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WestJet


11,692 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,692 Reviews from our TripAdvisor Community

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11,692 reviews from our community

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Showing 11,355: English reviews
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed 4 days ago
NEW

Found out after the flight might have been eligible for reduced fare due to travelling for family illness/death. Would be nice if there was a spot to let you know about this beforehand. Otherwise the flights were good and the views on the way back lifted my spirits. 😊

Date of travel: March 2019
Domestic Premium Economy Vancouver - Edmonton
Helpful?
Thank Colleen M
Vernon, Canada
Level 1 Contributor
4 reviews
Reviewed 4 days ago
NEW
via mobile

I’m really disappointed by Westjets budget attitude. They used to offer good quality service on the flights, head phones, in-flight entertainment like movies and TV. Now you get nothing, even on the long flights. I paid extra for the PLUS section and ended up in row 6...so our headrest said plus and their might have been a couple extra inches...

Date of travel: March 2019
More 
International Premium Economy Calgary - Liberia

Helpful?
Thank Vanessa R
Red Deer, Canada
Level 5 Contributor
49 reviews
16 helpful votes
Reviewed 4 days ago
NEW

Check in at Cancun Airport was not the best, I fly premium with west Jet and there is not a designated line. Also at check in they didn't put priority tags on our bags like they did in Calgary. Not sure why as I did ask and I pay extra for premium class so I expected this service. I feel...

Date of travel: March 2019
More 
Canada Premium Economy Cancun - Calgary

Helpful?
Thank djabs386
Saskatoon, Canada
Level 5 Contributor
58 reviews
18 helpful votes
Reviewed 5 days ago
NEW

For anyone flying out of Canada not wanting to overnight there return, there is a way that it can happen. We visit Kauai each year, unfortunately the return flight from Kauai leaves at 1130 at night. We live in Saskatoon, so we fly out to Calgary the night before, staying at the airport Marriott hotel, 730 am flight to Maui,...

Date of travel: March 2019
More 
USA Premium Economy Calgary - Maui

Helpful?
Thank rdf254
Trenton, Canada
Level 6 Contributor
109 reviews
32 helpful votes
Reviewed 5 days ago
NEW

I fully understand that West Jet has no recourse of changing flights because of Government grounding of the Boeing 767 Max 8, but we had no choice but to stay in expensive Vancouver for two days waiting for the "Rescue" flight. What is really screwed up is that airlines always use the 24hr clock when showing flights at airports...West Jet...

Date of travel: March 2019
More 
Domestic Economy Vancouver - Toronto

Helpful?
Thank 287tedp
Winnipeg, Canada
Level 3 Contributor
7 reviews
9 helpful votes
Reviewed 5 days ago
NEW
via mobile

The temp in Winnipeg was minus 50 C or minus 58 F! It was 6:00 am and the plane was filled with anxious travellers trying to escape the unusual, even for Central Canada, cold. We were only 30 minutes late loading which is amazing when you think about the poor West Jet employees, like baggage handlers, out on the tarmack!...

Date of travel: January 2019
More 
Mexico Economy Winnipeg - Cancun

Helpful?
Thank love2discover
Morden, Canada
Level 5 Contributor
80 reviews
14 helpful votes
Reviewed 5 days ago
NEW

The WestJet flight attendants were excellent. The one flight attendant definitely got everyone in the mood for Orlando & Disney events with her singing of the various flight announcements. She had us all clapping and the flight went by very quickly. Of course, the Captain did any excellent job and had us arriving a few minutes early! Thanks WestJet!

Date of travel: March 2019
USA Economy Winnipeg - Orlando
Helpful?
Thank alicesp18
Mission, Canada
Level 6 Contributor
107 reviews
56 helpful votes
Reviewed 5 days ago
NEW

The flight was on time. First to Edmonton, 1 hr layover and then to Cancun. There was fair leg room to our surprise. I am small but my husband hates to be restricted. There was no entertainment but we were with friends so it was OK. We bought sandwiches at the airport, the food choices are not fantastic. But we...

Date of travel: March 2019
More 
Mexico Economy Vancouver - Cancun

Helpful?
Thank MarriedAnd-Over-50
Level 4 Contributor
24 reviews
8 helpful votes
Reviewed 5 days ago
NEW

I was flying from Regina to Ottawa return on West Jet. I decided that while in Ottawa, I would take a trip to Halifax. So I booked a completely separate flight from Ottawa to Halifax return, also with West Jet.. I would return from Halifax early enough in the morning so as to make my connection in Ottawa that evening...

Date of travel: February 2019
More 
Domestic Economy Halifax - Ottawa

Helpful?
Thank Kevin M
Fort Nelson, Canada
Level 3 Contributor
19 reviews
1 helpful vote
Reviewed 5 days ago
NEW

Westjet has always had good service. One complaint that I have is that terminal that they built in Calgary. It is literally a steel tunnel with no insulation and overhead heaters. It is damned cold, and a super long walk back to the main terminal. Otherwise, I generally enjoy my service and flights with Westjet.

Date of travel: February 2019
Mexico Economy Grande Prairie - Los Cabos
Helpful?
Thank ShaneandCheryl
See travel tips for airlines
“Know your ticket allowances.”
POLLYANNA57, 24 Mar 2019 | Read review
“Check in ahead of time...”
terrys885, 24 Mar 2019 | Read review
“Download their app.”
donp957, 23 Mar 2019 | Read review
“if you can find another airline”
davidjU2118MW, 23 Mar 2019 | Read review
“Download the West Jet app and bring a smart device with charging cable.”
PeterWDawson, 23 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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