We could not go. We reserved black water tubing including our 12 year old who is an excellent swimmer (bought a ticket for a 12 year old). When we got there, they said he also had to be 45kg. They swore this was on their website, and given 10 minutes of scrolling through their website, found that datapoint. If you’re having a hard time figuring out exactly what to buy, there is a reason. They hope you buy something and after the fact when you’re there accept whatever you’re given. In the meantime they’ve driven the competition out.

Good but overpriced one time experience you can have, some unique experience but only thing is overpriced otherwise okay

We enjoyed our experiences in the Waitomo Glowworm caves and learned so much information about the glowworms and the history of the caves. The boat ride was shorter than expected but beautiful. We were very glad that we also engaged in the walking tour through Ruakuri Cave. Our young children were able to participate in and enjoy both cave tours. Would highly recommend for families.

This was so much fun and far exceeded my expectations. Rosie was an amazing guide and made us feel safe and in control the whole time. What an amazing way to experience the glow worm caves. Get ready to get wet and cold (especially if it's winter!) and have a ton of fun!

Take the dive and take this tour! Having been in numerous caves in our travels, we were sure to book the Black Labyrinth on our trip to New Zealand with friends. This cave really elevated the adventure by adding fast moving water, underground waterfalls and thousands of glow worms illuminating the way as we floated through the caverns. The entire experience was invigorating and lived up to its promise. Four of us are in our late 50’s and had some trepidation at first, especially when we had to practice jumping backwards using the tubes. No worries! Mitch and Aria, our guides, kept the mood light and reassured us along the way, maintaining safety at every step. They made an amazing adventure even better. Kudos to them! Our advice is not to hesitate and make certain to book this tour!

We had a wonderful tour enjoyed by all from 3 years old to 60! Tainui was a brilliant guide with a great sense of knowledge and humour. He was def the star attraction followed by the worms and caves lol. Thank you for a special experience

Visited with the wife and 7 yr old. Had a knowledgeable tour guide with a good sense of humor. Loved the boat ride at the end.

Nice people, Knowledgeable and very friendly tour guy, and a beautiful cave. The cafe before the tour started was really good as well. Big recommend!

This is our second time visiting the Caves, this time we were accompanied by friends from the Uk. It’s a spectacular place and the information provided by Cheryl was fascinating.

Amazing experience! So informative and our tour guide George was really informative and funny! Would really recommend

Ex ordinary visit to know about wildlife in NZ but the underground world of the glow worms. It’s a unique and memorable experience. What make us to have this is the outstanding Tour Guide Warren from Auckland and Beyond. Our group of five from Hong Kong had an excellent experience visiting the Waitomo Glowworm Caves with our guide from Aukland and Beyond, Warren today. From the beginning, Warren was warm and welcoming, combining professionalism with a deep knowledge of local culture. His engaging stories and explanations made the drive enjoyable, and his attentive, caring nature ensured we were comfortable throughout. Warren’s sincere, respectful and friendly approach towards us as Asian tourists, coupled with his humor and politeness, made our interactions delightful. He made the tour both educational and entertaining, enhancing our visit significantly. Highly recommend a tour with Warren if you're heading to the Waitomo Caves. He truly made our Auckland visit memorable!

Beautiful experience with family. Great pictures outside the caves. Shawnee was an amazing guide! She was funny and informative.

Not worth the hype for me personally. It rained heavily the night before so I was happy the tour ran until we got in a boat went round a corner and just sat stationary for 1 min looking at a few glowworms on the ceiling before heading back. The water was too high to do the boat ride so we just sat stationary in a boat and we were not offered compensation. It was a good talking tour but boat part was a rip off. I understand that these thing happen but it was not what I paid for.

I had an unfortunate experience when I took my Mum, who was visiting from the UK for the first time, on a tour. Our guide seemed disinterested from the start, and his mood worsened when other guests arrived late. Despite the rules against phone usage, some disobeyed, causing the guide to cut our experience short and blame everyone. We were then told we could not leave until those that were taking photos had deleted them off their phones. It was unfair and unprofessional, especially considering the effort and expense we invested to be there. I wouldn't recommend it to others.

I was resigned to the fact I would not be able to see every Lord of the Rings location during my time in New Zealand-- for reasons of price, logistics, and the simple fact Mother Earth cannot serve as a backdrop for every fantastical environment imagined by man. But that is why this experience was so unexpected and wonderful. It is the closest you will come to exploring the world of Tolkien's dwarves. It is a cathedral of pure rock hidden from sight beneath a humble hill. Vaulted ceilings lit by thousands of glowing backsides: worms who are convinced they are stars. You abseil down into the caves and thus begins an incredible adventure that reminds grown men of what is was like to go to their first waterpark as a child. My particular tour was made especially memorable by the limited size of our group, it being the end of the season, and our hilarious guides, Mitch and George, who I am told do not often work together. That is a mistake. They kept us laughing throughout the tour, and George even serenaded us with a beautiful Gaelic? hymn. I was privileged to be led by multiple fantastic guides during my stay in New Zealand, but these two took the cake. Thank you both for an awesome tour!