Had a great time taking a flight recently out of Queenstown. Everything was excellent - our guide was informative and funny, the experience of riding in a helicopter and both seeing and landing on a glacier was amazing, and all the logistics around pickup and drop off to the city center were wonderful. A+

The staff were incredible from start to finish with pick up from Queenstown central and drop off afterwards. Our pilot Charlotte was friendly, informative and a great photographer - we really enjoyed our trip!

The trip was well organized they have a pick up and drop off service. The Pilot was great and stopped at the most spectacular spot and helped us to take family pictures. It was a great experience.

We booked last minute with The Helicopter Line from Mount Cook and they were very accommodating. On a morning when the weather was coming in they took us up early and gave us the most amazing and personal experience on Ben Ohau mountain range. Can only say wow to the experience and to the amazing staff.

What an incredible experience. Our timing is very nice as it is winter. "Must do" activity if you visit Mount Cook! Hats off to our pilot, Mr. Mike! 11/10 🤩🤩🤩

This was amazing. The first day was cancelled due to weather but were able to go the next morning. They were so helpful getting us on the next morning. Again photos cannot replicate the experience. Our guide was so informed and passionate about the area. Just 5 in our chopper so plenty of room and very safe pilots! Cannot recommend this enough

A helicopter trip between mountain peaks is a breathtaking experience that allows you to stop and appreciate the beauty of nature. In addition, the service is friendly, helpful and takes care of your safety and every detail to make the trip unforgettable. I must also mention that our pilot Jona was very professional and good-looking :-).

Very professional training about safety and security. Ground crew were friendly (Iris and ? so sorry) , Our pilot, Rich, from the UK gave clear instructions and viewing sites. Smooth flight and landings. The mountain top stop gave some great panoramic views. I recommend buying as long of a trip you can afford, you will definitely want the longer trip

We went on this activity yesterday and there were a number of reasons for the bad review but I’ll leave the most important one to the end. A few things to note: - they will separate groups for the helicopters even with singles there. If you’re worried about flying be aware of this. It also tainted the experience for me as this was the bit I was looking forward to. - it’s not a hike! We travelled 300m in an hour. Some advice would be not to be one of the first two groups up as half of our “hike” was waiting for the guide to clear the path. - don’t expect to learn anything bar the story of the old name of the glacier. - expect to wait around doing nothing for most of the activity The good things: - our guide was very nice and did give info on the glacier if asked specific questions. We felt safe with her and she let everyone stop for as many photos as they wanted. Now on to the reason for the bad review. When we got back to the helipad on the glacier we were waiting about 30 minutes to get to the front of the queue. As soon as we were at the top, another group who were late coming back arrived who had missed their slot by 15 minutes. It was only afterwards we found out that this group were employees who were out with senior guides. The lead of this group came over to our guide and pretty much said, get to the back of the line. He was rude and disrespectful to her infront of all our group. The group he had hadn’t even started getting changed so there was no need for them to go first while we were ready to board. We were all annoyed and also very annoyed at how this senior guide had spoken to our guide. Another male guide was sitting down and shouted across the 30+ people at a couple for doing a jump photo, the same type of photo another guide had taken off a person 5 minutes before. He made no effort to get up to speak to them in a civil manner. It’s so bad to see these senior guides acting like this in front of customers and also in front of their trainees. It gives the company a very negative image if this is what’s deemed appropriate by senior staff while around customers. But also how senior staff treat their colleagues. It is a very expensive activity and to feel uncomfortable and upset for your staff and also, for paying customers to be put to the back of a line for employees and shouted at is unprofessional.

Fantastic experience. I still can’t believe I saw a glacier from a helicopter! It was a beautiful day. Clouds were coming but we got full view of the glacier and had a great snow landing. Our pilot was very friendly. None can control the weather. We were extremely lucky that we got the ride on our scheduled time. The next day there was no helicopter ride because of the weather. I would recommend having an extra day in hand for any cancellation. I booked directly with them and paid after the ride. This was great as there’s no issue with refunds. They even charge you less if the snow landing is not doable. I can’t comment on pre-paid rides. The staff I communicated with on multiple occasions were all friendly and helpful. They were very responsive to my emails and when it was needed, they contacted me over email and phone to keep me informed.

This was a fantastic experience. From check in to finishing the heli hike all staff were exceptional. The flight was exhilarating and the hike well led by Drew. I cannot recommend this trip enough!!

What an amazing day. I did this activity with my 14 year old. We booked online the week before travelling to NZ. You need to at least 24 hours before hand to confirm your booking and check in time, partly because the weather can change so quickly. The instructions you get with your tickets on what to bring are pretty clear but can conflict with some of the info that you get when booking online. A couple of helpful hints. Firstly wear layers, a set of thermals are a good idea, and light pants. The team will provide you with waterproof coat, waterproof pants, beanie and gloves. Sunglasses are compulsory so don’t forget them. You will be provided with sunscreen which is also essential. You will need a water bottle - I took a 1.5L drink bottle which fit in the bag provided but I wouldn’t go any bigger because firstly it wont fit and secondly you wont need that much water. Take a snack - we had a couple of muesli bars. The team will provide you with a bag which you need to be able to fit your water, snacks, gloves and crampons in. On the morning of checking in we were greeted by friendly and professional staff who informed us that our trip could be potentially cancelled due to weather conditions. This is a risk you take when booking this type of experience but the priority is safety and you can’t argue with that. However despite the weather gathering over the west coast we checked in, completed the waivers and waited for further instructions. We were then taken through to complete a gear and safety briefing and then to collect our gear mentioned above. The team will help fit you with the right sizes. Once you get weighed and complete a safety briefing on the helicopter ride you are good to walk with your group the gentle ten minute walk to the heli-pads. Our group were taken up on two choppers. You are in the chopper for about 5-8 minutes and the views are spectacular. Whilst in the chopper you can take video and photos - I would recommend doing this on your phone although you should note some Samsung Galaxy’s are banned on helicopters. Once on the glacier you will have about 2 hours on the ice. Photos cannot do the experience justice. The guides are incredibly knowledgeable about everything from the glacier, to weather conditions and the Māori origin story of the glacier. You may get the opportunity to crawl through some blue ice although this is not guaranteed. You well then be picked up by the helicopter for your return flight. The chopper pilot was great with my son who was sat up next to him in the front - sorting his headset and seatbelt - while I was sat in the back. This experience was worth every single cent we spent on it and I would highly recommend it to anyone travelling on the west coast.

I will thank the whole crew of The Helicopter Line for their kindness and amazing experience! As specially the pilot Simon. 🤩

The service we received was excellent. Despite needing to make changes and having our heli-hike cancelled due to weather conditions, Wicko was incredible and rearranged flights to fit our family party of six onto a scenic flight within 30 minutes. Our pilot, Jay, was assured, informative, caring and professional. We were one of the few who were able to fly for 30 minutes, see both Franz Josef and Fox glaciers and land on the mountain. Our experience was brilliant and we rate this company highly.

The helicopter ride was really good, the pilot spotted some wild goats and brought us down for a closer view. After landing on top of the glacier we put on our crampons and headed along the track with the our guide (Alex). Alex was fantastic, he knew lots about the history of the glacier, had good story's and was good to chat with. The view were amazing it's a must do experience!!