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AirAsia - AirAsia Berhad (Malaysia)


2,431 reviews
Headquarters: KLIA Sepang Selangor Darul Ehsan, Sepang 64000 Malaysia 011 62 21 29270999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,431 Reviews from our TripAdvisor Community

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2,431 reviews from our community

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Showing 1,936: English reviews
Brisbane, Australia
Level 5 Contributor
62 reviews
15 helpful votes
Reviewed yesterday
NEW
via mobile

Fist time flyer with Air Asia & it was good! I flew from Gold Coast, Australia to Auckland, New Zealand. I paid a little extra in my ticket so I could have extra luggage & a meal but there was no in house movies so made sure to upload movies through my Netflix to watch on my mobile phone.

Trans-Tasman Economy Coolangatta - Auckland
Helpful?
Thank JazminJade
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed yesterday
NEW

The cabin crew are courteous, some even entertaining. The food is good and relatively more affordable. It was a bit cramped but still comfortable.

Southeast Asia Economy Manila - Kuala Lumpur
Helpful?
Thank theeclecticmiss
Singapore
Level 6 Contributor
379 reviews
245 helpful votes
Reviewed yesterday
NEW

Short flight from SIN to KCH, midday flight on a Sunday. Flight was more than 50% empty, so obviously the overall experience was better. Boarding was on time and efficient, and crew were reasonably pleasant. For this short flight, I had paid for the first row of seats, and so legroom was aplenty. The A320 had obviously seen quite a...

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Southeast Asia Economy Singapore - Kuching

Helpful?
Thank mostlyharmless
Makassar, Indonesia
Level 5 Contributor
81 reviews
23 helpful votes
Reviewed yesterday
NEW

Virtually my only complaint with AirAsia is that it doesn't seem possible to book connecting flights between the different companies that make up AirAsia ie AirAsia Berhad, AirAsia Indonesia, AirAsia Thailand etc. I wanted to travel from Makassar Indonesia to Hong Kong which involves AA Berhad & AA Indonesia..The connection time in KL for flights is quite close and because...

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Asia Economy Makassar - Hong Kong

Helpful?
Thank gergmu
Melbourne, Australia
Level 3 Contributor
22 reviews
1 helpful vote
Reviewed yesterday
NEW

The cheapest way to fly to Kuala Lumpur with cabin bag (7kg max) only. Onboard meal was an extra MYR15. Cheaper if pre booked online. The flight was pleasant and on time. The arrival gate to the main terminal was a long walk but manageable.

Southeast Asia Economy Hong Kong - Kuala Lumpur
Helpful?
Thank TSLeong
Gold Coast Hinterland, Australia
Level 4 Contributor
28 reviews
1 helpful vote
Reviewed yesterday
NEW

Checkin was terrible. Jaw dropped as the staff individually scaled with home scales carry on bags at boarding pass, it was pathetic but entertaining as travellers went spazzy at the airline staff. Big airport; thought we was walking home, took 18min to get to plane. The plane was ancient, seats old and plastic with metal arm rests. When it took...

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International Economy Kuala Lumpur - Coolangatta

Helpful?
Thank bukitlist7
Level 3 Contributor
24 reviews
7 helpful votes
Reviewed 2 days ago
NEW

Having flew Air Asia on many occasions. This was one of the best of the lot. Especially the return flight from Hong Kong. Check in was a breeze and was greeted with a smile. Boarding was orderly and done efficiently. No delays at all. A shout out to the cabin crew especially to the air steward (did not ask for...

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Asia Economy Kuala Lumpur - Hong Kong

Helpful?
Thank tmlie
Ghaziabad, India
Level 5 Contributor
32 reviews
10 helpful votes
Reviewed 2 days ago
NEW
via mobile

Air Asia is a budget airlines so narrow space between seat and baggage rule is just 7kgs hand baggage allowed. On return from Kuala Lumpur to New Delhi Airlines staff even weighed our hand baggage. So sad. You are allowed checking Baggage on paid basis. Food is provided on paid basis. Airlines have male and females air hostesses. They are...

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Southeast Asia Economy New Delhi - Singapore

Helpful?
Thank vashish_3
London, United Kingdom
Level 4 Contributor
43 reviews
15 helpful votes
Reviewed 2 days ago
NEW
via mobile

A no frill airline. Crew were friendly enough. Clean plane. Very good ticket price. Boarding was quick and take off and landing were on time

Domestic Economy Kota Kinabalu - Kuala Lumpur
Helpful?
Thank Chan C
Brisbane, Australia
Level 5 Contributor
50 reviews
19 helpful votes
Reviewed 2 days ago
NEW

Our flights started with being delayed followed by being cancelled, both flights there and back, when we were given the new flights the seats that we had chosen and paid for had not been allocated to us again for both flights, after many emails (they're not keen on speaking with you) I have yet to recieve my money back. The...

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International Economy Brisbane - Kuala Lumpur

Helpful?
Thank Looy2u
See travel tips for airlines
“Check your face before leaving toilet..you might have paper stuck on it ha ha!”
gergmu, 15 Oct 2018 | Read review
“Would not recommend for flights longer than 3 hours.”
bukitlist7, 15 Oct 2018 | Read review
“Pre book your meals. Massive savings. Duty free items are cheaper than in the airports.”
tmlie, 14 Oct 2018 | Read review
“If you can be flexible there are good deals.”
colinbN4352XI, 12 Oct 2018 | Read review
“choose another airline”
K979GRpauld, 12 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About AirAsia - AirAsia Berhad (Malaysia)
Malaysian low-cost carrier AirAsia (AK) operates non-stop flights to more than 75 airports across Malaysia, as well as cities throughout Asia. Its primary hub is located at Kuala Lumpur International Airport (KUL). Secondary hubs can be found at Kota Kinabalu International Airport (BKI), Penang International Airport (PEN), Kuching International Airport (KIA) and Senai International Airport (JHB). Its aircraft feature just Economy Class cabins. AK has a number of affiliate and subsidiary airlines, including AirAsia India, AirAsiaX, AirAsia Zest, Indonesia AirAsia, Philippines AirAsia and Thai AirAsia.
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