Ultramar
4
8:00 AM - 10:00 PM
Monday
8:00 AM - 10:00 PM
Tuesday
8:00 AM - 10:00 PM
Wednesday
8:00 AM - 10:00 PM
Thursday
8:00 AM - 10:00 PM
Friday
8:00 AM - 10:00 PM
Saturday
8:00 AM - 10:00 PM
Sunday
8:00 AM - 10:00 PM
About
Ultramar Ferry is the most important maritime transport of passengers company in Mexico. Its presence in Quintana Roo is of vital importance in the delivery of services to the tourism industry and contributing to transform the state in a worldwide preferred destination.
Duration: < 1 hour
Suggest edits to improve what we show.
Improve this listingTours & experiences
Explore different ways to experience this place.
Full view
Top ways to experience Ultramar and nearby attractions
The area
Best nearby
We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location.
Restaurants
1,304 within 5 kms
Attractions
104 within 10 kms
See what travellers are saying
- CynmosWarsaw, Missouri335 contributionsSo much better than WinjetThe trip back from Cozumel was such an improvement over the trip there. We took Winjet over from Playa del Carmen so after that poor experience we were concerned about the trip back. Highly recommend Ultramar. The boats, are clean and fast. The staff wears uniforms and is very well organized.We are glad to know that you enjoyed your experience with us, Cynmos. 😀 And we hope to see you again soon!Written 30 March 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited January 2023Written 28 March 2023
- Yke-BertLangkawi, Malaysia5 contributionsGreat service with lost car key.Came to Cozumel with this company, found out later I lost my car key (probably) on the ferrie. Asked the staff and they made some phone calls. After some time it was clear they did find my key. On my way back to playa del Carmen they returned it. So happy :)We are glad to know that you enjoyed your experience with us, Yke-bert. 😀 And we hope to see you again soon!Written 24 April 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited April 2023Travelled soloWritten 22 April 2023
- Mari G21 contributionsFairly to use ferry ⛴️Family of 6 w/ two 3yrs for round trip plus island 🏝️ hopper ( Isla Mujeres) + first class , we paid $ 3,877.00 pesos . First class gets priority boarding in Cozumel w oversized seating and in Isla 🏝️ Mujeres, is called premium plus , same seating . Cozumel ferry ⛴️ is every two hours and Isela M ferry ⛴️ is every 30 minutes . It was simple to buy directly w vendor ( avoid street vendors ) , easy to get in/out . No time makes a difference when to board , since the flux of pp is pretty the same .We appreciate your feedback, Mari. If there is anything that we can do to improve our service, of course you can let us know 👍🏻Written 21 August 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited August 2023Travelled with familyWritten 19 August 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
Contribute
Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
4.0
2,569 reviews
Excellent
1,260
Very good
774
Average
254
Poor
77
Terrible
205
mmcmillan78
Buffalo, NY6 contributions
Mar 2024 • Family
Joanna was extremely rude this was our fourth ferry in two days and will switch to winjet for the rest of our time here and also our future trips. We have a RSV first class ticket and she after 4 trips now claims it’s not first class as it says adult. She also spent her entire time at the bar chatting with the bartender rather than helping anyone. She doesn’t serve drinks just so no one thinks that is what she does. There was a great nice server on our first shuttle to Cozumel. Customer service is important but she wouldn’t even look at our receipt. Was extremely rude.
Written 6 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are sorry to hear that your experience with us was not the best. As we told Carmen, we have already shared your comments with the relevant department for proper follow up. Rest assured that this will not happen again. 👍🏻
Written 11 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
carmen m
Phoenix, AZ195 contributions
Terrible customer service watch out for Joanne”
We purchased premium First Class tickets between Playa Del Carmen and Cozumel two days in a row in March 2024. On the second day, for our return trip we had a ferry a ferry agent who said her name was “Joanne” but I’m sure she lied because she was laughing when she said it. She refused us entry into the First Class area saying “regular” as if our tickets were the regular tickets. This was not true and we had no problem the day before and on the way to Cozumel from Play Del Carmen on Wednesday, March 6th. We went to the captain who agreed we had First Class tickets but by then it was too late to argue to Joanne for a seat so we settled in different section. She was extremely rude, and laughing about it even though we showed her she was wrong and asked for her name. Avoid Ultramar and take the competitor instead.
We purchased premium First Class tickets between Playa Del Carmen and Cozumel two days in a row in March 2024. On the second day, for our return trip we had a ferry a ferry agent who said her name was “Joanne” but I’m sure she lied because she was laughing when she said it. She refused us entry into the First Class area saying “regular” as if our tickets were the regular tickets. This was not true and we had no problem the day before and on the way to Cozumel from Play Del Carmen on Wednesday, March 6th. We went to the captain who agreed we had First Class tickets but by then it was too late to argue to Joanne for a seat so we settled in different section. She was extremely rude, and laughing about it even though we showed her she was wrong and asked for her name. Avoid Ultramar and take the competitor instead.
Written 6 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are sorry to hear that your experience with us was not the best, Carmen. Rest assured that we will share your comments with the relevant department so we can follow up on this incident and it doesn't happen again 👍🏻
Written 11 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael S
1 contribution
Feb 2024 • Couples
The first class or premium is a scam don’t pay the extra money it gives you no benefit you stand in the same line ride in the same place etc.. I went and spoke with them and they said we were with the tourist line which was the longest line. It was a wasted 12 or 14$ whatever it was…they just open the gates and everyone boards at the same time in chaos!!’
Written 18 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are sorry to hear that your experience with us was not the best, Michael. Rest assured that we will share your comments with the relevant department so we can improve our service 👍🏻
Written 20 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beatriz Sheldon
Seattle, WA24 contributions
The ticket I bought said 7 pm
When I arrived at 6:30 they told me that they sail at 8 and not at 7
I did not want to wait 1:30 to get to my hotel I have been traveling 12 hours already
So I had to buy another ticket in another company to take me at 7
I had to buy 2 tickets and only sailed once
When I arrived at 6:30 they told me that they sail at 8 and not at 7
I did not want to wait 1:30 to get to my hotel I have been traveling 12 hours already
So I had to buy another ticket in another company to take me at 7
I had to buy 2 tickets and only sailed once
Written 16 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are sorry to hear that your experience with us was not the best, Beatriz. Rest assured that we will share your comments with the relevant department so we can improve our service and this doesn't happen again 👍🏻
Written 20 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nathalie M
10 contributions
Feb 2024 • Family
The ferry has a special section for families with young children. We were so excited to have a space our 2 year old could move around without bothering other passengers. Unfortunately the company doesn’t know how big their ferry is. They overbooked the first class and the extra adults were placed in the family section. We were crammed into the section like sardines
Written 10 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are sorry to hear that your experience with us was not the best, Nathalie. Rest assured that we will share your comments with the relevant department so we can improve our service 👍🏻
Written 12 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Simon D
1 contribution
Feb 2024 • Family
Ultramar personnel is the best!!!!! We lost a suitcase and got it back, so nice!
Trip was fun with nice band singing, very cool trip!
Trip was fun with nice band singing, very cool trip!
Written 4 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are glad to know that you enjoyed your experience with us, Simon. 😀 And we hope to see you again soon!
Written 7 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Les R
2 contributions
Jan 2024 • Family
I left a I phone on the Ferry boat and the staff at Cozumel Palace Hotel worked very hard to communicate with the staff on the ferry boat for me to retrieve it. Great effort with Great results.
Written 18 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is nice to know that you enjoyed your experience with us, Les. 😀 We hope to see you again soon!
Written 22 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura M
3 contributions
Jan 2024 • Friends
Excellent. Can you do it later he helped me to get on a excellent trip. Very happy didn’t have to wait on
Written 3 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are glad to know that you enjoyed your experience with us, Laura. 😀 And we hope to see you again soon!
Written 8 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rynesha J
2 contributions
Dec 2023 • Couples
They took our bags and put them in the bag holding area and stole my credit cards out my bag. I didn’t know they were going to take ours bags like that and forgot my cards were in there. When I was still on the boat I started getting notifications of them charging my cards. Disgusting behavior.
Written 22 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are sorry to hear that your experience with us was not the best, Rynesha. However, it is very unlikely that our staff stole your cards since we have cameras on board and have never had such situation. In fact, our staff is trained to report and return any items (such as wallets, phones, suitcases, earphones, etc.) that they find on board and have always done so. You can verify this in other reviews. Rest assured that we will share this information with the relevant department so we can improve our service 👍🏻
For any other question, please contact our Customer Service department at +52-(998)-460-3084 via Whatsapp or send an email to servicioalcliente@ultramarferry.com. Their office hours are Monday to Friday from 9:00 to 18:00 and Saturday from 9:00 to 14:00.
Written 26 December 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jake
33 contributions
Dec 2023 • Solo
I needed to use the ferry to cross to the island I ended up using both companies ferry’s that cross the Ultramar ferry is so much nicer inside and has a Starbucks inside
Written 22 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are glad to know that you enjoyed your experience with us, Jake. 😀 And we hope to see you again soon!
Written 26 December 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Justina B
1 contribution
For the premium Plus ticket it says that it’s valid for six months and I can use it any day or time. I’m confused if I can only use it once any day or time for one round trip, or can I use it unlimited times any day or time within those six months?
Ultramar Ferry
Cancun, Mexico2 contributions
Hello, Justina. This means you can use a Round trip ticket once at any day or time, such as going to the island one day and returning days or weeks later.
Does tickets for ultramar to isla mujeres sale out fast?
Ultramar Ferry
Cancun, Mexico2 contributions
Hello, May. You can buy your tickets in advance on our webite and save time at the ticket booth. Only make sure to arrive 30 minutes prior to your desired departure time. Or if you prefer, you can also get them directly at the ticket booth arriving ahead of time.
Hola cual es el precio de ferry de Cancun a Cozumel con INAPAM. Gracias.
Ultramar Ferry
Cancun, Mexico2 contributions
Buen día, Ma Genoveva. La ruta marítima Cancún - Cozumel no existe como tal. Para cruzar a Cozumel deberás primero trasladarte vía terrestre a Playa del Carmen. La tarifa para adultos con credencial INAPAM vigente en nuestra ruta Playa del Carmen - Cozumel es de $180mxn el boleto redondo (ida y vuelta).
Tom L
3 contributions
On their Homepage it says that at the moment they drive only on even days of the month. Is this still relevant?
Ultramar Ferry
Cancun, Mexico2 contributions
Hello, Tom. Due to the current contingency we are operating our Playa del Carmen - Cozumel route every other day. In October it only runs on the EVEN DATES and in November it will be on the ODD DATES only.
MickMary
Jenison, MI27 contributions
Hi, we are flying into Cozumel airport and have reservations at Hotel X Caret for five nights (need ferry to get over) and then two nights at Cozumel Palace before flying out of Cozumel Airport for home. We travel with carry on only. Any suggestions for us? Thank you!
Ultramar Ferry
Cancun, Mexico2 contributions
Hello, Mick! Each ferry passenger is allowed to carry up to 55 pounds of lugagge with no additional cost. Please visit our website or Facebook Page for more information on schedules and fees.
Luisina P
Cancun, Mexico
Costo de la tarifa de Cancún a Isla mujeres con tarjeta inapam y, con descuento local
Ultramar Ferry
Cancun, Mexico2 contributions
Buen día, Luisina. En nuestra ruta Puerto Juárez - Isla Mujeres, la tarifa para adultos con credencial INAPAM es de $140mxn el boleto redondo (ida y vuelta) y la tarifa para Quintanarroenses es de $155mxn el boleto redondo.
Francisco z
Catanduvas, SC
¿Cuál es la diferencia de la primera clase a la otra en el cruce a Cozumel?
Ultramar Ferry
Cancun, Mexico2 contributions
Hola, Francisco. El boleto de Primera Clase te da acceso a un abordaje preferencial y te permite viajar en cualquier sección de la embarcación, en especial en un área exclusiva con asientos de piel más amplios.
Torrey H
Castle Rock, CO26 contributions
Do you know yet what your schedules will be for Playa del Carmen to Cozumel for the month of June 2020? Gracias
Torrey H
Castle Rock, CO26 contributions
JaybeeFL,
That was their normal schedule but during this season of quarantine, they are down to 2 departures & 2 arrivals only per day in the month of May. I'm hoping they will add some in June.
@Wanderer803635
7 contributions
Looking to take the fast ferry from Cozumel to Playa de Carmen. Arriving by cruise ship Dec. 16, 2020. There will be 11 of us. Only see from Playa de Carmen to Cozumel. When will tickets be available for purchase. Viator doesn’t show tickets from Cozumel to Playa de Carmen only Playa de Carmen to Cozumel .
Lovetocruise7066
Reno, NV59 contributions
That must be a Viator glitch. This ferry runs every hour both ways from early morning to about 10 or 11 PM. I have been on it many times over the last 10 years and it has never been more than half full. Lower level is enclosed; top deck is open. I would estimate it holds 200+.
@Wanderer803635
7 contributions
Ferry from Cozumel to Playa de Carmen . Arriving on cruise ship, Dec.16, 2020. There will be 11 people. Only see tickets from Playa de Carmen to Cozumel.
Ma290Mo
Rio de Janeiro, RJ116 contributions
1) Go to Ultramar's booking section (priceres . com / ultramar / playa-del-carmen-cozumel-ferry-ultramar / rates), or click on "Discover Routes" --> "Playa del Carmen - Cozumel --> Reserve now" and Cozumel will show up for you to follow next steps; 2) Choose travelling date; 3) Limited to up to 10 people per transaction; 4) Select ticket "Cozumel - Playa del Carmen - single" on the bottom of the page; 5) Pay and Book. It only works after you check availability dates. But you'll have a problem to buy the amount that you want: 11 people, because, like I said above, each transaction is limited to 10 people only. Good luck, and safe travels.
PS: could only post after inserting all the space that you see on the html website listed on #1. please make sure to take all spaces before copying it into your browser. then, it'll work.
Is this your Tripadvisor listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim your listingULTRAMAR: All You Need to Know BEFORE You Go (with Photos)
Frequently Asked Questions about Ultramar
- Hotels near Ultramar:
- (0.00 km) La Mar Condo
- (0.01 km) Tribe on the Beach
- (0.03 km) Location Location Location! Walk to everything. Sleeps up to 16
- (0.03 km) Hostel La Isla
- (0.04 km) Ocean front Condo in dowtown Playa del Carmen
- Restaurants near Ultramar:
- (0.00 km) Fat Tuesday
- (0.01 km) el meraki
- (0.01 km) Senor Frog's Playa del Carmen
- (0.03 km) Ice Ice Baby
- (0.03 km) Cafe Antoinette