Pick a different hop on hop off tour. The other buses looked far nicer. There were only signs at some of the stops for the bus and it was never on time!!
The staff were rude and unhelpful, and assumed that you speak their native language. (Unfortunately, I don't speak enough Italian!) As we had our luggage with us, they would not let us carry it upstairs, or have storage upstairs. The bus wasn't full, so I...More
Dear customer, thank you for your review, we apologize for the bad experience you had in Rome. Customer Care is really important to us and we use to train our staff quite often in order to offer our customers their best experience. Please do not...More
Don't know any other way to see a city quickly. Hard to understand the taped descriptions of the 9 highlights. Often the descriptions were after we had already passed by them. Didn't think the stops were "highlights".
We wanted to get this as a way to get around and see many sites at an affordable rate. That is the case generally for this tour. However, the crowds of people at the bus stops, many to get on the same bus, made it...More
Dear customer, thank you for your review, we apologize for the problems you had in Rome. As you can imagine Rome is more crowded during Christmas Holidays, we do our best to guarantee the best service we can offer but it is easy to have...More
This is a belated review as I've been trying to get a refund since early November, but as the Rome Hop on, Hop Off bus team, plus Isango! who we booked via in the UK have now refused, here's my belated review. On the morning...More