The boat trip was good but the organisation was no existent and the pier we met at was desolate and deserted the only person who looked like they were working there didn’t want to speak to us would not recommend using tripadvisor ever to anyone disgusted

Purchase tickets online before arriving. We avoided a long line as a result. Allow enough time to see all exhibits. Many video/short films throughout exhibits which you will want to watch. Highly recommend.

Nope. Double nope. This was not a guided reserved tour. There were more than 50 people in our group. The tour guide could not take care of everyone. We got on the ship, met at a wall when we got off at the statue and she said meet back in an hour. No guided tour. Go on next boat - meet after get off - had 25 minutes on Ellis island- again no guides tour. We decided would take next boat to actually see it and would take a taxi to 911 memorial to catch up. We waited almost 2 hours for a boat to get off Ellis Island. Completely missed 911 Memorial - was dark and so cold. Pass on this and just do it yourself - would be so much cheaper.

The experience was fantastic! I’m elderly with a cane and the staff was over the top accommodating, polite, patient. Displays were informative, pictures opportunities many and things were clean. It was very busy but the ‘traffic’ moved steadily. Bravo!

The tour operator sent incorrect tickets . We could not enter and caused us to miss the rest of the tour pkg. very rude on the phone and said NO REFUND

Very sobering tribute. My granddaughter is 18. Not born when this happened. She was in complete awe and devastation. The outside gardens, reflecting pools and grounds are beautiful. Inside is a display of items and artifacts recovered. As well as phone messages from those trapped. We were in the memorial about 3 hours. So much to see. Well worth admission.

I went in early October and was shocked at how many people were there to visit. Fortunately, my wife had made a reservation for the day before, and we were able to avoid the very long line and go directly to will call to pick up our tickets. Being military my tickets were free so we got in right away. That was nice. Had I not been military, or not made a reservation the line was easily a 45 minute wait, and the cost is $20 per person. There are lots of displays all over in this a ton to see. I didn't go to all displays due to the sheer number of people in every area. It can get crowded quickly in the tight spaces. Some of the displays are shown at.

The 9/11 Museum is such a wonderful museum and an emotional one . There was a bit of a queue to get in but it was worth it. The displays are heart breaking and gives you an insight to the destruction on that day and all the people that lost their lives. Its a must when in New York

This was simply amazing, and heartbreaking! They did an amazing job with the museum all the work and dedication was simply outstanding! Very sobering and a lot of tears! Well worth every penny

Pretty moving 3xperience. Very immersive. Really hits you in the gut. I took my 20 yo daughters and they asked lots of questions. Always heard about it but seeing it all is different. Took over 2 hours to go through. The crushed fire engine got me. Just imagining those guys went in to help and never came out.

Wow! What a mess! We Were told to meet at Pier 36. There is nothing in that area but a busy street and large industrial buildings. An angry man kept yelling at our Lyft driver not to let us off because 36 was closed and we needed to go to 35. After driving around for some time, we finally got out and while we were at Pier 35, the walk was endless. One man with a tiny food stand and that was it. No one at Pier 35 except other bewildered guests. The slip for the cruise was at the other end of the Pier. More walking. No boat. It finally showed up 30 minutes late. The boat was so poorly moored that the gang plank would spontaneously bounce into the air while you were walking on it. No excuses. No apologies. Just a comment that sine the Pier change was temporary they didn't feel they needed to notify anyone. Getting back to the street to catch another Lyft, we had to walk through a crowd of people aggressively trying to get onto a riverboat! Nice cruise but a horrible experience with no consideration for paying customers.

A reminder of a world changing moment in history and the human impact should serve to remind us all of the fragility of the systems we create to "govern" us. Being something of a history nerd - especially the two 20th century world wars - the 911 Memorial Museum is a stark reminder of a moment in history which I can distinctly remember. As our guide said "almost everyone who was alive at the time of 9/11 can remember the exact moment when they learned of the attack." This is not something people of my generation learned about in class, but actually lived through the live news feeds, the fact that the evening of the 9/11 attack I was due to fly from Brussels to Newark, NJ and all flights in and out of NY airspace were cancelled. The tour was both shocking and at the same time uplifting. The resilience of people to find a way through the chaos, rescue personnel willing and eager to expose themselves to more danger to find and rescue their fellow human beings, the fact that the guide told the story on the very piece of ground where these events unfolded and spread across the world within moments, all made this one of the most memorable tours we've taken. Being British and as mentioned above a bit of a history nerd I'd like to borrow a couple of phrases from the WW1 and WW2 memorials around the world which are equally appropriate to 9/11. "Lest We Forget" and "We Will Remember Them". Keeping these tours going and reminding as many people as possible is important to the future of the world. Congratulations to all the team at the 9/11 Museum.

This tour is a must if you want to know about the world trade centre and what happened on 9/11. Our tour guide was Lee, he was compassionate, caring, asked us all the time if we were ok during the tour and very informative. He deserves a payrise

Do not buy tickets through trip advisor or viator as it’s a scam. We got to top of the rock ticketing and they told us there was no availability for the rest of the day and that we’d have to come back the following evening. Since we won’t be in nyc then we just wasted $200 for nothing.

The crowds were in their fault, the knowledge that they were selling something that was untenable, was. I’m not sure if they’re irresponsible for marketing this, or if I’m irresponsible for falling for it.