Ultramar
8:00 AM - 10:00 PM
Monday
8:00 AM - 10:00 PM
Tuesday
8:00 AM - 10:00 PM
Wednesday
8:00 AM - 10:00 PM
Thursday
8:00 AM - 10:00 PM
Friday
8:00 AM - 10:00 PM
Saturday
8:00 AM - 10:00 PM
Sunday
8:00 AM - 10:00 PM
About
Ultramar Ferry is the most important maritime transport of passengers company in Mexico. Its presence in Quintana Roo is of vital importance in the delivery of services to the tourism industry and contributing to transform the state in a worldwide preferred destination.
Duration: < 1 hour
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  • Cynmos
    Warsaw, Missouri335 contributions
    4.0 of 5 bubbles
    So much better than Winjet
    The trip back from Cozumel was such an improvement over the trip there. We took Winjet over from Playa del Carmen so after that poor experience we were concerned about the trip back. Highly recommend Ultramar. The boats, are clean and fast. The staff wears uniforms and is very well organized.
    We are glad to know that you enjoyed your experience with us, Cynmos. 😀 And we hope to see you again soon!
    Written 30 March 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited January 2023
    Written 28 March 2023
  • Yke-Bert
    Langkawi, Malaysia5 contributions
    5.0 of 5 bubbles
    Great service with lost car key.
    Came to Cozumel with this company, found out later I lost my car key (probably) on the ferrie. Asked the staff and they made some phone calls. After some time it was clear they did find my key. On my way back to playa del Carmen they returned it. So happy :)
    We are glad to know that you enjoyed your experience with us, Yke-bert. 😀 And we hope to see you again soon!
    Written 24 April 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2023
    Travelled solo
    Written 22 April 2023
  • Mari G
    21 contributions
    3.0 of 5 bubbles
    Fairly to use ferry ⛴️
    Family of 6 w/ two 3yrs for round trip plus island 🏝️ hopper ( Isla Mujeres) + first class , we paid $ 3,877.00 pesos . First class gets priority boarding in Cozumel w oversized seating and in Isla 🏝️ Mujeres, is called premium plus , same seating . Cozumel ferry ⛴️ is every two hours and Isela M ferry ⛴️ is every 30 minutes . It was simple to buy directly w vendor ( avoid street vendors ) , easy to get in/out . No time makes a difference when to board , since the flux of pp is pretty the same .
    We appreciate your feedback, Mari. If there is anything that we can do to improve our service, of course you can let us know 👍🏻
    Written 21 August 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2023
    Travelled with family
    Written 19 August 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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4.0
4.0 of 5 bubbles2,569 reviews
Excellent
1,260
Very good
774
Average
254
Poor
77
Terrible
205

mmcmillan78
Buffalo, NY6 contributions
1.0 of 5 bubbles
Mar 2024 • Family
Joanna was extremely rude this was our fourth ferry in two days and will switch to winjet for the rest of our time here and also our future trips. We have a RSV first class ticket and she after 4 trips now claims it’s not first class as it says adult. She also spent her entire time at the bar chatting with the bartender rather than helping anyone. She doesn’t serve drinks just so no one thinks that is what she does. There was a great nice server on our first shuttle to Cozumel. Customer service is important but she wouldn’t even look at our receipt. Was extremely rude.
Written 6 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are sorry to hear that your experience with us was not the best. As we told Carmen, we have already shared your comments with the relevant department for proper follow up. Rest assured that this will not happen again. 👍🏻
Written 11 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

carmen m
Phoenix, AZ195 contributions
1.0 of 5 bubbles
Terrible customer service watch out for Joanne”

We purchased premium First Class tickets between Playa Del Carmen and Cozumel two days in a row in March 2024. On the second day, for our return trip we had a ferry a ferry agent who said her name was “Joanne” but I’m sure she lied because she was laughing when she said it. She refused us entry into the First Class area saying “regular” as if our tickets were the regular tickets. This was not true and we had no problem the day before and on the way to Cozumel from Play Del Carmen on Wednesday, March 6th. We went to the captain who agreed we had First Class tickets but by then it was too late to argue to Joanne for a seat so we settled in different section. She was extremely rude, and laughing about it even though we showed her she was wrong and asked for her name. Avoid Ultramar and take the competitor instead.
Written 6 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are sorry to hear that your experience with us was not the best, Carmen. Rest assured that we will share your comments with the relevant department so we can follow up on this incident and it doesn't happen again 👍🏻
Written 11 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Michael S
1 contribution
2.0 of 5 bubbles
Feb 2024 • Couples
The first class or premium is a scam don’t pay the extra money it gives you no benefit you stand in the same line ride in the same place etc.. I went and spoke with them and they said we were with the tourist line which was the longest line. It was a wasted 12 or 14$ whatever it was…they just open the gates and everyone boards at the same time in chaos!!’
Written 18 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are sorry to hear that your experience with us was not the best, Michael. Rest assured that we will share your comments with the relevant department so we can improve our service 👍🏻
Written 20 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Beatriz Sheldon
Seattle, WA24 contributions
1.0 of 5 bubbles
The ticket I bought said 7 pm
When I arrived at 6:30 they told me that they sail at 8 and not at 7
I did not want to wait 1:30 to get to my hotel I have been traveling 12 hours already
So I had to buy another ticket in another company to take me at 7
I had to buy 2 tickets and only sailed once
Written 16 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are sorry to hear that your experience with us was not the best, Beatriz. Rest assured that we will share your comments with the relevant department so we can improve our service and this doesn't happen again 👍🏻
Written 20 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Nathalie M
10 contributions
2.0 of 5 bubbles
Feb 2024 • Family
The ferry has a special section for families with young children. We were so excited to have a space our 2 year old could move around without bothering other passengers. Unfortunately the company doesn’t know how big their ferry is. They overbooked the first class and the extra adults were placed in the family section. We were crammed into the section like sardines
Written 10 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are sorry to hear that your experience with us was not the best, Nathalie. Rest assured that we will share your comments with the relevant department so we can improve our service 👍🏻
Written 12 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Simon D
1 contribution
5.0 of 5 bubbles
Feb 2024 • Family
Ultramar personnel is the best!!!!! We lost a suitcase and got it back, so nice!
Trip was fun with nice band singing, very cool trip!
Written 4 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are glad to know that you enjoyed your experience with us, Simon. 😀 And we hope to see you again soon!
Written 7 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Les R
2 contributions
5.0 of 5 bubbles
Jan 2024 • Family
I left a I phone on the Ferry boat and the staff at Cozumel Palace Hotel worked very hard to communicate with the staff on the ferry boat for me to retrieve it. Great effort with Great results.
Written 18 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is nice to know that you enjoyed your experience with us, Les. 😀 We hope to see you again soon!
Written 22 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Laura M
3 contributions
5.0 of 5 bubbles
Jan 2024 • Friends
Excellent. Can you do it later he helped me to get on a excellent trip. Very happy didn’t have to wait on
Written 3 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are glad to know that you enjoyed your experience with us, Laura. 😀 And we hope to see you again soon!
Written 8 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Rynesha J
2 contributions
1.0 of 5 bubbles
Dec 2023 • Couples
They took our bags and put them in the bag holding area and stole my credit cards out my bag. I didn’t know they were going to take ours bags like that and forgot my cards were in there. When I was still on the boat I started getting notifications of them charging my cards. Disgusting behavior.
Written 22 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are sorry to hear that your experience with us was not the best, Rynesha. However, it is very unlikely that our staff stole your cards since we have cameras on board and have never had such situation. In fact, our staff is trained to report and return any items (such as wallets, phones, suitcases, earphones, etc.) that they find on board and have always done so. You can verify this in other reviews. Rest assured that we will share this information with the relevant department so we can improve our service 👍🏻⁣ ⁣ For any other question, please contact our Customer Service department at +52-(998)-460-3084 via Whatsapp or send an email to servicioalcliente@ultramarferry.com. Their office hours are Monday to Friday from 9:00 to 18:00 and Saturday from 9:00 to 14:00.
Written 26 December 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jake
33 contributions
5.0 of 5 bubbles
Dec 2023 • Solo
I needed to use the ferry to cross to the island I ended up using both companies ferry’s that cross the Ultramar ferry is so much nicer inside and has a Starbucks inside
Written 22 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are glad to know that you enjoyed your experience with us, Jake. 😀 And we hope to see you again soon!
Written 26 December 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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ULTRAMAR: All You Need to Know BEFORE You Go (with Photos)

Frequently Asked Questions about Ultramar