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WestJet


8,742 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,742 Reviews from our TripAdvisor Community

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8,742 reviews from our community

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Showing 8,465: English reviews
Toronto
Level 5 Contributor
67 reviews
20 helpful votes
Reviewed yesterday
NEW

Took an evening flight. Very smooth. Lots of room. I-Pad charging available at all seats. Service was good, staff friendly.

USA Economy Toronto - Las Vegas
Helpful?
Thank catgirl2004
Saskatchewan
Level 6 Contributor
102 reviews
48 helpful votes
Reviewed yesterday
NEW

Just travelled to and from NYC via Calgary (from Saskatoon). Our return was a nightmare - initial booked flight was delayed, so we were accommodated on an alternate flight. Ultimately, after sitting on the tarmac in the aircraft for several hours, our flight was cancelled. We were rebooked the following day. ALL Westjet staff we encountered were kind and efficient...

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USA Economy Saskatoon - New York City

Helpful?
Thank DebSD
Level 3 Contributor
19 reviews
7 helpful votes
Reviewed yesterday
NEW

Before I retired, I was forced to fly the "other" Canadian airline because they had an arrangement with them. Even though I typically flew front of the bus, the service was never better than mediocre, and they treated you like they were doing you a favor by flying with them. Since retiring, we fly for pleasure 8-10 times per year....

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USA Economy Toronto - Las Vegas

Helpful?
Thank John R F
Winnipeg, Canada
Level 6 Contributor
305 reviews
71 helpful votes
Reviewed yesterday
NEW
via mobile

We spent 18 days in Ireland on a coach tour. The trip over on Westjet was uneventful. However the same cannot be said for the return trip. We were supposed to fly Dublin to Toronto with a stop in St Johns and then change planes in Toronto to go to Winnipeg. We got prepared for our 8:30 am flight and...

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International Economy Dublin - Winnipeg

Helpful?
Thank Marli F
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

The whole process of flying stresses me out a bit but I find that I'm more at ease when I fly WestJet. We don't have to pay extra for our family to be seated together and they have always been very helpful with questions I've had prior to the flight. Nothing but friendly staff and service during the flight and...

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Domestic Economy Edmonton - Victoria

Helpful?
Thank Carrie K
Sevenoaks, United Kingdom
Level 3 Contributor
7 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Terrible experience in Toronto airport flying with Westjet. Automated check in machines were not easy to use and were hit and miss on reading passports. No staff helping like with many other airlines and this is a key airport for the airline. Queues were long and slow for manual check in with many having to be escalated so they didn’t...

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International Economy Toronto - London

Helpful?
Thank alis0npayne
Level 6 Contributor
215 reviews
69 helpful votes
Reviewed yesterday
NEW

We flew from Gatwick to Las Vegas via Calgary in July 2018. When we booked in Sept 2017 there was going to be a 3 hour stopover but our connecting flight was changed in Jan 2018 meaning we ended up with 6 hours in Calgary. By applying for Canadian Visas we were able to leave the airport and explore the...

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International Economy London - Las Vegas

Helpful?
Thank Alwyn F
Swanley, United Kingdom
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Have flown WestJet a few times. Economy airline but all the best service. Smiles all the way. Staff worked hard. Thank you

International Economy London - St. John's
Helpful?
Thank Dobbinblue
1 review
Reviewed yesterday
NEW

What a horrible airline!! Our flight was just cancelled and we were put on a flight 10 hours later. Forget about the additional costs that have been incurred because of this extensive delay. I understand a few hours delay but 10 hours!!! This is unaccceptable. Of course the airline will advise us it is due to something out of their...

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Domestic Economy Vancouver - Toronto

Helpful?
Thank Lily L
Lower Mainland, BC
Level 6 Contributor
271 reviews
165 helpful votes
Reviewed yesterday
NEW

It was the only flight from Vancouver that will land me in Gatwick to catch a connecting flight to Tirana. Connection through Toronto. Had to purchase all food including the long flight from Toronto to Gatwick. I could have flown on another airline direct but it did not fly on the days I needed. The other airline was cheaper and...

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International Economy Vancouver - London

Helpful?
Thank ShilohinBC
See travel tips for airlines
“If you need reliability, good luck!”
pama43, 18 Aug 2018 | Read review
“Better WestJet than Air Canada any time.”
, 17 Aug 2018 | Read review
“Overhead luggage shouldn't need 2 people to lift into place. Travel light. It makes traveling much smoother”
DLM0018, 17 Aug 2018 | Read review
“Sit in the back of the plane with kids!”
0m0lara, 16 Aug 2018 | Read review
“If you don't practice yoga, better start before you fly Westjet!”
154976Wonderer7, 16 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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