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WestJet


11,666 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,666 Reviews from our TripAdvisor Community

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11,666 reviews from our community

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Showing 11,330: English reviews
Coquitlam, Canada
Level 6 Contributor
312 reviews
79 helpful votes
Reviewed 4 days ago
NEW
via mobile

Overall I've flown WestJet numerous times and it's about the same service and flights as usual. All my flights including this was on time with no issues. The seats seem.to get smaller but who knows. The crew was nice minus 1 which I found to be rude. Baggage was quick and drinks/food was as usual. One thing I do not...

Date of travel: March 2019
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USA Economy Vancouver - Honolulu

Helpful?
Thank Kambojambo
Portage la Prairie, Canada
Level 4 Contributor
41 reviews
17 helpful votes
Reviewed 4 days ago
NEW

Flight left on timely and arrived a wee bit early. Flight attendants were attentive to our needs and did their jobs well. Bathrooms were neat and tidy. I've flown West Jet several times and have only had one issue regarding customer service which was WestJet rectified.

Date of travel: March 2019
Mexico Economy Winnipeg - Puerto Vallarta
Helpful?
Thank BeeKen1987
Winnipeg, Canada
Level 2 Contributor
5 reviews
8 helpful votes
Reviewed 4 days ago
NEW

Flight was delayed due to a storm out East, but we were kept apprised of the situation. Flight crew always helpful and friendly. I got an aisle seat coming home from Vegas so I asked to switch, and was moved to the back of the plane. I actually got a nap in. Chatted with a very nice couple from Brandon...

Date of travel: March 2019
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USA Economy Winnipeg - Las Vegas

Helpful?
1 Thank algltree
Level 2 Contributor
7 reviews
42 helpful votes
Reviewed 4 days ago
NEW

My issue wasn't actually with Westjet. It's an airline. You get nickel and dimed for everything, there is no legroom, the food stinks, you don't even get a full can of soda anymore for your drink, etc. etc. etc. It's an airline. My real issue is with the row of obnoxious, drunk assh*oles the entire plane was forced to deal...

Date of travel: March 2019
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USA Economy Vancouver - Las Vegas

Helpful?
Thank Fijindu_girl
Level 4 Contributor
14 reviews
2 helpful votes
Reviewed 4 days ago
NEW
via mobile

As i understood that the aircraft that has been a note worthy Boeing 737-8oo series, most intelligent people would and should be confident that the pilots are the reason you get in the air and land safely, turn off the auto pilot setting, as you would on a vehicle cruise control, well that my rant. Good pilots know control.

Date of travel: March 2019
Canada Economy Los Cabos - Calgary
Helpful?
Thank earth-monster
Sooke, Canada
Level 4 Contributor
24 reviews
17 helpful votes
Reviewed 4 days ago
NEW

We use WestJet as often as we can as they provide consistently good service. Staff are friendly and helpful. We love it when we are able to get upgrades to Premium. We also recently flew WestJet to Europe for the first time, although it was not our first time in Europe. We are looking forward to the new Dreamliners which...

Date of travel: March 2019
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Mexico Premium Economy Victoria - Puerto Vallarta

Helpful?
Thank maggiele
Kelowna, Canada
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 4 days ago
NEW
via mobile

I usually prefer westjet when flying. This was my first vacation package with them and I’m not sure I’d do it again. I paid extra for the Westjet indulgence package and other than pre booking my seats I did not get any value out of it. We were supposed to get a welcome letter, special turn down service the first...

Date of travel: March 2019
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Mexico Economy Kelowna - Huatulco

Helpful?
Thank 970lindar970
Sudbury, Canada
Level 3 Contributor
22 reviews
43 helpful votes
Reviewed 4 days ago
NEW

Always an easy process to check in. As with previous flights with WestJet, they make the effort to sit us together. The attendants on board are always smiling and courteous. Their messages to passengers are made light and often funny. The pilot also keeps us informed during the flight about flight conditions, weather at the other end and time arrivals....

Date of travel: March 2019
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Caribbean Economy Toronto - Santa Clara

Helpful?
Thank Chantal N
Montreal, Canada
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed 5 days ago
NEW
via mobile

WestJet is consistently going to deliver a good/decent experience. Staff are friendly and the planes are okay. The Dreamliner planes are 10/10 though. We had amazing quality food for airplane food on the Dreamliner flights (we took them twice). We did notice a significant difference of service on this plane comparing with the others. Maybe the staff are excited to...

Date of travel: March 2019
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USA Premium Economy Montreal - Phoenix

Helpful?
Thank Kadenml
Bellingham, Washington
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 5 days ago
NEW

2nd time flying Westjet, good experience both times. Flights were on time, polite stewards, comfortable planes.

Date of travel: March 2019
International Economy Vancouver - Belize City
Helpful?
Thank Zoey2001
See travel tips for airlines
“Pay for a seat in premium”
milliemccabe, 21 Mar 2019 | Read review
“Trick of the trip is that the armrest outside on the aisle has a little button at the back that allows it to be raised and lowered.”
rdf254, 20 Mar 2019 | Read review
“If you check in online and can grab a seat in the first four rows of a domestic flight, you get free water, drinks, and food.”
ShaneandCheryl, 20 Mar 2019 | Read review
“When booking find out how far it is to reach your flights & connections within the airport.”
marjoriet968, 20 Mar 2019 | Read review
“don't upgrade from economy”
007mitchells, 20 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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