Frontier Airlines
Overview
2.025,643 reviews
Legroom
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In-flight entertainment (WiFi, TV, films)
Onboard Experience
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About Frontier Airlines
Headquarters: 4545 Airport Way, Denver, CO 80239
Airline Summary
Frontier Airlines (F9) is a Denver-based ultra low-cost-carrier. Frontier Airlines states: "We currently serve more than 100 cities in the United States, Mexico, Canada, Puerto Rico and the Dominican Republic. We are the proud recipient of the Federal Aviation Administration’s 2015 Diamond Award for maintenance excellence, and we were recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiency. We believe travel should be for everyone and we are committed to delivering ‘Low Fares Done Right’. This is more than a tagline. It’s our driving philosophy."
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Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Popular mentions
Houston - Dallas
Domestic
Had a meeting in Houston today and this morning we had bad weather in Dallas i understood that the flight was little bit divert to avoid the storm, and finally we landed 30 later in IAH, in the afternoon my flight was schedule for departure 4.20pm. closing doors 4.00pm, before arriving to the airport i checked on their app, and the terminal was A, when i arrived to the terminal i checked on the screens and was changed to D9, OMG... it was already 3pm i had to run... my mistake was not to get through security at terminal A and decide to go from outside, OMG when i arrived to terminal D it was packed (its international departures so u can imagine how crowed it was) any way... the screens said 25 mins.. more than enough.... enough???? it took me 40 mins to get of there..... and for my bad luck not all the screens were working.... only 2 sides.... plus my departure gate was D9, but to get theres i had to go back to terminal C and from theres walk to get to D9 o was desperate..... no update from frontier on their app... i had to run like no one does... this is the first time i had to do that.... for to get to the counter and they said.. its delayed 1 hour !! OMG..1 hours and why u cant update your boarding passes, the App... no email or msg until 4pm ?? that was awful but this doesnt ends here... when we landed in DFW.... they took us close to terminal D but we had to take the bus.... and the bus...... got me to D1 and my exit gate bag claim was D15... i had to run again to catch my ride... its ridiculus.... for sure its a low cost carrier, but let me tell you somthing.... its far from been a good low cost airline.... for sure... ill try to avoid it in the future!…
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Minneapolis - Austin
Domestic
As bad as Spirit airlines but double the cost. Seats aren't included i ticket prices. Tiny very uncomfortable seats, im 5'9 and 170lbs so im an average dude and had no flipping leg room at all. Had a 4 hour layover in Denver, when I got there the plane was already there, but they didn't bother boarding us until about 20 min AFTER boarding time and then on top of that, they never checked out the plane so we had a 2 hour delay while they fixed the door. Then another cramped hot flight on very uncomfortable seats. I will drive before I ever fly Frontier again.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Chicago - Houston
Domestic
If I could give a -100 I would, the staff wasn't helpful. The guy at the kiosk instead of helping suggested I go to the counter and pay 25 dollars for them to check me in instead of helping with a simple issue I was having on my phone trying to check in. Never even bothered to look or help. Every other airline is 50lbd for check bags, this airline is 40lbs. I was told my bag was 10lbs heavy in which it was only 7lbs and was charged an additional 65dollars. The woman at the counter said to remove 10lbs out of my luggage and when asked what am I suppose to do with it she pointed to a trash can and said "there goes a trash can" I would rather walk before I fly frontier again.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
New Orleans - Philadelphia
Domestic
I travel a lot for work. I've flown most domestic airlines. I booked Frontier because it was a convenient time for my travel plans and offered one of few direct flights from New Orleans to Philadelphia. The flight was delayed from 8pm to midnight...not the best situation, but manageable. I arrived at the airport an hour and a half early. I do not check luggage. Frontier's ticketing team did not inform TSA that they had a delayed flight so I was one of a dozen people at the airport on time for my flight, but they could not let us into the terminal. I talked to the TSA supervisor who confirmed this. The MSY Frontier supervisor was dismissive. It has been over a week of emails. Frontier's customer service has ignored my requests to speak to a supervisor. They will not reimburse the direct incidentals. If you fly Frontier and there is a complication, this is the experience you will most likely receive.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Denver - Sacramento
Domestic
My personal item was measured against website guidelines. I knew my small softside duffle would fit. They made me get out of line and pay at the gate. I told them it. Gate agent said I have to charge you now to get on the plane, but you can request a refund. I got on the plane, put it under the seat, and took a picture to prove it fit (with room to spare)Tried to submit a refund request online---No submit button. Tried to call, but no option for me, so had to settle for text chat. Got the runaround. CS told me to call the airport. They stuck to their policy of not refunding bags, even though I did what the gate agent told me to do. They offered a one time (limited time) voucher for less than what I paid. I will never fly with Frontier again. Left a complaint with Frontier, BBB. Not BBB accredited! Also, no Google Frontier Profile, so cannot leave a google review.…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Showing results 1-5 of 25,182
Chris B wrote a tip Yesterday
"Pay more for Delta or United. Much better flights even in the cheap seats on those airlines."
Benjamin L wrote a tip Yesterday
"Unreliable and dismissive customer service. Do not use you need to travel for work."
Lisa D wrote a tip Yesterday
"Dont fly Frontier. The ticket may be inexpensive, but they charge for everything else, including your personal item and sitting by your kids"
…
Showing results 1-5 of 100
Baggage fees
Domestic United States
Carry-on bag: $60 - $103
1st checked bag: $51 - $103
2th checked bag: $77 - $163
3th checked bag: $146 - $163
4th checked bag: $146 - $163
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: $60 - $103
1st checked bag: $51 - $103
2th checked bag: $77 - $163
3th checked bag: $146 - $163
4th checked bag: $146 - $163
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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