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Frontier Airlines


7,821 reviews
Headquarters: 4545 Airport Way, Denver, CO 80239 (801) 401-9000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,821 Reviews from our TripAdvisor Community

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7,821 reviews from our community

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Showing 7,722: English reviews
Chardon, Ohio
Level 3 Contributor
11 reviews
14 helpful votes
Reviewed yesterday
NEW

Frontier was fine. The flight was on time no problems going or coming home. We like Frontier because it is the only airline that has a straight threw flight to Mexico. You get in early so you don't waste a day with late arrival time. And leave early enough so you get home in afternoon.

Mexico Economy Cleveland - Cancun
Helpful?
Thank diana b
Coarsegold, California
Level 5 Contributor
73 reviews
19 helpful votes
Reviewed yesterday
NEW
via mobile

Flying out of Fresno to North Carolina with my two young granddaughters. The fight was 3 hours delayed. Missed connecting flight. The Frontier Airport staff were rude. They wouldn't try getting us on another airline, wouldn't give me a refund. Had to wait for 24 hrs to get the next connecting flight and they wouldn't provide a hotel. Had hotel...

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Domestic Economy Fresno - Raleigh

Helpful?
1 Thank Deborah L
Austin, Texas
1 review
1 helpful vote
Reviewed 2 days ago
NEW

DO NOT FLY THIS AIRLINE! This is the worst airline ever! The seats are as hard as rock. Bring your own cushions because the seats don't have any. Also, be ready to be robbed blind with these guys. They will cancel your flight if they don't think they will make enough profit with the passengers they have for the flight....

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Domestic Economy Austin - San Jose

Helpful?
1 Thank frontiersucks
Evans, Colorado
Level 3 Contributor
13 reviews
14 helpful votes
Reviewed 2 days ago
NEW

I decided to book an overnight flight so that we didn't have to take an extra day of vacation. This was a direct flight ... what could go wrong? Well, to start, we had a 45 minute delay due to some sort of security check that happens after midnight - o.k., fine. We arrived in Orlando nearly on time where...

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Domestic Economy Denver - Orlando

Helpful?
1 Thank Lajames59
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

I understand traveling and flight delays however customer service is a BIG deal in any situation of this kind. The gate agents directed all inquiries to corporate...needles to say there was no agent available to speak with after holding for 2 hours. They did give us $15 food credit to use in the airport however 30 mins after handing them...

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Domestic Economy Austin - New Orleans

Helpful?
1 Thank Lakeisa W
St. Louis
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed 2 days ago
NEW

I have traveled with Frontier several times. The baggage fees are extremely high. I was thinking about flying Southwest next year for vacation.

Domestic Economy Saint Louis - Orlando
Helpful?
1 Thank Jeffrey J
1 review
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Do not, and I repeat, DO NOT fly Frontier!! I had a flight from Denver, CO to San Francisco, CA before heading to Thailand. My flight to San Francisco was delayed BECAUSE OF LACK OF CABIN CREW which they had to FLY IN from another state. Because of this, I MISSED MY FLIGHT to Thailand and had to purchase another...

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Domestic Economy Denver - San Francisco

Helpful?
1 Thank Bea P
Denver, Colorado
Level 6 Contributor
99 reviews
62 helpful votes
Reviewed 2 days ago
NEW

My daughter waited in the bag check line for 1.5 hours at 4:30 AM for a 6:20 flight from Denver to Knoxville on Sunday August 11, only to be bumped from the flight because she did reach the front of the line within the 45 minute window of takeoff. Frontier would not book her on another flight. She waited 2.5...

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Domestic Economy Denver - Knoxville

Helpful?
1 Thank susan_0002
1 review
Reviewed 2 days ago
NEW
via mobile

First time flying with this airline and it will be our last. Our flight had a few delays-first was 30 minutes because the arriving flight was delayed then another 30 minutes because they wouldn’t allow a customer to fly with his medically supplied breathing machine (he flew to CHS from TTN via Frontier and now they are denying him). Once...

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Domestic Economy Charleston - Trenton

Helpful?
Thank MICHELE P
2 reviews
Reviewed 2 days ago
NEW

After personally booking my flight for three travelers and only agreeing to pay for a checked bag, my daughter decided she wanted to go on the flight and booked an upgraded seat and used the "perks" package which is a bundle package of upgrades. She booked row 1 and we were in row 4. I was unaware of that bundle...

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Domestic Economy Austin - Orange

Helpful?
Thank 142deano
See travel tips for airlines
“If you want a seat you may have to pay a little more but it is worth it.”
dianabM5776GY, 15 Aug 2018 | Read review
“avoid this airlines!”
142deano, 14 Aug 2018 | Read review
“For a few boxes more, get a recognized airline with a serious website and normal schedules”
thierryf542, 13 Aug 2018 | Read review
“Go to Southwest”
mikezawislak, 13 Aug 2018 | Read review
“Not much of a discount airline after I had to pay for carry on and checked baggage.”
dpa61, 13 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Frontier Airlines
Frontier Airlines (F9) is a Denver-based low-cost carrier. The carrier flies to about 65 destinations in the United States, Costa Rica, the Dominican Republic, Jamaica and Mexico. Its fleet of planes each feature a single Economy Class cabin. However, passengers can upgrade to Select Seating, which is located toward the front of the plane, or Stretch Seating, which features more legroom. Frontier's hub is based at Denver International Airport (DEN). An additional eight airports have been designated as focus cities. The airline has a codeshare agreement with Great Lakes Airlines.

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