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Frontier Airlines

23,466 reviews
Headquarters: 4545 Airport Way, Denver, CO 80239
Overview
2.023,466 reviews
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About Frontier Airlines
Headquarters: 4545 Airport Way, Denver, CO 80239

Airline Summary

Frontier Airlines (F9) is a Denver-based ultra low-cost-carrier. Frontier Airlines states: "We currently serve more than 100 cities in the United States, Mexico, Canada, Puerto Rico and the Dominican Republic. We are the proud recipient of the Federal Aviation Administration’s 2015 Diamond Award for maintenance excellence, and we were recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiency. We believe travel should be for everyone and we are committed to delivering ‘Low Fares Done Right’. This is more than a tagline. It’s our driving philosophy."
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23466Reviews
2003Photos
100Tips

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emilybrisse wrote a review Today
2 contributions
Orlando - Minneapolis
Domestic
This was the first time we'd flown Frontier, and I found the baggage sign-up on the website unclear and overhwelming. When I was choosing the checked bag fee to pay for at the initial time of booking, I choose the 40-70 pound option, because I thought our checked bag would likely be between the 40-50 pound range. When I arrived at the ticket counter, I was told that I paid for the overage, but not for the bag itself. In my opinion, the website should not have allowed this. Because of this lack of clarity, we had to pay $140 extra at the ticket counter for a bag I'd already paid $75 for at the time of booking the flight. My mistake, but the way customer service handled our questions was rude and unhelpful, and I had an impossible time contacting anyone at Frontier to discuss a possible refund of the extra fee. The entire process was more stressful than anything I've experienced with any other airline.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Quinn M wrote a review Today
1 contribution
Seattle - Denver
Domestic
We can thank Frontier Airlines for their garbage planes, app, website, communication, etc. Our flight was delayed six times. We were supposed to depart at 10:34pm, then eventually got pushed all the way to 3:00am. We still haven’t boarded. They have no idea if the plane will even be flying out and refuse to cancel it because they don’t want to reimburse people. They also don’t work with any other airline to put you on another flight. We have already missed our connecting flight in Denver and they won’t have another one until Sunday evening. They had no other options to give us. We’ve spoken to other travelers who have missed weddings, births, elderly family members, and their children because of this. I’ve canceled my entire trip, I’m getting my checked bag out, and going back to Anacortes. F U, Frontier Airlines. Don’t ever fly with them.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Meander16473037176 wrote a review Today
1 contribution
Philadelphia - West Palm Beach
Domestic
All air carriers charge extra for convenience/comfort. I get that. However, in this days and age, I do value my every dollar, so I do not select a seat, as they charge you for that. During the check in, Frontier assigned me a window seat 30F. No problem. Now, being the last one boarding the aircraft, I had my Frontier app opened, giving me the option to upgrade my seat. They were charging over $70 for EMERGENCY seat. We'll, I waited until the door was closed, then I asked the flight n attendant if I could volunteer to assist in case of emergency, so I could seat at one of the 5 available/unsold seats. She gracefully denied my request saying "If you want to seat, you will have to PAY for the seat". Fair enough... I told her I am a certified EAD/First Aid respondent. She smiled and said no. She deserves a 10 for following protocol, at the same time she deserves a big ZERO for costumer service. Nevertheless, I had a pleasant flight. Allow me to say I was offered other available seats in different flights with other carriers. If it is available, it's up the three crew discretion. So.... no so happy... LOL
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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S W wrote a review Yesterday
1 contribution
Charlotte - Orlando
Domestic
Absolutely terrible airline. Just waited 45 minutes for a gate agent to let us off the plane after landing and parking at the gate. Just an absolutely terrible airline. Will take Delta from here on out.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sal L wrote a review Yesterday
1 contribution
Los Angeles - Phoenix
Domestic
Worst airline I have been on. I travel locally and international and by far this is the worst of the worst. Including South American Airlines.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Luisa Maria F wrote a tip Yesterday
"Frontier stole my money. Charged me 125 extra for no reason. My backpack fitted the measurements required and yet the frontier lady stopped "
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Gary M wrote a tip Yesterday
"I could not even get a flight to do the above review. The airlines cancelled the flight, then charged me $99 to get a refund of $106. Poor"
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Regina D wrote a tip Yesterday
"I spent the whole day at the airport but was not able to fly out!!!"
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Levi S wrote a tip Yesterday
"Choose a different airline!!!!!"
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Ambassador536969 wrote a tip Yesterday
"Don’t you never use this airlines unless it os necessary. Bad treatment at boarding. Lack of manners. No education at all. Charge you forall"
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Baggage fees
Domestic United States
Carry-on bag: $59 - $100
1st checked bag: $50 - $100
2th checked bag: $75 - $159
3th checked bag: $142 - $159
4th checked bag: $142 - $159
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: $59 - $100
1st checked bag: $50 - $100
2th checked bag: $75 - $159
3th checked bag: $142 - $159
4th checked bag: $142 - $159
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Sat, 27/04
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Sat, 04/05
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