This was an amazing experience. The attractions are wonderful the history is informational and the adventure is non-stop. A must do when visiting Cancun area.

The park was clean and the staff was friendly, the pick up was a bit late but the ride wasn't that long The ziplines were great! The ATV was good but could be better Food was good, they made me something vegan when I asked

El día 9 de julio del presente año, fui con mi familia a este parque, lo cual fue la peor experiencia que he tenido en un parque en México. Un guía llamado “FREDDY”, en la trajinera llamada XAILING todo el trayecto no paro de decir vulgaridades, humillando a los clientes, haciendo bromas incitando la pornografía infantil. No puedo creer que el parque tenga este tipo de gente laborando, es increíble que suceda esto con menores de edad y ambiente familiar, no es una cantina de quinta, es un parque el cual es familiar y hay niños. Me contuve de no agredir al simio de Freddy para no causar pánico con los papas de mi esposa, pero definitivamente se tiene que hacer algo al respecto con este tipo de parques. Si eres una persona la cual le gusta que la humillen, este parque es para ti, si eres una persona la cual permita que sus hijos menores de edad escuchen bromas de pornografía infantil, este parque es para ti, de lo contrario no desperdicies tu dinero aquí y tu tiempo, no vale la pena. Esto no se va a quedar así, ya que promover la pornografía infantil con bromas es un delito. Cuida a tu familia y evita tener malos ratos en este tipo de parques. _________________________________________________________________________________________________ On July 9 of this year, I went with my family to this park, which was the worst experience I have had in a park in Mexico. A guide named Freddy, the entire trip, did not stop saying vulgarities, humiliating clients, making jokes inciting child pornography. I can't believe that the park has this type of people working, it is incredible that this happens with minors and a family atmosphere, it is not a cheap cantina, it is a park which is family-friendly and there are children. I refrained from attacking Freddy's ape so as not to cause panic with my wife's parents, but something needs to be done about this type of park. If you are a person who likes to be humiliated, this park is for you, if you are a person who allows your underage children to listen to child pornography jokes, this park is for you, otherwise don't waste your money here and your time, it's not worth it. This is not going to stay that way, since promoting child pornography with jokes is a crime. Take care of your family and avoid having bad times in these types of parks.

Don’t hesitate, it’s incredible. Stay for at least two nights and make sure to book a boat tour and eat at Nixtamal. Hotel MBH just north of town is a great option

We decided to take the catamaran to isla mujeres because it left very close to our resort. Once we were on the boat they said you couldn’t wear/ use sunscreen. They also didn’t offer bottled water. While on the boat they advised everyone against snorkelling. They said it was an 8KM snorkelling excursion. We were not told this upon booking. We thought it was a leisurely beginner snorkelling excursion. Since most people voted against going we didn’t go. We instead just swam at the beach by the island. Which you could do without taking this trip/ paying the price. It took about 30 minutes to dock the boat. My partner and I both go a sunburn during this time. As there was little to no shade on the boat. After docking we had 90 minutes at a buffet on the island. The food was pretty bad and most drinks were an up sell. There wasn’t much to do on the island, unless you wanted to rent a golf cart. Be careful as people on the island pretend to know you from your resort to try to sell you things. Would have been nice for the tour guide to warn us about this like this. Overall I’d say this isn’t a full day excursion. It’s much better just to take the ferry. The ferry is faster. They have clean washrooms, more comfortable seating, shade and it’s more economical. Also the ferry is less crowded.

Me and my husband had so much fun and loved it! The environment was beautiful. The music & the food was wonderful. We had a lovely night & would definitely come back. We recommend it!!

The trip was OK, it seemed like a big sales pitch the whole time. This was my 2nd time doing this tour. I toured with another company 7 years ago it was fun and I wanted to share with my family, but at every turn they wanted us to buy things from their preferred vendors or sale us something.

We had a blast! Our guide was so much fun from the start. The food tasting was perfect. The music superb. We laughed, danced, mingled and all in all I believe the logistics required to pull this off are worth the price. Highly recommended for all ages!

Staff was good but snorkeling was hurried and chaotic. The taxi ride was good and seeing the temple was great. Isla Mujeres is crowded and you are constantly hit with sales pitches. The buffet was not bad and the staff was friendly. The music is a bit to loud on the ship.

It was a good experience for a first timer. I have been on catamaran tours before and they were much more lively then this was. It came with a buffet lunch but the food was quite bland an mediocre. I was expecting more Mexican dishes. Also, the drinks were a bit weak but you cant expect much from an open bar. All in all, the crew was great and they had great hospitality.

Very nice tour guides, my partner and I had an amazing experience. I would definitely recommend this to family members.

Very well managed. Clear and concise in information. Able to adapt to English and Spanish clearly. Maintained professionalism

As a first time tourist of Cancun, this was definitely a great experience! The staff was beyond helpful and very friendly! It was really nice to just book and have the details taken care of by them. And the drinks were awesome!!!

Here are the negatives: van was 45 minutes late, van was small and cramped. We were seated at the back of the van and were generally uncomfortable. Our first stop was an art installation, which was cool, but completely unnecessary. It was just an Instagram photo op. Finally, lunch and dinner were included, but not good, and “dinner” was served at 2:30. The positives: the ruins at Tulum were beautiful and interesting. The Casa Tortuga cenotes were amazing. Your guide helped you through each cenote, there were lifeguards and paramedics on site. You can jump off a high platform into the two open cenotes, which my family loved. Both tour guides were wonderful and spoke English well and the coconut ice cream at Andrea’s was exceptional.

Our guide, Jenner, was awesome! I was travelling alone so he offered to take my pictures at the Tulum sign. All of them came out really nice! He was very patient with making sure we were fully ready to get back on the bus for the next adventure and offered to allow us to charge our phones. I love that we stopped at Playa Paraiso because although I stayed in Tulum, I wouldn't have visited on my own. My only critic is that there are nicer and closer Cenotes to Tulum we couldn't went. But since, you have to drive down to Tulum from Coba (where the Cenotes were) to go back up to Cancun, it all worked out. I met amazing people and I definitely had fun! The breakfast lunchbox was a nice added touch that is not often included in tours! The itinerary was well built, it definitely made me want to return to Laguna Kaan Loom in the future!