Vistara Reviews and Flights

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Safari04200177084 wrote a review Sept 2024

1 contribution

Bangkok - New Delhi

Asia

Avoid, you may lose your money because of some arbitrary policy or the othet

Whatever you do avoid this airline. Due to a mishap I missed the first leg of my flight but accepted that loss and booked a one way expecting to be able to catch the return since, well simply I paid for it. However without any notification the airline simply cancelled my ticket including the return leg based on some policy. The least one can expect having paid for a round trip is to be notified. Further, as early as the morning of my return trip, I received text messages regarding check in, further indicating I would be on the return flight. So in addition to a lack of notification, they also affirmatively indicated that I was to be on the return flight. However in arriving at the airport I was told my ticket had been cancelled altogether and I was left stranded in a foreign country forced to pay for a last minute fare on indigo, which I may add unlike vistara, had excellent and helpful staff. Disgusting experience both in terms of the policy and the lack of notification as well as positive messages indicating the opposite…

Date of travel: September 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Response from Vistara-India, Guest Relations Manager at Vistara

Responded 4 days ago

Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at custrelations@airvistara.com for us to check and assist you. Thanks.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Umar K wrote a review Sept 2024

1 contribution

New Delhi - Hyderabad

Domestic

0000000 rating

Me and my friend was traveling from delhi to hyderabad we paid for priority check in one guy from vistara staff he was clean shave looking like a uneducated or ignorant he does not know how to talk to with custmore we told him lot of time and we showed me the screenshot of the payment and he does not now english he was groundstaff worst experience with the check in today he was like ready to fight with us then i went to desk the desk people told us ur in the pripority like and he just got keep queit so is this the way you give training to visatara staff and he was having air india id card also i dont know what you people are doing He was not neat atleast give me them some perfume vistara no neatness as welll…

Date of travel: September 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Response from Vistara-India, Guest Relations Manager at Vistara

Responded 5 days ago

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

GoPlaces19696893615 wrote a review Sept 2024

1 contribution

Mumbai - Ahmedabad

Domestic

Inhuman behaviour

Worst experience ever. Cannot check in online and also on counter . Whoever value their money and peace should never book vistara. Delay it okay but no to scammer

Date of travel: September 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Response from Vistara-India, Guest Relations Manager at Vistara

Responded 2 days ago

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

rasika t wrote a review Sept 2024

Jodhpur, India11 contributions

Kathmandu - New Delhi

Asia

Worst coustomer care services paid money for their mistakes

I had a very disappointing experience with Vistara's customer service during my recent journey. When I called to inquire about extra baggage charges, the representative provided confusing and inaccurate information. I was told that upgrading to premium economy would increase my baggage allowance, but this was not the case. I ended up paying an additional NPR 23,000 due to their mistakes. The customer service was frustrating; I spent two hours trying to get assistance, with long hold times and no meaningful help. It seems the agents lack proper training and knowledge. Overall, the experience was extremely frustrating and has left me with a negative impression of Vistara.…

Date of travel: September 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Response from Vistara-India, Guest Relations Manager at Vistara

Responded 1 week ago

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Blossom F wrote a review Sept 2024

3 contributions

New Delhi - London

International

Extremely poor customer service

I recently and for the first time travelled to and from India by Air Vistara. From London to Delhi, I had upgraded to business and I could not fault their services and facilities. They offered me the service that I would expect as a business class customer. However, I had a complete opposite experience on the return journey (24/09/2024) where I travelled via economy class. Starting from the boarding, there was no system. Although they were announcing rows and who should board when, they allowed people to board at random. The service provided by the air hostess (Preeti) was appalling. I understand the flight was very busy but I believe that is what they are trained for and paid for. There was no smile, no pleasantness in her demeanour, just a very stern, aggressive, tired look. It just felt like she was doing a favour whenever anyone asked her for something. Air hostess normally ask what we want for drink or food. She did not. It was left up to us to request something when we saw her coming with the trolley. She forgot to serve drinks to some people. The food was good quality and we arrived on time which was positive. But I would avoid flying with them simply because of their customer service.…

Date of travel: September 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Response from Vistara-India, Guest Relations Manager at Vistara

Responded 1 week ago

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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