We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

WestJet


11,692 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

11,692 Reviews from our TripAdvisor Community

Write a Review

11,692 reviews from our community

Filter reviews by popular destinations:
All reviews Toronto Calgary Vancouver Edmonton London Cancun Winnipeg Las Vegas Halifax Ottawa Puerto Vallarta Kelowna Victoria Montreal Los Angeles
Traveller rating
Cabin
  • (9,415)
  • (1,934)
  • (0)
  • (0)
Route
  • (3,647)
  • (2,319)
  • (1,744)
  • (1,386)
  • (1,319)
  • More
Language
  • More
Showing 11,355: English reviews
Osoyoos, Canada
Level 1 Contributor
4 reviews
Reviewed 5 days ago
NEW

Arriving at YYC there is a very long walk to the shuttle & another long walk to the lower terminal. When booking flights it would be helpful to know this so that a person could book assistance if needed. There is no one available & one is left to fend for 5hemselves. I observed many passengers looking very confused. This...

Date of travel: March 2019
More 
Domestic Economy Winnipeg - Penticton

Helpful?
Thank Marjorie T
Toronto, Canada
Level 3 Contributor
20 reviews
7 helpful votes
Reviewed 5 days ago
NEW

Booked premium economy for this flight - not business class. They provided a meal in a cardboard box and put a tray in the middle seat, trying to simulate a business class seating. The flight attendants seemed tired. The seats were tired and worn...they needed to be replaced. The Westjet of today is not what they once were.

Date of travel: February 2019
Mexico Premium Economy Toronto - Cancun
Helpful?
Thank Mitchell S
Corunna, Canada
Level 4 Contributor
25 reviews
12 helpful votes
Reviewed 5 days ago
NEW
via mobile

Good flight again with WestJet! Actually got away 10 min early and arrived almost 30 min early. Quiet flight, great flight attendants, no complaints at all.

Date of travel: March 2019
Caribbean Economy Toronto - Varadero
Helpful?
Thank Caron B
Level 5 Contributor
85 reviews
37 helpful votes
Reviewed 5 days ago
NEW
via mobile

I was a lot freaked out that our return flight back home on March 14th was grounded as it was a max series...WestJet was amazing. Sent a different fleet plane and not only was it early, the hospitality was fabulous. I’ve always loved WestJet and continue to recommend it.

Date of travel: March 2019
Canada Economy Puerto Vallarta - Toronto
Helpful?
Thank sidonyaw
Revelstoke, Canada
2 reviews
Reviewed 5 days ago
NEW

Got to try the plus seats in the Westjets new Dreamliner 787 wide body last flight. Large Widescreens in all the seat backs so no need for your tablet. Pillows and blankets on your seat, Excellent hot meals and snacks and superb service. Windows tint to your liking. All commands, ie: air, lights, call button, on your widescreen touch screen....

Date of travel: March 2019
More 
Domestic Premium Economy Toronto - Calgary

Helpful?
Thank Donald G
Edmonton, Canada
Level 4 Contributor
31 reviews
14 helpful votes
Reviewed 5 days ago
NEW

Enjoyable flight as it was direct, eliminating any transfers, crew both ways were very pleasant and attentive.

Date of travel: February 2019
Mexico Premium Economy Edmonton - Los Cabos
Helpful?
Thank David M
Level 2 Contributor
4 reviews
23 helpful votes
Reviewed 5 days ago
NEW

Good flight. On Time. Great flight crew. For a vacation package, it's a bit annoying that checked baggage is charged per bag. Seats are too close together for using the tray when eating. Flight crew handled a medical emergency on the way home very professionally. Overall, Westjet gets a good rating.

Date of travel: March 2019
Mexico Economy Vancouver - Puerto Vallarta
Helpful?
Thank Razor0187
Ottawa, Canada
2 reviews
Reviewed 5 days ago
NEW

I always book my seat in advance. Flight attendants always seem friendly.And with a west jet travel card you get perks such as no-fee baggage. Looking forward to my next flight with Westjet.

Date of travel: December 2018
USA Economy Ottawa - Fort Myers
Helpful?
Thank Sandra D
Lodi, New Jersey
1 review
Reviewed 5 days ago
NEW
via mobile

Tanya provided exceptional service for our group. Really went out of her way to make sure our travel experience went smoothly. Professional service, would love to fly west jet again

Date of travel: March 2019
Canada Economy New York City - Toronto
Helpful?
Thank stephr19
1 review
Reviewed 5 days ago
NEW
via mobile

Ms. Tanya Williams was very helpful and very kind in assisting our group get set for our flight with west jet airline.

Date of travel: March 2019
Canada Economy New York City - Toronto
Helpful?
Thank Joshuamoreira37
See travel tips for airlines
“Know your ticket allowances.”
POLLYANNA57, 24 Mar 2019 | Read review
“Check in ahead of time...”
terrys885, 24 Mar 2019 | Read review
“Download their app.”
donp957, 23 Mar 2019 | Read review
“if you can find another airline”
davidjU2118MW, 23 Mar 2019 | Read review
“Download the West Jet app and bring a smart device with charging cable.”
PeterWDawson, 23 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

798 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (798)
Viewed
View from Window (183)
Viewed
Seat (27)
Viewed
Cabin (30)
Viewed
Our fleet (7)
Viewed
Airport (61)
Viewed
Airline Lounge (12)
Viewed
Food and Drink (16)
Viewed
Onboard Feature (9)
Viewed
Other (453)