As the owner of Crescent City Tours, it breaks my heart to get these kinds of reviews. But this particular day We had 22 people on the tour. Everyone was ready at the appropriate time except for you. We are one of the few companies in the entire city of New Orleans that does a combination of tours. It clearly states that we come and pick you up for 11:45 AM to take you to see other plantations and for a bite to eat none of this stuff in which we have to do anyway. But we can’t hold up the entire tour experience because one person is late. We clearly stated that the tour depart at 11:45 if you were in the bathroom for 10 minutes and you came out at 12:10 that is far too late. we will schedule to leave at 11:45 AM and we left at 12:06 PM. We gave you more than enough time to get to the bus. Also, you were told at the front desk that the driver would return for you. So if you were panicked, I have no clue where that comes from. Also, you were in constant communication with the driver which communicated to you that he would return for you. We’re not a company by any means that does not hold ourselves accountable if we drop the ball. But we did nothing wrong. On the same day of this tour, we have multiple five star reviews. I don’t know what else we could have done for you. But at the end of the day, it is disheartening that you did not get the experience you desire, because at the end of the day, that is our goal. We have been successfully doing these tours for over 33 years. And we cannot change our policies because some of our guests elects to not follow our instructions. It’s really an unfortunate case. Now, for people that want to go at their own pace, and have everything custom to their liking, we can also provide that experience with our Private Tours. But when you do group tours, you have to follow specific instructions of the driver.