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Gray Line New York Sightseeing: Tours & Tickets

Open Now: 7:00 AM - 8:00 PM
Open today: 7:00 AM - 8:00 PM
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Traveller Overview
  • Excellent30%
  • Very good22%
  • Average15%
  • Poor12%
  • Terrible21%
Travellers talk about
“night tour”(730 reviews)
“allan france”(173 reviews)
About
Since 1926, Gray Line New York has been the ultimate provider of the best double decker bus and deluxe motorcoach tours in New York City. Our popular hop-on, hop-off bus tours and attraction packages help customers maximize savings, flexibility and...more
Open Now
Hours Today: 7:00 AM - 8:00 PM
Suggested duration: More than 3 hours
Contact
New York City, NY 10036
Hell's Kitchen
Website
+1 212-445-0848
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Gray Line New York Sightseeing Tours and Tickets
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Reviews (7,354)
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LanguageEnglish
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Traveller rating
1,918
1,354
929
733
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All reviews night tour allan france statue of liberty the double decker city sightseeing manhattan bridge top of the rock wall street ellis island nyc overview harlem neighborhoods
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1 - 10 of 6,331 reviews
Reviewed today via mobile

Took a friend on this tour as it was her first time in NYC and we didn’t have much time in the city ...it was fantastic! I saw more of New City in a day than I have after many visits to the city. Our...More

Date of experience: September 2019
Thank Jeanmx
Reviewed today

Audio tour is not working. application should show buses position but it does not do it in the right way. Customer support told “ticket is not refundable” ((

Date of experience: October 2019
Thank Andrey K
Reviewed yesterday

We used this for sightseeing the first day and then for transportation the other days. Guides were helpful in telling us when to get off. The app was especially helpful to find the nearest hop-on point and when the bus would be coming. Money well...More

Date of experience: September 2019
Thank Ruth M
Julia K, Guest Relations Manager at Gray Line New York Sightseeing, responded to this reviewResponded today

Hi Ruth M, We are incredibly grateful that you took the time out to leave us feedback. We work really hard to offer the best service, so I am happy to see that reflected on your last visit. The Travel Guide App is free to...More

Reviewed yesterday

I have done this tour before and was happy with it so when we were planning a trip with friends who had not been to NYC it was at the top of the list. Now buying our tickets was easy- we vendors are on every...More

Date of experience: October 2019
Thank Abby G
Julia K, Guest Relations Manager at Gray Line New York Sightseeing, responded to this reviewResponded today

Hi Abby G, Thanks for taking the time to give us feedback. The satisfaction of our customers is our top priority. Our Gray Line CitySightseeing, Hop-off Bus Tour runs every 30 mins from the first stop. There are times that a certain stop has a...More

Reviewed yesterday

Took the downtown loop hop on/off starting at Times Square. Went to the Battery Park and "hopped off" to take a tour of the Statue of Liberty. When we returned it had begun raining. We went to the bus pick up area and waited and...More

Date of experience: October 2019
Thank Warren C
Julia K, Guest Relations Manager at Gray Line New York Sightseeing, responded to this reviewResponded today

Hi Warren C, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. Gray Line CitySightseeing, Hop-off Bus Tour is the perfect route to see all of the quintessential sites. Each loop has its own hours of...More

Reviewed 2 days ago

3 day tour w 7 attractions. We invested in the $25 VIP upgrade. Worth every $$. We arrived to a stop a couple of minutes before the bus left, some lines st least 2-3 bus wait in Times Square, we went straight to the front...More

Date of experience: October 2019
Thank SBCB1959
Julia K, Guest Relations Manager at Gray Line New York Sightseeing, responded to this reviewResponded yesterday

Hi SBCB1959, Perfect choice. NYC adventure during the peak summer or holiday seasons, this pass can save you lots of time and frustration. This VIP benefit is especially valuable for those planning to use the CitySightseeing Hop-on, Hop-off Buses as transportation to the attractions included...More

Reviewed 3 days ago via mobile

Did not enjoy this bus service. Tour guide an bus driver continued to quarrel. Tour guide lady was only interested in the tip the guests had to leave. Unfriendly and unpleasant experienceMore

Date of experience: October 2019
Thank 44leandral
Julia K, Guest Relations Manager at Gray Line New York Sightseeing, responded to this reviewResponded yesterday

Hi 44leandral, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. Our management team will be reviewing the information you have sent to us and conduct a full investigation. The management team will take action as...More

Reviewed 3 days ago via mobile

Do you like getting yelled at? Do you like being forced off the bus and then boarding the same bus again? Do you like hearing a pre-recorded voice as your tour guide as you see other tour buses with live guides pass you? Then this...More

Date of experience: October 2019
Thank davidwU6224IG
Julia K, Guest Relations Manager at Gray Line New York Sightseeing, responded to this reviewResponded yesterday

Hi davidwU6224IG, Your review is very concerning to us. We would appreciate it if you would contact us. We would like to get more detail about what happened. Please give us a call at (212) 812-2700 ext 408. I look forward to your reply.

Reviewed 5 days ago

The second leg of my Downtown Tour was conducted by Leon and Bernard. These two exceptional tour guides made the experience unforgettable. The ability for this young man (could pass for Heavy D's son) to retain so many fact was incredible. He cared about passenger...More

Date of experience: October 2019
Thank bbcbdcc
Julia K, Guest Relations Manager at Gray Line New York Sightseeing, responded to this reviewResponded today

Hi bbcbdcc, We are incredibly grateful that you took the time out to leave us your feedback. We work really hard to offer the best service, so I am happy to see that reflected on your last visit.

Reviewed 5 days ago via mobile

We had great tours of downtown and uptown, but the best of all was the nighttime tour with Leon. Yes, he even raps. He's called Rain Man because of all the facts he knows. Well worth the time and money!

Date of experience: October 2019
Thank Stugallie
Julia K, Guest Relations Manager at Gray Line New York Sightseeing, responded to this reviewResponded today

Hi Stugallie, Thanks for the kind words Stugallie! We LOVE the review-based bonus idea and we're happy that you're able to find so much value to our service.

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Questions & Answers
Ask a question
deidrapdav
17 September 2019|
AnswerShow all 2 answers
Response from J2d2jr76 | Reviewed this property |
The night tour takes off from the area of 8th Avenue and 42nd street near Times Square. It took about an hour and a half, it goes through Chinatown and over the bridge into Brooklyn then returns it leaves every 15 minutes... More
0
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oscabbie
17 September 2019|
AnswerShow all 3 answers
Response from CHBrooke | Reviewed this property |
We went on the Gray Line for a lovely tour of the city after sunset. It was great! The catch is that we do not recommend buying a pass in order to use these buses for reliable transportation. I would just go for a sunset... More
0
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