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Certificate of Excellence
Traveller Overview
  • Excellent63%
  • Very good26%
  • Average4%
  • Poor2%
  • Terrible5%
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“hop on hop”(162 reviews)
“battery park”(207 reviews)
About
New York Water Taxi is NYC’s only hop-on/hop-off by boat sightseeing with stops along the NY waterfront and much more. Whether you’re looking for sightseeing or private charter, New York Water Taxi has something for you. Our mission is to provide...more
Certificate of Excellence
Contact
459 12th Ave, Pier 79, New York City, NY 10018
Financial District
Website
+1 212-742-1969
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Reviews (2,147)
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Traveller rating
1,033
386
65
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109
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All reviews hop on hop battery park statue of liberty brooklyn bridge tour guide water taxi tour new york top deck intrepid museum day pass wall street ny pass both sides great pictures lower manhattan circle line ellis island
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1 - 10 of 1,643 reviews
Reviewed 1 week ago

We booked online our “All Day Access Pass” with NYC Water Taxi, with this pass one can cover all of NYC attractions. The pass is valid for one day only and its unlimited Hop on Hop Off trips on their water taxi. Starting point is...More

Date of experience: September 2019
Thank sindhugirisan
Reviewed 1 week ago via mobile

We really enjoyed our trip on the New York Water Taxi while in New York. It was a great way to see the skyline from a different angle and we got some great photographs. The Water Taxi stops at the Statue of liberty, Brooklyn bridge,...More

Date of experience: October 2019
Thank ccblue1979
Reviewed 1 week ago via mobile

This was our second time using the NYC Water Taxi. Last time we only did a couple stops. This time we stayed for the full loop. Our guide was funny and extremely knowledgeable. You get the usual stories, but we he also provided incredible stories...More

Date of experience: October 2019
1  Thank seanmcc45
Jade H, Public Relations Manager at New York Water Taxi, responded to this reviewResponded 4 days ago

Thank you so much for your kind words, Seanmcc45. We really appreciate you taking the time out to share your experience with us. Cheers, New York Water Taxi

Reviewed 1 week ago via mobile

A most amazing tour. The water taxi was comfortable and our Guide was truly great. The pilot was very skilful in the busy harbour and there is only one reason we don't give it a 5 star rating. This is a viewing activity. Everything is...More

Date of experience: October 2019
Thank Maluti T
Reviewed 1 week ago via mobile

I was their with my family and children it was amazing trip the staff is very helpful finally thank you for making my day

Date of experience: October 2019
Thank tarekh110
Reviewed 2 weeks ago

Huge thanks to New York Water Taxis, especially Nathaniel S, the photographers, the manager and all associated staff. Prior to boarding I was unwell and couldn't board. All of the staff were extremely helpful, locked after me and replaced our tickets with a later time....More

Date of experience: October 2019
Thank Kirsten R
Reviewed 3 weeks ago

We purchased the all day access pass and discovered that the boats were not running on the cadence stated on the website but were much much slower. Additionally, we had to wait one hour and watched two boats pull away full because the service was...More

Date of experience: September 2019
Thank Melissa B
Reviewed 3 weeks ago

My girlfriend and I were recommended this service so had planned the day around it. We got to DUMBO to buy our tickets to find the NYC water taxi salesperson was on their phone and couldn't care less to serve us. In the end we...More

Date of experience: September 2019
Thank aacharya2
Jade H, Public Relations Manager at New York Water Taxi, responded to this reviewResponded 3 weeks ago

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on nywtcallcenter@nycl.com and...More

Reviewed 4 weeks ago via mobile

Used the water taxi from wall Street back up to 42nd Street, hop on hop off all day, guide tells you interesting and fun facts about NYC, water taxi stops in front of statue of liberty to allow photos to be taken which is great...More

Date of experience: September 2019
Thank Stacey039
Reviewed 8 September 2019

We loved the water taxi but I found out a few days later that my card had been charged twice for our tickets. I contacted the helpline but over a week later, still haven't heard anything back. I'm now quite concerned that you aren't intending...More

Date of experience: August 2019
Thank Megan F
Jade H, Public Relations Manager at New York Water Taxi, responded to this reviewResponded 9 September 2019

Hi Megan, We have sent you an email last week regarding this matter. We have reached out to the company that you purchased your tickets through. It is called Tour Hub which is a third party. We are doing everything we can to assist you...More

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Questions & Answers
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charlie3598
20 July 2019|
AnswerShow all 3 answers
Response from deb L | Reviewed this property |
Not really. It goes in a circle and there are good views from anyplace on the boat.
0
Votes
CAChaps
13 July 2019|
AnswerShow all 3 answers
Response from GaryFromMD | Reviewed this property |
I don’t know if the GoCity pass is different but we had a voucher for the NY Water Taxi from our hotel and it had to be redeemed at Pier 83. We tried redeeming it at Battery Park to be able to get on the water taxi there at... More
1
Vote
dollywithatrolly
14 June 2019|
AnswerShow all 6 answers
Response from Alan H | Reviewed this property |
It’s just a round trip ticket good views of the statur of Liberty from the water
0
Votes