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Air India Express
Headquarters: Air india Express Building, Gandhi Square, D. H. Road, Kochi (Cochin) India 682 016
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2.0794 reviews
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About Air India Express
Headquarters: Air india Express Building, Gandhi Square, D. H. Road, Kochi (Cochin) India 682 016

Airline Summary

Air India Express (IX) is the low-cost carrier that is a subsidiary of Air India. It operates all-Economy Class flights. Air India Express flies primarily from the Indian state of Kerala, where it has three operating bases, as well as the states of Tamil Nadu and Karnataka. Destinations include cities within India, as well as airports elsewhere in Asia, including the Middle East. In total, the airline flies to about 30 destinations. The airline is known for its aircraft livery, each of which sports a unique tail design that illustrates some aspect of Indian culture, history or tradition.
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794Reviews
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Travel24688741737 wrote a review 23 Jun
Guwahati, India8 contributions
Guwahati - New Delhi
Domestic
The worst service after flying so many years. Flight was delayed for more then 12 hours and they compensate with hotel and food but for 4 hrs. The refreshment which was provided with such a low quality food. Transit to hotel from airport and vice versa was done by only one 4 seater car for all 150 passengers that also hotel owner himself had to drive. The worst thing is higher management doesn't faced the passengers the ground staffs without any clue have to face the travelers. Better service we can find in any other flights then Air India Express
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Flyer05878830575 wrote a review 22 Jun
1 contribution
Bhubaneswar - New Delhi
Domestic
Horrible, horrible service! Do not recommend at all. Delayed for more than 3 hours, that too in installments. Every half an hour, I got a new message of further delay. The crew was less than helpful.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mobile27054259951 wrote a review 21 Jun
2 contributions
Bengaluru - New Delhi
Domestic
Third class service. Much worse than the general compartments in the IRs. Wasn't offered a place to keep my hand baggage in the overhead cabin. The staff was super rude and absolutely not bothered on the customer satisfaction.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wanderer53910204225 wrote a review 21 Jun
1 contribution
Dubai - Kochi (Cochin)
International
Flight got cancelled,didn't get the refund till now.very bad service .no updation regarding flight cancellations and delays.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pioneer09119663722 wrote a review 20 Jun
1 contribution
New Delhi - Bhubaneswar
Domestic
Literally the worst flight ever. I have travelled with many airlines but air india express was terrible. They didn't clarify the reason of delay of their flight that day and we people were sitting for 2 hours at the airport and 1-1.5 hours inside the flight. That was a connecting flight so those people who were sitting inside the flight asked for water several times but they didn't give the people water bottle, which lead to disturbance inside the flight.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Original flight literary. See the time of departure. 12:55 am from sharjah and 8am from delhi to ranchi. So altogether 8 hrs late without proper arrangement (not also basic)
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Changed departure from 8am to 4pm without place of rest...food and mental harassment
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1hr 30 mins late from sharjah
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It's me.. .lying on the floor of IGI T3
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Travel24688741737 wrote a tip 23 Jun
"Better take other flight services"
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Pioneer09119663722 wrote a tip 20 Jun
"Book a pre booked meal wherever you are traveling."
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Navigator59499039240 wrote a tip 16 Jun
"Worst experience of the counter staff and managers of air india express"
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Sushmitha S wrote a tip 11 Jun
"Never ever book this flight "
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Coastal17901758737 wrote a tip 8 Jun
"Budget friendly and excellent customer service"
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