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WestJet


11,696 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,696 Reviews from our TripAdvisor Community

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11,696 reviews from our community

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Showing 11,359: English reviews
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW
via mobile

The flight was great. Left on time and returned to Calgary 15 minutes early. Westjet does charge $30 US for all check bags. I asked westjet why $30 US when we are in Mexico and it is a Canadian company? I did not get an answer. Seems unusual. Why not charge the same price they do from Calgary? The flight...

Date of travel: March 2019
More 
Canada Economy Huatulco - Calgary

Helpful?
Thank Scott E
Beausejour, Canada
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 2 days ago
NEW

The majority of my vacations have been with WestJet. The deliver very good customer service and I have never had a bad experience to date. I would advise anyone using them to download their app, as it provides the perfect link in today's age and travel world.

Date of travel: March 2019
Caribbean Economy Toronto - Cayo Coco
Helpful?
Thank Don P
Melaque, Mexico
Level 5 Contributor
67 reviews
29 helpful votes
Reviewed 2 days ago
NEW

There are a few class airlines left in the world, but unfortunately West jet is not one of them, Staff was rude and anything but happy flyers......I will avoid this airline whenever possible from now on

Date of travel: March 2019
Canada Economy Puerto Vallarta - Calgary
Helpful?
Thank David J
Level 1 Contributor
4 reviews
15 helpful votes
Reviewed 2 days ago
NEW
via mobile

I was flying from Toronto to Montego Bay Jamaica for an all inclusive vacation. Was told at the airport I had to pay $30 for my ONE CHECKED BAGGAGE! Are you serious? This is a new rule they just added and when I purchased my vacation I was not told or notified about this baggage rule- otherwise I would have...

Date of travel: March 2019
More 
Caribbean Economy Toronto - Montego Bay

Helpful?
Thank Paulina A
Kelowna, Canada
2 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Plenty of chances to have a drink and snack, onboard entertainment worked great, made it Cancun without an issue! They gave us plenty of time to fill out our customs form as well.

Date of travel: March 2019
Mexico Economy Kelowna - Cancun
Helpful?
Thank PeterWDawson
1 review
Reviewed 2 days ago
NEW
via mobile

Just got back from an all inclusive vacation to Punta Cana. We started in Edmonton and had to pay $60 for our 2 checked bags. Then we were charged $60 USD for our bags in the Punta Cana airport, then charged $60 again in Toronto to bring our bags back to Edmonton. For an all inclusive trip, it sure does...

Date of travel: March 2019
More 
Caribbean Economy Edmonton - Punta Cana

Helpful?
Thank Rebecca J
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 2 days ago
NEW
via mobile

Plane was over a hour late with no excuse or reason, service sucked and took hours and were rude. We boarded at 2:54pm didn’t take off until 4pm no drinks offered, not even a menu to order from was available and when I asked the stewardist said share with the person sitting next to me, of which I had no...

Date of travel: March 2019
More 
Canada Economy Honolulu - Vancouver

Helpful?
Thank DAVID W
1 review
Reviewed 3 days ago
NEW

So my 8 year old daughter is at grandma's house in Calgary for Spring Break. I booked our flights on February 15 through an agent with WestJet. I booked a guardian fare which is cheaper. I could accompany her to Calgary but had to return to Comox within 24 hours. I didn't DARE book the basic fare after hearing the...

Date of travel: March 2019
More 
Domestic Economy Calgary - Comox

Helpful?
Thank SarahR1649
Montreal, Canada
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

Travelled from Mexico to Canada and was charged in a third country currency (USD) an amount not equivalent to the Canadian luggage fee. Air Canadá charges in CAD$ or in MXN$. Air Transat allows you to prepay your baggage in CAD$. But WestJet not only overcharges in US funds they also add an airport tax to the luggage fee -...

Date of travel: March 2019
More 
Canada Economy Puerto Vallarta - Toronto

Helpful?
Thank Nathalie Z
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Good flight great times and direct flight seats are uncomfortable and you pay extra to pre selet your seats you also pay extra for your bags

Date of travel: March 2019
Mexico Economy Calgary - Los Cabos
Helpful?
Thank Departure632713
See travel tips for airlines
“Don't fly WestJet!!!!”
Beachloverforever22, 25 Mar 2019 | Read review
“pre board on line”
louieh680, 25 Mar 2019 | Read review
“Know your ticket allowances.”
POLLYANNA57, 24 Mar 2019 | Read review
“Check in ahead of time...”
terrys885, 24 Mar 2019 | Read review
“Download their app.”
donp957, 23 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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