Each activity is arranged and paced well, with the guides constantly watching over us with patience to make sure everyone is comfortable. Only wished the journey on the tubes to watch the glow worms were a bit longer. The last climb out of the caves through 2 waterfalls was the perfect finale. Highly recommend if thrill and adventure is what you seek

Kaizer was an amazing guide, very friendly, well-informed, and amazing photo taken. Kaizer took his time to explain things to us about the cave, and we did not feel rushed at all. It was an amazing experience all round. History and glow worms are well the visit.

We could not go. We reserved black water tubing including our 12 year old who is an excellent swimmer (bought a ticket for a 12 year old). When we got there, they said he also had to be 45kg. They swore this was on their website, and given 10 minutes of scrolling through their website, found that datapoint. If you’re having a hard time figuring out exactly what to buy, there is a reason. They hope you buy something and after the fact when you’re there accept whatever you’re given. In the meantime they’ve driven the competition out.

We enjoyed our experiences in the Waitomo Glowworm caves and learned so much information about the glowworms and the history of the caves. The boat ride was shorter than expected but beautiful. We were very glad that we also engaged in the walking tour through Ruakuri Cave. Our young children were able to participate in and enjoy both cave tours. Would highly recommend for families.

This was so much fun and far exceeded my expectations. Rosie was an amazing guide and made us feel safe and in control the whole time. What an amazing way to experience the glow worm caves. Get ready to get wet and cold (especially if it's winter!) and have a ton of fun!

Take the dive and take this tour! Having been in numerous caves in our travels, we were sure to book the Black Labyrinth on our trip to New Zealand with friends. This cave really elevated the adventure by adding fast moving water, underground waterfalls and thousands of glow worms illuminating the way as we floated through the caverns. The entire experience was invigorating and lived up to its promise. Four of us are in our late 50’s and had some trepidation at first, especially when we had to practice jumping backwards using the tubes. No worries! Mitch and Aria, our guides, kept the mood light and reassured us along the way, maintaining safety at every step. They made an amazing adventure even better. Kudos to them! Our advice is not to hesitate and make certain to book this tour!

Beautiful experience with family. Great pictures outside the caves. Shawnee was an amazing guide! She was funny and informative.

I had an unfortunate experience when I took my Mum, who was visiting from the UK for the first time, on a tour. Our guide seemed disinterested from the start, and his mood worsened when other guests arrived late. Despite the rules against phone usage, some disobeyed, causing the guide to cut our experience short and blame everyone. We were then told we could not leave until those that were taking photos had deleted them off their phones. It was unfair and unprofessional, especially considering the effort and expense we invested to be there. I wouldn't recommend it to others.

I was resigned to the fact I would not be able to see every Lord of the Rings location during my time in New Zealand-- for reasons of price, logistics, and the simple fact Mother Earth cannot serve as a backdrop for every fantastical environment imagined by man. But that is why this experience was so unexpected and wonderful. It is the closest you will come to exploring the world of Tolkien's dwarves. It is a cathedral of pure rock hidden from sight beneath a humble hill. Vaulted ceilings lit by thousands of glowing backsides: worms who are convinced they are stars. You abseil down into the caves and thus begins an incredible adventure that reminds grown men of what is was like to go to their first waterpark as a child. My particular tour was made especially memorable by the limited size of our group, it being the end of the season, and our hilarious guides, Mitch and George, who I am told do not often work together. That is a mistake. They kept us laughing throughout the tour, and George even serenaded us with a beautiful Gaelic? hymn. I was privileged to be led by multiple fantastic guides during my stay in New Zealand, but these two took the cake. Thank you both for an awesome tour!

The tour was quite good made better by an excellent tour guide. The boat part of the tour was a unique experience. It was pricey at $75 NZD though as I believe that they have experienced high demand with limited capacity. What really annoyed me and why I have marked them down is misleading pricing by one of their agents, Viator. I did some research and noticed that they had the lowest price. It is only when you go through the booking and about to pay that they disclose the price is USD. Yes, I could have stopped at that stage but could not be bothered starting the process with another agent but could not be bothered. Ended up costing $78NZD. The tour company should not be using such dodgy agents.

The Waitomo Glowworm Caves were mesmerizing. Gliding through the darkness with thousands of tiny lights above us felt like something out of a fairytale.

The formations were quite interesting in the caves. Probably one of the safest caves I have ever been in with regards to the quality of the steps we walked down to enter the cave. Our guide was informative. The boat ride was interesting to see the glowworms. All that being said if we wouldn't have done this I would have been fine. If you have never been to a cave I would highly recommend for the combined experience. Seeing the glowworms was nice but I don't think it was a show stopper for me.

Fabulous tour and well worth the money. Our guide (Wi ) was excellent , very knowledgeable and it was clear he was an experienced caver. He interacted in a way which interested people of all ages, he had a lovely sense of humour and was very accommodating to the range of fitness levels within the group. We had a great day and my friend from the UK was most impressed too. We will definitely recommend this tour to family , friends and overseas guests.

We did the Raukuri cave vs the official Glow Worm one and boy did we make the right decision! A few people on our tour did the official Glow Worm one with a boat and they all said you get 5 mins max, whereas this tour, though had fewer glow worms, lasted x3/x4 times longer. No only that, you then had the rest of the huge cave system to explore (1.5 hours), which brought with it multiple sights and lots of history! Our guide, a native Mauri and 5 generations down from the original people who found this system, his name was Wee/Oui not sure how you spell it, but he was brilliant. Not only should have have his own comedy show, but he had all the insight, was super passionate about the caves and really brought the place to life. 5 Stars!

This was an unbelievable experience. The glow worms were very cool to see, but more notably, we had a great group and excellent guides! I was a bit worried my mother would struggle but the guides did a great job helping her! The chauffeur they provided to the rafting sight was very comfy, and their entire staff was welcoming and made it a worthwhile trip!