Well the driver Ron didn't even arrive for the scheduled pickup that was booked and confirmed by the hotel. After taking pity on us a driver from the same company asked if he could help and told us Ron was down the harbour sitting in his van. He tried to ring him but to no avail so this driver drove us to the hotel......straight past Ron sitting playing on his phone exactly where this driver told us he would be. Well done to our driver for his assistance and a huge thumbs down to Ron who missed out on the handsome tip we gave our driver.

didn't turn up wasted my $119.00 dollars don't use them had to hire a cab & pay more to go to our hotel very unhappy customer

We stayed at the Rarotonga Beach Resort and Lagoonarium. This place sure needs a makeover. The whole place is dated and it looks as though nothing has been done for years. The water did not flow out of the shower the entire time we were there and the water in the sink in the basin sprayed out over the basin. The wardrobe was half covered by another cupboard that they put the fridge in - very poor design. The place was dirty, one rag stayed in the foyer the entire time we were there. The gardens were unkempt. Mosquitoes nearly eat me alive - despite me using mosquitoe spray. Breakfast consisted of old fruit, mush, stale pastries and undrinkable juice(liquid) in large containers. Staff not interested in guests or listening to issues. Would never go there again.

Avarua Escape is just magic! Delightful hosts. Second visit from Australia in 7 months! There are two, one bedroom, fully equipped units, spacious and extremely clean. Wonderful, clean pool. Washing machine etc free to use. Situated about 500 metre easy walk to main township (shopping) or cafes or Tamarind Restaurant, Trader Jack's, Lazy Trout Cafe, Lucky Rooster cafe (breaky of lunch), central bus stop (every half hour). Close to everything - supermarket, pharmacy, ANZ bank, Western Union Bank, hire cars/scooters. Very safe. If you are a couple or solo this is the place to stay. Just the little touches .. bread, butter, assortment of little jams, coffee, milk on arrival in fridge. Plenty of spare towels. Hosts Jodie and Macca live on the property (with gorgeous cocker spaniel, Dixon). Nothing is ever too much trouble for these wonderful hosts who go out of their way to ensure you are enjoying your holiday/break. Won't stay anywhere else.

I booked my transfers to and from the airport with Cook Islands Tours and was fairly disappointed with the experience for what I paid (over $100 for 2 x return transfers). After landing in Rarotonga, there was about a 45-minute wait in the van prior to departure with no communication from staff around timings - and my hotel was only a 5-minute drive away from the airport (Edgewater). It doesn't seem fair to charge each person the same rate when there are quite variable hotel distances. Most notably, there were not enough seats in the van for the number of people who had booked a transfer and one man was asked to essentially sit on my lap and kindly proceeded to sit on the floor instead. The same seemed to occur for the van next to us so this was not a once-off occurrence - selling more seats than are available seems very unethical to me. The water and lei provided were nice but did not justify the price - by comparison the local bus charges $5pp from the airport to locations all around the island plus a $2 fee for luggage. My return transfer was less drama but the company did not seem to have a record of my booking so it's fortunate I called the day prior to confirm.

We don’t need transport back to airport on 25 Dec. can I please request a refund? We have arranged with the car hire company that we return the car just prior to our flight on 25 December

Lovely friendly people, unfortunately they did not appear to have my booking but were very prompt in organising for a van to come back and collect us.

I used this company for airport return transfers and for a point to point transfer to activities. They are very reliable, always on time or early. Highly recommend them.

Excellent service. On time, good driver, and good price. I will book them again if I need to. Rarotonga is paradise.

driver was courteous & helpful. gave us a nice cold drink while waiting for the rest of the passengers.

Our driver was very lovely. Shared all his knowledge about the island, history etc on route to our accomodation

Fantastic introduction to get an understanding of the history of the island. We got to ask heaps of questions and our guide had an extensive knowledge to answer everything - and a good sense of humour! Thoroughly enjoyed our time.

Booked for this tour as i love history. Waited outside Trader Jacks and no one came. Finally rung up to be told that as i was the only person on the tour, they had cancelled it. Would have been nice to get an email or call to advise of this!

I booked this tour without much thought as I thought it would be great to walk about and learn about Raro from someone first hand. This tour was the best surprise ever, Papa Ng is the village elder most of us '90s have heard about but never had. He has the presence and knowledge of a sensei with the kindness of a grandmother. The rich history of Avarua and how it came to be was explained with such ease. We were told about the modernisation of the buildings and their significance. One of my favourite parts was the personal stories Papa shared with us. He is learning about traditional medical using the flora and fauna of raro, which I hope will be passed onto the younger generations. One of my highlights was the chanting at the Marae, I may not understand the language but the energy and mana that was entrenched in that chant still sits with me today. I would highly recommend this and the crew is so lovely they had prepared light refreshments (tropical fruit) for us. <3

This was a fabulous evening of great food and good company. We booked this tour at our accommodation. We were picked up by bus by Ben who was a terrific host. It was absolutely pouring rain but our group of about 15 people were still treated to wonderful food. Entree, main course and dessert were at three different locations but mainly in the north west area of the island. Drinks were also provided. Each course took place in the homes of local people. Lots of fun. This was one of the highlights of our stay in the Cook Islands.