Tours and Tickets

The Original Onsen Queenstown provided by Onsen Hot Pools Retreat & Day Spa

The Original Onsen Queenstown

The Original Onsen Queenstown
4.5
Book in advance
from $72.70 per adult (price varies by group size)
Free Cancellation up to 24 hours in advance
Travel safe during COVID-19
What you can expect during your visit
Paid stay-at-home policy for staff with symptoms
Regularly sanitised high-traffic areas
Guides required to regularly wash hands
What you can expect during your visit
Paid stay-at-home policy for staff with symptoms
Regularly sanitised high-traffic areas
Guides required to regularly wash hands
Hand sanitiser available to travellers and staff
About
Know before you go
  • Duration: 1h
  • Mobile tickets accepted
Cancellation policy
  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.
Know before you go
  • Duration: 1h
  • Mobile tickets accepted
Cancellation policy
  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.
What to expect
Our idyllic cedar-lined hot tubs have long been a highlight for Queenstown visitors and locals alike. A unique kiwi twist on a Japanese tradition, you will have exclusive use of one of our classic indoor cedar tubs for 60 minutes as you kick back, relax and enjoy your surrounds. Ideal for individuals or groups of up to 4 people, each pool is heated to approx. 38.5 degrees. With a retractable roof your experience can go from indoor to outdoor and back again at a touch of a button! You will also receive a complimentary drink and snacks to enjoy during your rejuvenating soak.
Need help booking?
Call the number below and use the product code: 196004P1
Call +1 855 275 5071
Important information
Inclusions
Choice of an alcoholic or non-alcoholic drink • Choice of New Zealand snacks • Use of towels
Exclusions
Swimming costumes (must bring your own)
Duration
1h
Departure details
160 Arthurs Point Road, Arthurs Point, Queenstown 9371, New Zealand We recommend you arrive 15min prior to your booking. Please note that we are set below the level of the road and there are a number of steps to reach us. We do have a track leading down, and while not steep is it is long.
Inclusions
Choice of an alcoholic or non-alcoholic drink • Choice of New Zealand snacks • Use of towels
Exclusions
Swimming costumes (must bring your own)
Departure details
160 Arthurs Point Road, Arthurs Point, Queenstown 9371, New Zealand We recommend you arrive 15min prior to your booking. Please note that we are set below the level of the road and there are a number of steps to reach us. We do have a track leading down, and while not steep is it is long.
Duration
1h
Return details
Returns to original departure point
Additional information
Not wheelchair accessible
Near public transportation
Not recommended for pregnant travellers
No heart problems or other serious medical conditions
Most travellers can participate
This tour/activity will have a maximum of 4 travellers
Popular mentions

4.5
277 reviews
Excellent
234
Very good
23
Average
10
Poor
7
Terrible
3

Gillian S
19 contributions
Breathtaking
Jun 2021 • Couples
Fabulous experience - a must do when in Queenstown. We were welcomed at reception then shown to our beautiful cedar tub - drinks and snacks were waiting, after we got changed into our swimwear. The shotover jet boat entertained us several times as we soaked snd took in the majestic sites.
Written 12 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Leanne F
1 contribution
Loved it 👌
Jun 2021 • Couples
Loved it, awesome place to relax and having your own private pool is great. A must to do if you are in Queenstown.
Written 12 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Annie T
1 contribution
Hot and cold
Jun 2021 • Friends
Lovely location and nice to have a bubbles to drink. However disappointed to not have a robe, and the small space for changing and showering with 7 unrelated customers in what felt like a 2 person space. No social distancing available in that situation. Also only one towel for wrapping after the spa and using after the shower and hostesses rushed through their robotic spiel (I didn’t need to know where men’s changes was) but still happy with the experience…
Written 11 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Pya Dozierha
1 contribution
Amazing views, lovely staff and great facility.
Jun 2021
It was a wonderful experience, very calm and relaxing. We've been planning to come here for ages but didn't have an opportunity.
Amazing views, lovely staff and great facility.
Cant wait to go back again.
Written 11 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

A Hassall
1 contribution
Perfect soak!
Jun 2021 • Friends
What an amazing and tranquil place to relax and enjoy a good soak! Tubs were the perfect temperature and easy to control. The complimentary drinks/food were fantastic as well. Staff very friendly, polite and welcoming. Excellent facility - we will be back!
Written 11 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Krista G
7 contributions
Quiet, magnificent serenity
Jun 2021
Magnificent experience that is highly recommended! The hot tub rooms are well-designed, comfortable, very quiet and incredibly clean. The water is the perfect temperature to relax and enjoy the hour. The people are nice and helpful. And the scenery is divine. It is just a wonderful, relaxing, beautiful experience from start to finish!
Written 9 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

KaBlueyKiwi
North Shore, New Zealand15 contributions
Great team, spotless facilities & world class views.
Jun 2021 • Family
A wonderful experience with spotless change rooms & a super welcoming team. Amazing views & facilities. Team went out of their way to assist a family member in getting straight to the entrance, this was much appreciated.
Written 9 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jane W
Auckland, New Zealand81 contributions
Relaxing time
Jun 2021 • Couples
Lovely relaxing hour spent at the Onsen hot pool with spectacular views and wine and chocolate mmmmm!
Written 9 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Bheng
Christchurch, New Zealand5 contributions
Superb experience.💯💯💯😍
Me and my friend had an awesome experience. The view was amasing 💯. Every corner of the place was intagramable and we’ll definitely come back. We’ll also recommend it to our family and friends. The overall experience was superb 💯😍.
Written 9 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

bruntwoodlodge
Cambridge, New Zealand1 contribution
Experience at Onsen hot pools
Jun 2021 • Friends
The pools were clean and good but very disappointed with the initial service.

We had to have argument in getting a shuttle to and fro from Onsen pools!
Some couples were offered but we were not!
Eventually they did!
They don't reply to thier telephone messages- very poor!

For $70 each it was expensive compared to what you get at Waikehe hot spring pools near Taupo ,De Brett etc
Written 8 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Showing results 1-10 of 276
About the operator

Don’t take it from us – here’s what people have to say about this operator.

By: Onsen Hot Pools Retreat & Day Spa
Piglethead
Piglethead
00
Relaxation with a Capital R
From the moment we walked in we were made to feel special. Both the Hot Tub & Massage/Facial were excellent. Highly
tere_ashby
tere_ashby
00
A MUST DO IN QUEENSTOWN
An exquisite backdrop overlooking the shotover river - Onsen is a 15min drive from Queenstown. With a choice of a s
Milzie
Milzie
00
Luxury and Pampering
Total luxury and pampering. Excellent location and the views from hot tub were amazing with shot over and autumn co
Diyalla
Diyalla
00
Very relaxing
Great experience , we opted for the outdoor pool highly recommend if you feel like relaxing and unwinding . The ser
BayofplentyKiwi
BayofplentyKiwi
00
Amazin views coupled with relaxation
Welcoming friendly staff Very clean Amazing views Relaxing background music Towels provided Shuttle service prompt
christyshaneb
christyshaneb
00
Recommnded
Very welcoming staff. Clean and tidy facility, pool temperature was just enough. It was awesome. It was my second
W1797ILjackied
W1797ILjackied
00
Better than a Spa
Every time we go away we will arrange to do some form of spa treatment. This place whilst not traditional is so go
Arz30
Arz30
00
This is a MUST do activity if in Queenstown
The most incredible massage we have ever had! We just adored the experience at Onsen. The service was amazing and
smg38
smg38
00
A special experience
It is pricey but very worth it- it was a great experience. The process was well explained and the pool was clean an
K8401CZcarolineb
K8401CZcarolineb
00
Don’t go at night!
I would not recommend this at night. You go for a soak and a view. Without the view it really is an expensive nothi
Auntylily2015
Auntylily2015
00
One Hour Hot Pool Experience
This was a fun experience with friends and the outlook over the Shotover River was great. The staff were friendly a
122LK122
122LK122
00
Amazing
Wonderful staff and friendly reception. Enjoyed the pool and the view was amazing. Very peaceful and relaxing! High
r0shnak0maln
r0shnak0maln
00
Amazing experience with exceptional staff
We had a wonderful experience! We went for Mother's day as we surprised our mom! As we walked in to our outdoor poo
townsvillemiss65
townsvillemiss65
00
ruined by entrance method
while it is exactly as the pictures show it to be, there are no pictures of the track you have to use to get there.
Megan M
Megan M
00
Amazing experience every time
This is our third visit to Onsen. We have thoroughly enjoyed every time. Each time we had the 45min serenity soak +
Frequently Asked Questions about The Original Onsen Queenstown

The Original Onsen Queenstown price starts from $74.32. Discover and book The Original Onsen Queenstown on Tripadvisor

The Original Onsen Queenstown cancellation policy: For a full refund, cancel at least 24 hours in advance of the start date of the experience. Discover and book The Original Onsen Queenstown on Tripadvisor

The Original Onsen Queenstown is hosted by Onsen Hot Pools Retreat & Day Spa. Read reviews, discover additonal experiences or contact Onsen Hot Pools Retreat & Day Spa on Tripadvisor. Discover and book The Original Onsen Queenstown on Tripadvisor

On average, this experience will take approximately 1h. Discover and book The Original Onsen Queenstown on Tripadvisor