Your driver will hold your name sign waiting for you in the arrival hall.
Our flight was delayed (1.5hrs), but the service said they would check this so it wouldn't be a problem. I sent many messages about this (cannot call from international phone), they never responded. When we arrived, we spent a long time looking for driver, I even made a sign…
Driver was there waiting but he drove way too crazy for us, motion sick by the time I got to the hotel. We were booked on a tour with a different driver the next day and I had concerns but that driver was excellent!
Party of 6, flawless experience, large sign with our name on it. Driver was Chinese speaking but knew all details and performed perfect. Was a 8 person van, modern and great ac.