We had our best concert experience yet. Our son is in a wheelchair and we usually get forgotten and struggle at events. This event however, we were treated so beautifully by all the staff and we got through the gates easily and were supported to sit in a spot where our son could actually see. Such an amazing performance by Missy Higgins and I will be going to more events at this venue in the future. Thank you Sirromet for your customer service and care.

Tuscan terrace dining. Food terrible, cold and uncooked. Left hungry, will never return. Save your money, complete rip off

Extremely disappointed, the meals we ordered, never got it what we ordered nad they charge for meals that never got it and ordered

Disappointing 60th Birthday Experience at Sirromet! I had high hopes for my 60th birthday at Sirromet, but the experience was disappointing to say the least. We stayed at the Pavilion Villas for two nights (11/10 and 12/10) and despite my husband informing Jenny about the milestone (she was lovely), there was NO acknowledgment from any staff member over the course of our stay. Dinner at the Tuscan Terrace on 11/10 was poorly handled. The mains arrived before the starter, and although the starter was removed from the bill, it ruined the experience. Worse, my niece had arranged to pay for the meal as a birthday surprise, but the restaurant never informed us or acted on it. When I raised this with the receptionist (after my niece called to ask if I’d enjoyed her “surprise birthday present”) his indifference was shocking. We had a spaghetti dish each; the portions were small, and they had run out of basic items like chili flakes, even though only three tables were occupied in the entire restaurant. The following day, we requested a wine tour, but the (same) receptionist didn’t bother checking if we could be accommodated, simply stating we should have booked 24 hours in advance. On 12/10, we returned to the Tuscan Terrace (the only dinner option) and waited 15 minutes to be acknowledged and/or seated. Service was slightly better, but only after I mentioned the previous night’s debate and the waitress made the effort to ensure our starter came before our mains. Breakfast both mornings was also disorganized, with incorrect items arriving at our table and staff appearing uninterested. We were not greeted on entry or exit, although there was an elderly gentleman at the service door he acted like we were invisible when we departed! We requested a late checkout on Sunday but were only given an hour extra, which felt stingy given our arrival time on the Friday was 6pm. The customer service lacked warmth across the board, with not a single smile, or acknowledgment/greeting, from staff over two days. I have yet to be wished by any of your staff…well I would’ve accepted and expected at least a smile or a cordial greeting. But it appears this is not something any of your staff have been trained to do. Sirromet, you need to do a massive clean up; your beautiful surroundings will not suffice on their own for much longer, and this is a tip from someone who has been in hospitality for over three decades. You need to get rid of all your staff and recruit a new lot of customer orientated individuals, or re-train them on soft skills and the basics of customer service. Put people in charge who are role models and hold your staff in every outlet accountable. Our experience across all of Sirromet was the same…from your retail outlet, bar, restaurant, reception. It was unwelcoming, impersonal, unfriendly, disorganized….”couldn’t give a crap” appeared to be the name of the game! Sirromet, what does it take to get good service here? Do I need to arrive by helicopter or spend millions in your wine club? Would love to know before considering a revisit! And did I even mention the lack of attention to details spans even their website (see attached). Since when did the 11th of October 2024 become a TUESDAY? I should know….that was my disappointing birthday dining experience at Sirromet, which was a FRIDAY! Enough said!!!

Had an incredible experience at Sirromet’s wine tasting! Bojan provided outstanding service, offering a knowledgeable and engaging introduction to each wine. His passion and expertise truly enhanced the tasting, making it an unforgettable experience. Highly recommend Sirromet and Bojan for a top-notch wine journey! The scones are also really good in the cellar door cafe, also amazing service!

We went in September and did a wine tasting at the cellar door before lunch at the Tuscan Terrace. The service was fantastic. We tasted 6 different wines at the cellar door, they were all lovely. Lunch at the Tuscan Terrace was divine. I had the octopus, and my husband had the meatballs, delicious. Highly recommend. I am very much a white drinker and my husband a red drinker, there were a range of wines for each of us to enjoy.

Not far from Brisbane, the Sirromet Winery is a great way to pass time and enjoy a great selection of wines. Our guide Neil, proved a wealth of knowledge, and an easy chat, everything that I tasted was very nice, but the Signature Collection Merlot & Cabernets were exceptional, as was the Clyde Tawny .

Me and my friends had a great experience at Sirromet. We had lunch and sat outside to do some wine tasting. All the staff were really friendly. The assistant manager Robert was amazing, he went out of his way to ensure we had a good experience. Thank you Robert !

Bought a winery tour with tasting and 3 course dinner for two on red balloon. The winery tour itself was very interesting, tasting was fine too. Although the dinner was absolute shambles. We were waiting for our starters for over an hour (we ordered burrata-this is for reference as it does not require any cooking) so no excuse really, apart from the fact they just forgot the order, alright happens, we got complimentary glass of wine which was nice. My friend ordered a fish, I had a steak which I ordered to be cooked medium, unfortunately it came well done and instead of an apology I get "chef considers this to be medium, and if you want anything less cooked you'll have to order medium-rare", so I did, and of course it came medium-rare, which I didn't appreciate but didn't complain anymore as it was useless. Also have to say that both fish and steak were oversalted and almost uneadable, but then again for the same reasons I didn't complain. The dessert at least was good. We were both very dissapointed in the service that chef provided. It seems like he cannot take any healthy criticism and improve based on it. We will not be back, this experience wasn't worth the money.

Wow what an experience, locals trying to support local business. Unfriendly staff, cold coffee, stale scones, and to top it off mix up with order. Staff need training in people skills. Sorry. It won’t be back.

Very Dissatisfied Met friends for a morning coffee at the Cellar Door Cafe.The order was mixed up and coffee was cold and watery.Scones were stale and the service extremely poor.Won’t be back.

We attended the James Taylor concert on Sunday and paid a very large amount for tickets to the Garden Bar. We attended the James Taylor concert there a few years ago and had a great experience, however this time was very different. The last time we attended we had finger food first and then a large buffet. We sat out on the deck and watched the concert. Due to the weather we had to sit inside but if anyone tried to take a chair outside we were immediately stopped. When the food came, it was extremely disappointing and just finger food, they even served party pies and there was no hot food served either. We paid a great deal of money to sit inside and eat finger food. Very disappointed

A friend took me to breakfast for my birthday. We had been looking forward to it unfortunately the experience was less than satisfactory. Ordered Eggs Benedict. It was presented poorly and was lukewarm. We had to get up and ask for pepper and salt. The ciabatta bread was supposed to be toasted it wasn’t so once eggs soaked into it all we got was soggy bread. Yuck. Ordered coffee hot but again not hot enough. Sugar sachets were placed on the table but we then had to ask for spoons. One positive the staff were polite but inexperienced.

The facilities are OK, but have an institutional feel. There is a winery on site, but not a functioning vineyard - all the grapes are trucked in from a couple hundred kilometers to the west. We skipped the tour we scheduled as we didn't especially like the wines, and there is little to see on the property. The experience was further diminished by the lack of operational wi-fi anywhere on the property.

We had an enjoyable experience wine tasting here on a weekday in January. The views from the winery are pleasant and wines of a reasonable quality although none of the grapes were produced in the vicinity of the winery, but in other parts of Australia owned by the same company.