ballpools and decided on totally ape. On arrival parking was really good which is always a bonus!! The staff where all nice and on a...More

Thank Jaide C
62Gill, Owner at Totally Ape, responded to this reviewResponded 13 July 2017

Hi Jaide, Thank you for taking the time to write a review , I am so pleased that you and your family enjoyed Totally Ape. and your break in North Wales. I will pass on your comments to my great team. Thank you again Kind...More

Reviewed 11 June 2017 via mobile

We arrived at 3.45 pm to be told did we know that it closes at 5 o clock , we were cool with this but they actually started cleaning up and clearing up at 4.20pm and switching off machines. The food prices are extorcinate and...More

Thank G R
62Gill, Owner at Totally Ape, responded to this reviewResponded 12 June 2017

Thank you for your review , we kindly advise customers of the saturday closing time as many customers think it is 5.30pm as in the week. I am sorry that you feel our food prices to be high I would like to confirm that we...More

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Questions & Answers
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Curly82
1 July 2017|
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Response from Sam P | Reviewed this property |
to be fair they do do brilliant birthday party's for the kiddies
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