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  • Excellent11%
  • Very good10%
  • Average8%
  • Poor9%
  • Terrible62%
2 weeks ago
“Just ok”
4 weeks ago
“Horrible customer service”
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New York City, NY
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Super Shuttle Tours and Tickets
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Reviews (1,184)
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1 - 10 of 841 reviews
Reviewed today via mobile

I booked them when I booked the airline ticket and this was the worst bit of the holiday. When we landed in New York we went to the taxi desk who phoned SuperShuttle on our behalf and said they would be half an hour. We...More

Thank monk5127
Reviewed yesterday

It was terrible. Do not take this service. It took us forever to reach our hotel and even worst, they gave our suitcase to another persone so we lost it, and when we call them, they refuse to help us to resolve this problem.

Date of experience: October 2019
Thank Cee I
Reviewed 3 days ago via mobile

Not happy with this service, not serviceminded and it tooks really long time until I was placed on a bus. Will not use them again.

Date of experience: October 2019
Thank Louise2222
Reviewed 5 days ago via mobile

Driver was very timely and polite with notification of pickup prior to arriving. Lucky enough to see more of beautiful New York on the trip out. First rate service ! Jill

Date of experience: October 2019
Thank jagraham57
Reviewed 5 days ago

Booked months in advance through third party website. Very rude driver showed up over 1 hour late and refused to take us to the airport as we didn't have a voucher but instead an E-ticket. (That's all we received in an email). He had the...More

Date of experience: October 2019
Thank cksl123
Reviewed 6 days ago

Booked this transfer through lastminute.com as we thought it’d be easier/cheaper than a cab on arrival. Wrongly assumed we would be straight out of the airport and into a minibus as it was pre-booked. We were very wrong. Waited an hour or more in the...More

Date of experience: October 2019
Thank Lesleymond
Reviewed 1 week ago

Booked this many months in advance - our flight was on time, had to wait over an hour for driver - spoke to several people who had also used this service adn they had the same experience - this company needs to 'up it's game'...More

Date of experience: October 2019
Thank OMCNZ
Reviewed 1 week ago

Incompetent, rude & inefficient - no professionalism 1) we were on time and waited for transport at the hotel lobby 2) we tried to call, waited for 1h30 and employees from the company hang up on us several times when we explained the issue and...More

Date of experience: November 2018
Thank realopinionss
Reviewed 1 week ago

We used Supershuttle for our journey in September. Our journey from the airport to hotel was ok, we had to wait around 45mins to be picked up but this was acceptable. However on our return to the airport our shuttle did not turn up. After...More

Date of experience: September 2019
Thank GRRobinson88
Reviewed 2 weeks ago via mobile

Quite happy. No issues, was on time and driver very respectful and helpful. Enjoyed that he took the bridge instead of tunnel into New York.

Date of experience: October 2019
Thank Michelle F
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Questions & Answers
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explorerw45
30 January 2019|
AnswerShow all 8 answers
Response from SaraJ67 | Reviewed this property |
I think you can present your voucher. But I would advise that you take a yellow cab instead as this is a much better experience than being carted around at high speed in a cramped, battered old van!
1
Vote
irenemacp
21 December 2017|
AnswerShow all 10 answers
Response from Rodcor | Reviewed this property |
We wrote a complaint also for Supershuttle New York, & tried to contact them but never any responses. Thet did not even pick us up with our prepay, told us to get a taxi. On our return home we tried without any luck to get... More
1
Vote
Vari C
10 December 2017|
AnswerShow all 3 answers
Response from SylviaTravelsreviews | Reviewed this property |
Don't use this company!
0
Votes
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