We were very happy to have Antoine as our guide around Noumea. He was a wealth of knowledge when it came to telling us about his home town! It was a perfect day in every way. We thoroughly recommend this excursion! Kathy & Andrew from Melbourne Vic

Chris was both friendly and knowledgeable and the vehicle was impeccably clean and had air conditioning We had a private experience on this occasion so had Chriss undivided attention

Can't review this as the booking company never told the bus company in time so the trip was cancelled and we are applying for a refund.

Our incoming flight was delayed a number of times and they communicated to say they were aware of the delay to reassure us they would be there to collect us at the new time. We left Noumea during difficult and dangerous political turmoil. Our driver safely navigated us through to the airport.

Veronica was very knowledgable, caring and great company. She was a very careful driver, and I was priviledged to be the only gust on the tour.

Took 1. 5 hours to go from Anse Vata to airport - because they picked up a passenger from a very random location - was worried check in would close. But pick up as exactly on time.

First of all, Our driver was 30 mins late - pick up time was scheduled for 740am, the bus didn’t arrive till after 8. No apology or reason given. As we are boarding the bus, the driver tells us in French he doesn’t have a car seat for our baby. I’ve replied saying I don’t speak French too well and if he could please speak English. His reply was “well that’s your problem”. He then carries on talking about the missing car seat, making it sound like i did something wrong (although I had mentioned upon booking that we had a baby with us). He finally lets us board, and drives to the airport. We arrived past 9am, with literally minutes to spare till bag drop closed and we almost missed our flight. Considering how expensive is this service, the attitude of the drivers and the delay were absolutely disgusting. Do yourselves a favour and spend a bit more money on a private transfer. We used private custom when around the island and their service is fantastic.

Purchase on Viator as I had difficulty on wifi at my hotel to directly book on their website. It kept glitching for two hours. So, looking thru TripAdvisor, it took me to viator for some reason, and I purchased a ticket. The ticket had no indication of pick-up time from the bus. I message the tour operator a day before my flight. But, I never got an email or reply from Viator. Then this morning I went to reception around 5:50am and he told me that the bus left at 5:20am. At 7:06am, I got an email reply from Arc en cien. They claim that they sent me an email. I was so irate because I had to book a private taxi for AUD$139. So, to sum it all. There was no email sent as I checked my primary inbox, spam/junk. Arc and Viator up your game because not all customers have a local sim and we rely on hotel. Please have a whatsapp for us to contact Arc en ciel Rep. This will save headaches for customers. This was my April fools day being sent an email a bit too late by Arc to say that they sent me confirmation by email. Well, it's too late for that mate. I never received any email on my inbox.

Disgraceful and appalling . TripAdvisor take the money 3 months out and the transfer does not show and am informed it shut months ago. Now stranded at airport as there are NO TAXIS, no cars to hire AND NO OTHER TRANSFERS . Absolute rubbish service.

This was a personalised tour taking us to places the hop on hop off bus and chu chu train do not go to including an elite pattisery we gained perspective of the area and learnt some of the history as well as having time to explore the markets. Highly recommend

We used this service twice - from the airport to Noumea and back again. Excellent service. They have a lounge at the airport with WiFi and aircon. They were easy to find on arrival. Would book again. Thank you

This is a fantastic service. We used Arc en Ciel to get us to our hotel and for a transfer from our hotel back to the airport. The drivers are very professional and the seats in the mini bus are comfortable. They have English and French speakers at the company, fantastic for me as my spoken French is not perfect.

Great service, on time collection & prompt. Had booked the service pick up and return to airport (from Hotel) excellent. Pricing was good also. vanessa

Our guide basically functioned as a driver. He did not interact well with us, and did not provide information on the city or the stops we were making. Without us asking questions we would not have learned anything. It would’ve been beneficial if he had a microphone so that he could talk while driving, I would not recommend this tour. I think the little train that ran a similar route would’ve been more informative.

Daniel our guide was great. Funny and very happy to share his family stories which gave us an inside understanding of Kanak life in NC. My teenage boys thought the tour would be boring however Daniel got us to a Boulangerie which satisfied them immensely. Would definitely recommend this tour to any visitor to Noumea. It's Noumea in a nutshell.