The customer service was fantastic. Staff were so friendly and accommodating. Our room was also very clean. The buffet breakfast had a range of selections to choose from.

I booked train tickets from Hanoi to SAPA with return on September 22/9 through SAPA Nomad. Due to yagi trains were cancelled. I was amazed with timely communication from SAPA nomad team and were highly responsive to my queries through out the phase. They managed to book private car adjusting the payment made for train travel with quick turnaround time. This enabled my travel plan not to disrupt and went as scheduled. Real Value proposition is their great service to clients.

I would like to thank Luong for arranging our day trip to Ha long bay she worked tirelessly to ensure that we were able to attend the one day cruise despite the weather due to the Typhoon in Hanoi we were still able to view the stunning scenery and visit the dark and light cave the staff on board the ship were fantastic and really attentive the food demonstration was good fun I would definitely recommend this tour and we hope we can do this again in the future

An excellent trip packed full of activities:::Dan and his staff did an excellent job ensuring everyone had a great time: food was terrific… Tiptop Island was crazy busy but other activities were very worthwhile…would definitely recommend

We had an overnight cruise and it was great fun. The staff - especially the cruise director, Dan, were very welcoming. The boat itself is quite old but the cabins and bathrooms are clean and comfortable. The food was excellent and our dinner was taken out on deck and it was beautiful! There were lots of activities from a cookery demonstration, early morning Tai Chi lesson and boat trips. The only thing to note is that Halong Bay is super busy - so many boats and so many tourists!

I booked the Limousine Van + Luxury Cruise option. The company contacted me by WhatsApp to confirm the pickup time at my hotel the day before. Picked up on time in a very comfortable minibus, which stopped off at three places to collect five of us and took us to the boat. I had a very pleasant day. Halong Bay is a must if you are in the area and JadeSails a great way to explore the bay. The trip included a rowing boat trip through some caves and an opportunity to kayak and swim. The lunch was delicious with plenty of choice. I did this trop solo but will be returning in the next few years with my wife and would be happy to take this tour again. Thanks to all the staff for making this a lovely day.

We booked a 6 day 5 night tour for Da Nang, Hoi An, and Cham Island with Local Tours Vietnam. Reservation was easy and communication with Huy during reservation was easy. Huy was very flexible. However, when we got to Da Nang airport, we couldn't find our driver at airport pickup. We contacted Huy but couldn't get a hold of him until about 1/2 hour later, then another driver from the company found us. Diệu our tour guide for Da Nang City Tour did a great job. Tour guides for Ba Na Hill and Cham Holy Santuary were good. Tour guide for Cham Island and provided lunch food were not good. Tour guide did not explain much in English. There were not many colorful fish at the snorkeling location. Overall, we had a great time and good experience and I would recommend this tour and Local Tours Vietnam but I would recommend that Huy be accessible and more responsive when customer encounter problems.

Diệu our tour guide was excellent. Great communication and accommodating. She spoke perfect English, explained things clearly and help took many good pictures. Will recommend this tour.

The cruise was amazing and we would highly recommend it. The food, the accommodations and the staff were fantastic. Dan, our tour guide was great! We enjoyed touring the caves and had a good time on the beach. Thank you to everyone who made our first cruise in Vietnam a wonderful experience.

We were just subjected to a 20-something guide with a viral infection for two days. Incredibly, he also cooked our food at the boat’s cooking demonstration—that he then sneezed all over! Truly. Wife and I both now have this a-hole’s infection. What a poorly run outfit. Never even crossed the fool’s mind to put a mask on. AVOID—you can do so much better.

If I could give this zero stars I would. I booked this tour last minute the night before and they contacted me letting me know the day of that even though I booked it , we might not be able to go due to room and car So we upgraded our room and the ride to a “limousine” and a higher star hotel. 7 am they pick us up and the “limousine” is TINY and cramped. Me and my boyfriend sit in the front cramped riding for 6 hours. With barley any space. When I say do NOT book this tour I mean it. They stuff you in a tiny VAN with no leg room and up charge you for it. If the tour is full do not give people the option to book just so you guys can upcharge them and have them ride UNCOMFORTABLY for 6 hours. Next we get to the hotel and we’re informed that the 3 of us will be staying in the same room.. with one bed and there’s an up charge if we want 2 rooms. So we pay the upcharge when we already paid for a upcharge to a “nicer” hotel. The hotel is nice but the food is bland. The first tour was okay.. it was cold and foggy so we could barley see anything. We get back to the hotel and the people we booked through inform us that there’s not a room at the hotel we’re staying at for tomorrow night and DOWNGRADE us to a tiny hotel room and ask us to pay again for an extra room when we PAID the upgrade price already for the hotel and limousine upgrade just so they can stick us in a tiny hotel and inform us that if we want to continue to eat breakfast, lunch and dinner that came with our package we booked we would have to walk to the old hotel we were staying at prior. The tours.. just so you know cat cat village is a place locals go to sell stuff and they are aggressive. It was so crowded and we were rushed from place To place. The next day we hiked the rice hills.. our tour guide ran into her village elders and asked them to come along to help us through the rice Fields just for them to ask us to buy things at the end of the tour. We felt like they had shaked us down and force us to buy stuff from them. They all work together to scam foreigners and make us feel bad. The rice field was a WASTE of time and money due to the weather we couldn’t see anything because of the fog and ruined our shoes .. at the end of the tour we discovered there was a route that we could of taken that wouldn’t have ruined our shoes and was safe but our tour guide mai took us the more dangerous and dirty way so that she and her elders could shake us down for over priced souvenirs . We decided not to even go on a hike the last day because we felt like we were scammed by our tour guide and didn’t feel comfortable. Long story short: this tour is a scam for more money and not worth even half what we paid. I wouldn’t let my worst enemy go through the head ache I’ve been through these three days. Book at your own risk but I would NEVER RECOMMEND TO ANYONE. The people of Sapa are not friendly and you are only a buck to them. The entire time I’ve been here I’ve felt uneasy and haven’t met one decent person. It’s a money grab scam and the people running this TripAdvisor is super unprofessional for allowing me to purchase just to force me to be up charged to a “higher” star hotel and ride when the hotel and ride are TERRIBLE. Before you decide to go to Sapa READ AND RESEARCH CAREFULLY. I speak the language and continuously felt harassed and scammed for more money. Take my advice if you’re going to go and just book a car and a hotel and explore yourself. These “tour guides “ take you to their villages and make you feel bad and forced to buy things from their people and judge and are rude to you if you don’t. This tour was literally hell.

I booked this trip from Hanoi to Sapa. Firstly they meant to come at 7am then they change to 6.30am with a very short notice so my husband and I can't eat our breakfast. The driver Hong 29B-148.94 came to the hotel to pick us up. We about to sit in the middle row but he said the seats are reserved? My husband on clutches so best for him to seat in the middle aisle. When ask the guest if they have reserved those seats, they said no. There aren't enough rooms for luggage so one if our luggage have to be between the seats. Unfortunately, when stop for break , the luggage needs to come out so we can get out. Instead of the driver carry it out, he left without helping us and because my husband on clutches the guest have to help us Instead. We never have this experience before in Vietnam so we feel shock at this behaviour. He's very rude and unhelpful . Not just us who feel that but the rest of the guests feel the same too.

The tour was brilliant, staff onboard are friendly. Food choices are wide and the hospitality is reasonable. I am very delighted for this trip, and our tour guide named “Viet” pay close attention to everyone ensuring safety throughout. This is a 12 hours from hotel to Halong Bay and back so we are highly dependent on them. Gentle reminder to future travellers: Remember to avoid buying the pearl accessories onboard the “Stella” I paid 50USD for a necklace and found them to be made of plastic and this was confirm by experts. I was kinda upset and felt cheated as everyone was kind onboard. This is the only negative comment I found upsetting.

I am leaving this review to express my extreme dissatisfaction with the service provided by Local Tours Vietnam. My travel agent booked a luxury Limousine bus transfer from Ha Giang to Hanoi through your agency, with the departure scheduled for 6:30 PM. Upon returning to Ha Giang at 3:20 PM after a four-day motorbike Loop, I immediately contacted the number provided on my booking confirmation to confirm the pickup time and location. To my dismay, I was informed by the representative that the bus had already departed. Despite my insistence that the scheduled departure time was 6:30 PM, the representative repeatedly insisted that the bus had left and accused me of being at fault. Furthermore, the representative claimed that attempts had been made to contact me to notify me of a change in departure time to 4:00 PM. However, I received no such communication. During the phonecall, i received a WhatsApp message informing me of the change of departure time (what a coincidence) Even if there had been a change, I contacted the office well before the revised departure time and was willing to proceed accordingly. Despite my willingness to cooperate, the representative refused to provide assistance, resorted to verbal abuse, and abruptly ended the call. Subsequent attempts by a local motorbike guide to communicate with the representative were also met with hostility and refusal to assist. As a result of Local Tours Vietnam's incompetence and appalling customer service, my travel companions and I were left stranded in Northern Vietnam, necessitating an additional expense of £50 to secure alternative transportation to ensure we do not miss our scheduled flight tomorrow. This experience has been incredibly distressing and has tarnished my perception of the company.

I like this place from customer care, food and beautiful scenery Everyone should come and experience it I love this ❤️❤️