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AirAsia - AirAsia Berhad (Malaysia)


2,540 reviews
Headquarters: KLIA Sepang Selangor Darul Ehsan, Sepang 64000 Malaysia 011 62 21 29270999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,540 Reviews from our TripAdvisor Community

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2,540 reviews from our community

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Showing 2,026: English reviews
Level 3 Contributor
8 reviews
2 helpful votes
Reviewed yesterday
NEW

There go our long planned holiday to Taiwan! We booked this Air Asia flight in November, 2017 and really can't wait to get on the plane since then. Our group of 9 made up of 2 kids flying for the first time, 2 members flying for 2nd time and 8 of us first time flying to Taiwan. It was a...

Date of travel: November 2018
More 
North Asia Economy Kuala Lumpur - Taipei

Helpful?
Thank EllenFooKL
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW

The seats were too jam packed, had no room to even breathe. Me being the type who gets kinda claustrophobic, I was slightly panicking when it took flight. There was so little air, and just too many passengers that area. I don't think I'm taking AirAsia anymore

Date of travel: September 2018
Southeast Asia Economy Singapore - Kuala Lumpur
Helpful?
Thank KunalK737
Kuala Lumpur, Malaysia
Level 6 Contributor
451 reviews
464 helpful votes
Reviewed yesterday
NEW

On flight AK9745 from Tawau to Kuala Lumpur 9 December 2018, Flight departed on time. Cabin crew were friendly with great customer service. Pre booked chicken rice and nasi lemak tasted good and steaming hot. Overall another smooth check in, boarding and flight with Air Asia !!!

Date of travel: December 2018
Domestic Economy Tawau Division - Kuala Lumpur
Helpful?
Thank WorldGlutton
Level 5 Contributor
65 reviews
5 helpful votes
Reviewed 2 days ago
NEW

My overall experiences with AirAsia is consider average. The food in flight is quite nice to be fair. However, my overall experiences such as their punctuality, hassle, pre/after-sales service and etc is not so good. However, you get what you paid for.

Date of travel: January 2018
Domestic Economy Kuala Lumpur - Kuching
Helpful?
Thank soonsinmy
Taguig City, Philippines
Level 6 Contributor
1,096 reviews
399 helpful votes
Reviewed 3 days ago
NEW
via mobile

In this award winning low cost airline , you get what you asked for. No frills , cheap fare , but low in value as well . Cramped seats , even my seatbelt was a little tight for a big guy like me. No inflight entertainment. No inflight meals. But it’s like a canteen, you pay for food and drinks....

Date of travel: December 2018
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Asia Economy Kuala Lumpur - Male

Helpful?
Thank doctorfoxtrot
Kuala Lumpur, Malaysia
Level 6 Contributor
144 reviews
55 helpful votes
Reviewed 3 days ago
NEW

The flight departed on time. The cabin in superb condition. The four crew were friendly with great customer service. Pre-booked the Roast Chicken with Pesto sauce which was way too salty, not good at all. Also received a complementary meal of Fried Rice as I booked a hot seat with 20kg baggage. Paid extra for the exit seat with spacious...

Date of travel: October 2018
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Domestic Economy Sandakan - Kuala Lumpur

Helpful?
Thank Alan_Bligh
Perth, Australia
Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW

I understand that Airasia is a low cost company but comparing to other low costs it is just awful. They do not provide any food or snack or entertainment but that is not so critical, the problem is their airport staff. They are just awful, not competent,rude and behave as if they are at least gods. We will never fly...

Date of travel: November 2018
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International Economy Perth - Kuala Lumpur

Helpful?
Thank Tomchenko
Level 5 Contributor
45 reviews
5 helpful votes
Reviewed 3 days ago
NEW
via mobile

I went from sri lanka to kuala lumpur. The flight was late one hour from fri lanka. I asked from sri lankan airport that i hv to get next flight from KL and will it be a problem. They said @ KL airasia trasfer me to next flight so dont worry. Anyway i missed to get the next flight from...

Date of travel: November 2018
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Southeast Asia Economy Colombo - Kuala Lumpur

Helpful?
Thank darshanaBR
Macau, China
Level 5 Contributor
83 reviews
34 helpful votes
Reviewed 5 days ago
NEW
via mobile

AirAsia provides an excellent service but for the fact it is frequently late at night when small delays of every trip flown during the day pile up. I am not sure how to fix it other than to add a cushion of a few minutes to every scheduled stop. Otherwise I like this airline.

Date of travel: November 2018
Southeast Asia Economy Macau - Kuala Lumpur
Helpful?
Thank Robert B
Dhaka City, Bangladesh
Level 6 Contributor
91 reviews
25 helpful votes
Reviewed 1 week ago

I'm a frequent flyer of AirAsia and the flights are always pleasant. This time I flew from Dhaka and the ground staff were exceptionally professional. I had a smooth check-in, boarding and an overall smooth flight. The seats were a bit uncomfortable due to the lack of legroom but I can overlook that since it is a budget airline.

Date of travel: December 2018
Southeast Asia Economy Dhaka City - Kuala Lumpur
Helpful?
1 Thank Angelo H
See travel tips for airlines
“Always check in early for Air Asia flights so you are free from unnecessary hassle.”
EllenFooKL, 11 Dec 2018 | Read review
“Always get seats with extra legroom, even if you have to pay for them!”
angeloh140, 5 Dec 2018 | Read review
“Always get hotseats”
ericwithmarriott, 26 Nov 2018 | Read review
“Pay Extra, hassles-free”
Gin8_8Lim, 26 Nov 2018 | Read review
“Never Book this Airline if you need to have a happy holiday”
ruvisen, 21 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About AirAsia - AirAsia Berhad (Malaysia)
Malaysian low-cost carrier AirAsia (AK) operates non-stop flights to more than 75 airports across Malaysia, as well as cities throughout Asia. Its primary hub is located at Kuala Lumpur International Airport (KUL). Secondary hubs can be found at Kota Kinabalu International Airport (BKI), Penang International Airport (PEN), Kuching International Airport (KIA) and Senai International Airport (JHB). Its aircraft feature just Economy Class cabins. AK has a number of affiliate and subsidiary airlines, including AirAsia India, AirAsiaX, AirAsia Zest, Indonesia AirAsia, Philippines AirAsia and Thai AirAsia.
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