Amazing experience. Pick up was organised & on time. Great hospitality at the venue, coffee & pastries before flight, followed by breakfast after. The pilot was experienced & amusing! All in all a bucket list activity.

An exceptional experience and a must see when visiting Marrakech. Picked up on time from our hotel by a friendly driver and other holiday makers, we arrived on site for a quick breakfast before being taken to the balloons. Such a majestic sight as they began their ascent. Our pilot Francois was charming and funny, putting everyone at ease. The snow capped mountains and sunrise were serene and the experience was so special. After a gentle landing and certificate of attendance, we had a delicious Berber breakfast before being dropped off at our hotel, ready to start the day. We can’t recommend highly enough!

The most amazing experience, from start to finish and totally recommend to anyone reading this review. We were texted via WhatsApp the night before for pick-up time and were picked up outside our riad. The driver was very friendly and looked after us the whole time we were there. We arrived at the camp in pitch dark with a warm lite fire and a cosy moroccan vibe. We ate delicious pastries and drank hot tea or coffee while sitting either under the cosy canopies or round the fire. There were also toilets if needed, and friendly dogs roaming around which we loved. We had to go on a short drive to set up the hot air ballons and WOW watching them go up was amazing, they have a big team of guys help set up and a big well done to them also. We climb into the basket and the pilot released lots of hot air which was really nice as it was very cold at that time of morning. We all had to get down low in the basket whilst it took up into the air only for a minute, and it felt incredible when we saw we were going up into the sky. Our pilot made me feel calm and safe. He was also very funny! You get a certificate at the end and even a selfie. We headed back to camp for more tea and breakfast. This was excellent value for money and the best service from the team of people who run it. Well done 👏 I now want to continue flying hot air ballons. If your visiting marrakech, this trip is a must.

Our hot air balloon ride with Marrakech By Air was an absolutely unforgettable experience! Watching the sunrise over the breathtaking Atlas Mountains was truly magical—a moment our family will cherish forever. The early hotel pick-up was well-organised, and we were greeted with food and refreshments before the flight, which was a thoughtful touch. After the flight, we enjoyed a delicious traditional breakfast that made the experience even more special. Our pilot was amazing—skilful, knowledgeable, and full of humour, making us feel safe and entertained throughout the journey. The entire operation was smooth, professional, and so well-run. If you’re in Marrakech, this is a must-do activity. We would 100% recommend booking this trip—it’s a one-of-a-kind experience you won’t want to miss!

What a fabulous morning watching the sun rise in a hot air balloon. The tour guide was friendly, funny and smiling the whole time. Would 💯 recommend

From the first contact with Hamid via WhatApp right up until the drop off back at the hotel, we were made to feel like loyalty and we were the only ones that mattered. I had planned to propose to my now fiancé, and the team, and crew involved in our private flight couldn’t have been more accommodating or done enough to make it the most memorable day of our lives. We were picked up promptly from our hotel just outside Marrakesch and welcomed at camp with morrocan tea, and then driven to the take off location where we watched our ballon being inflated. The team and crew were able to capture the moment on video and shared edited photos and videos with us afterwards. Our pilot Moshin was superb, he explained about the Atlas Mountains and answered our questions about balloon flying. This was also our first time in Marrakech and will not be our last, this is now our special place, thank you to all at Marrakech By Air for a truly unforgettable experience. We will forever be in debt to you all. If you are reading this and confused about all the different companies that offer balloon rides like I was, BOOK THIS COMPANY! THEY ARE THE VERY BEST IN MARRAKECH!

The most amazing experience. Early pick up from the hotel took to the site. Offered coffee, juice and croissants. Was a lot of waiting around then back in the transport for a short ride to the balloons. Got to watch them being inflated then we all got in and up we went. Wow. View's absolutely amazing. Got to see the sunrise and all the other balloons in the sky. The pilots were amazing. Making jokes which was nice and played some music, a nice touch. Then down and transport waiting to take us back to the tents for a traditional breakfast. From start to finish the whole experience was fantastic. I would definitely recommend this company.

Honestly, one of the best experiences of ever had. The organization of the trip was very good. You arrive at the camp to coffee, croissants and orange juice. The camp ist very cozy and clean. After that you’ll get to experience the the set up of the Ballons before you go up in the air. The view was amazing and our pilot Lina was THE BEST. Had music and board and endless opportunities to take pictures of the sunrise as the ballon rotates in the air, so everyone get’s the same experience. Thank you so much! We had an amazing time! :)

This was absolutely amazing! Our driver, crew and shout out to our pilot Lina. A fantastic experience and professionalism (and comedy) from our pilot put us all at ease. The views were spectacular and so well timed for sunrise. Couldn’t recommend more!

Magical morning. Absolute highlight of our trip to Marrakesh. 5.15 am pick up was well worth it to arrive in good time for sunrise over Atlas Mountains. Well organised, good comms from Hamid regarding pick up, fantastic pilot Sancho. Back at the Riad by 11 am to make the most of the afternoon.

We booked a hot air balloon ride for 5 people with hotel pickup at 6:00 AM to see the sunrise from the hot air balloon. The night before we were called that we would be picked up at 07:00 instead of 06:00. We were picked up at 6 in an almost new, flawless minibus. We went to another pickup point to pick up two other people. Here, since the two people did not come, all 5 of us in the minibus waited for almost 30 minutes, even though the reservation says that the driver waits only 5 minutes. Now the driver told us not to hurry because anyway we were flying on the second flight and not the first, although we had a reservation and had paid for 06.00. I arrived at the location, the balloons were in the air, the sun had risen. I changed the driver, who drove about 40 minutes through the desert following the balloon in which we were supposed to fly. He confused the balloons, we got lost, in the end we reached our balloon. We rose up to about 400 m, but it was a static flight of about 30-40 minutes because we floated in an area of ​​about 2000 square meters, so basically it wasn't flying, but floating. When descending, the pilot tried to put the nacelle on the trailer of the car that was going to transport it, but he didn't succeed and it kind of shook us. Very good Berber breakfast, welcoming hosts. When leaving for the hotel, although everyone else left with the cars they came with, we were taken in an all-terrain vehicle that was used in the desert to the place of ascent or descent from the balloon where the dust and sand from the desert enters. At one point, there was more sand and dust inside the car than outside. The experience of flying with a balloon is sensational, but unfortunately it was overshadowed by Marrakech by Air.

Well organised, wonderful experience. I only booked the night before, but the communication was great, pick up on time, great Berber breakfast, before and after the balloon flight. All the crew very professional, and the pilot was full kf wise cracks and fitting music. I still found time to enjoy the amazing views and serenity, and rate it as one of my all time favourite experiences

This was an amazing experience from start to finish. We called the driver the day before and he dropped us a pin for our pick up as you can’t drive to where we are staying. He was so friendly. We were greeted with coffee and pastries on arrival at the beautiful camp. Then off to the balloon . I have done a balloon ride before but this was 100% better. The sunrise was amazing with the Atlas Mountains behind. The pilot was brilliant , very fun with a smooth ride and landing . They took lots of photos and videos for us to remember the experience. Would highly recommend especially the sun rise trip .

Amazing experience from start to finish , highly recommend this company and felt safe and looked after Pick up and drop off was spot on and the actual ride itself was smooth and comfortable

I booked this trip well in advance but had to confirm the pick up time with the driver the day before the trip. This proved difficult as the driver did not speak any English. I finally got through to Hamid, who asked us to wait for the driver at a famous landmark near our Riad at 6am. The driver was 15 mins late and had two more pick ups to do. He then parked at the side of the road in the dark for another 20 minutes with no explanation, before dropping us for a makeshift grab what you can from a few pastries and unlabelled pots of coffee in the dark. We were surrounded by confused people watching all the balloons rise in the distance without us on board as the sun rose. Eventually our driver found us and gestured to get back into the vehicle where we were now to join the second flight of the day. The “spacious” balloon basket was already full of people when we finally got there, but they crammed us all in. It was such a squeeze that we couldn’t even squat for take off and landing as there was no room. The pilot was lovely and once in the air we enjoyed the experience and the music. It would have been nice to have the space to take more pictures of each other amid the stunning backdrop, but I guess we will just have to make do with our memories. We did not receive the flight certificate and the Berber breakfast was fun but not very tasty! While I absolutely recommend doing the balloon flight, I’d go with a different provider. Not Marrakech by Air!