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WestJet


11,639 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,639 Reviews from our TripAdvisor Community

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11,639 reviews from our community

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Showing 11,303: English reviews
Adelaide, Australia
Level 5 Contributor
64 reviews
30 helpful votes
Reviewed 12 July 2016

Westjet made a 30 mins flight departure change and did not bother to tell their passengers. I had an extremely unpleasant surprise when I fortunately looked ahead at my travel plans to see they had made our flight 30 mins earlier than scheduled and failed to notify us. I have an interstate (inter provincial) flight that was going to connect...

Date of travel: July 2016
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Domestic Economy Winnipeg - Toronto

Helpful?
1 Thank Happy_HolidayerSA
Abbotsford
Level 4 Contributor
47 reviews
15 helpful votes
Reviewed 11 July 2016

Re: Value for the money; After upgrading from economy, which is usually more cramped due to less leg room and closer to the engines, I'm seriously reconsidering doing an upgrade next time. For the extra $100 charged I do not feel it's worth the money.

Date of travel: July 2016
Domestic Premium Economy Toronto - Abbotsford
Helpful?
Thank Rudy H
Level 2 Contributor
5 reviews
6 helpful votes
Reviewed 11 July 2016

We jumped on the introductory sale price to new flights to London. I wondered how this airline would fare as far as overnight service to the UK. WestJet do a great job. Yes, you need to spend extra on food and entertainment, but just bring your own sandwich and a cookie, and you will be find. Get the exit row...

Date of travel: July 2016
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International Economy Toronto - London

Helpful?
2 Thank Joanne R
Essex, United Kingdom
Level 5 Contributor
58 reviews
40 helpful votes
Reviewed 10 July 2016 via mobile

Westjet started flying from Gatwick in spring of 2016. Having flown internally in Canada with them previously, I was delighted! I had a lovely trip over with plenty of leg room with no extra cost. Complimentary drinks provided but I declined buying the meals which neither looked appetising or worth the cost. I really rate this airline and it would...

Date of travel: June 2016
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International Economy London - Toronto

Helpful?
1 Thank NeeFlin
London, Canada
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 9 July 2016

From check in, to on flight information and to help during the flight, WestJet staff provide the most friendly and efficient service of any airline I have experienced.

Date of travel: July 2016
Domestic Economy Halifax - Toronto
Helpful?
Thank painterg592
Addlestone, United Kingdom
Level 6 Contributor
113 reviews
48 helpful votes
Reviewed 9 July 2016

I had 2 flights on Westjet in Canada - on a Bombadier Q400 from Vancouver to Victoria and then a Boeing 737-400 from Victoria to Calgary. The check in staff were friendly and professional and the cabin crew were accessible and helpful, particularly as I was very nervous flying on the twin propeller flight to Victoria. Great value for money....

Date of travel: July 2016
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Domestic Economy Victoria - Calgary

Helpful?
Thank Tashybud
Level 2 Contributor
4 reviews
3 helpful votes
Reviewed 8 July 2016 via mobile

3rd time I flew with westjet combined with klm from calgary via toronto to Amsterdam. Never had trouble before. But this time I was less than impressed by your ground staff. If the attendant would have argued with weight limitation at westjet is 23 kg , I would have said OK. But she pointed all the time at the computer...

Date of travel: July 2016
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Domestic Premium Economy Calgary - Toronto

Helpful?
3 Thank Kerstin K
North Vancouver, Canada
2 reviews
2 helpful votes
Reviewed 8 July 2016

Less than an hour flight direct from Kelowna to Victoria. Pleasant service, refreshments and snacks. Before we knew it we were landing! Prompt luggage arrival. Returning was the same. I would do it again! Forget the Ferry trip, fly instead!!

Date of travel: June 2016
Domestic Premium Economy Kelowna - Victoria
Helpful?
Thank frank m
Ottawa, Canada
Level 2 Contributor
5 reviews
38 helpful votes
Reviewed 7 July 2016

On the way to Cancun we had a passenger behind us who was placed in Plus section free of charge as the flight was oversold. This passenger was kicking us in the backs and swearing for four hours. WestJet flight attendants did not do anything. Flight back was delayed. Despite we paid for Plus package no priority check-in (as in...

Date of travel: June 2016
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Mexico Premium Economy Montreal - Cancun

Helpful?
3 Thank 602irinar
San Leandro, California
Level 4 Contributor
25 reviews
4 helpful votes
Reviewed 6 July 2016

Booked economy seats for the family for our trip to Europe. On check-in I was offered to upgrade to Premium Economy. Did my research by reading reviews and found them promising. Paid the small extra fee and it was well worth it. The flight crew were exceptional. With the upgrade we boarded first, and were offered champagne and/or orange juice....

Date of travel: June 2016
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International Premium Economy San Francisco - London

Helpful?
Thank Ric0555
See travel tips for airlines
“If you have food sensitivities, eat before you travel or bring your own food, bearing in mind customs regulations for trans boarder”
Twopoodles, 19 Mar 2019 | Read review
“Be on time which is courteous to other passengers.”
MaryAnnMillar, 19 Mar 2019 | Read review
“Bring along please and thank you’s ;). They strive to please”
Wings298, 18 Mar 2019 | Read review
“Do not take Westjet.”
charmainl2018, 18 Mar 2019 | Read review
“Do not use Interjet airline but take WestJet !!!”
JackDaniel07, 18 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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