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WestJet


9,687 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,687 Reviews from our TripAdvisor Community

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9,687 reviews from our community

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Showing 9,389: English reviews
Nanaimo, Canada
Level 6 Contributor
83 reviews
27 helpful votes
Reviewed today
NEW

I'm a BIG WestJet fan, however, they completely failed on the service of the flight on this flight. They boarded the plane approx. 45 min prior to departure and the first time they came around with the complimentary beverages (and a package of pretzels or 2 cookies) was 2 hrs 45 min later! The next time they came around with...

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International Economy London - Calgary

Helpful?
Thank lovetravellivetravel
Calgary, Canada
Level 6 Contributor
1,456 reviews
676 helpful votes
Reviewed today
NEW

We had printed our boarding passes at home and since we didn't have any luggage to check, we went through security and waited at the gate. A few mintues before boarding, they made an announcement for passengers to come to the counter and verify their boarding passes. The line up grew very long because it seemed that none of the...

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USA Economy Calgary - Las Vegas

Helpful?
Thank Usia2014
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Riverview, Canada
Level 6 Contributor
600 reviews
188 helpful votes
Reviewed today
NEW

The Boeing 737-800 appeared to be fairly new withe good seats and suprisingly good leg room for my 5’ 9” size. We got lucky and the flight was not full so we had 3 seats for the 2 of us. Staff were nice. After 6 + hours flight we could not land and circled Hfx for 20 min until fog/rain...

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International Economy London - Halifax

Helpful?
Thank Robert B
Barrhead, Canada
Level 4 Contributor
30 reviews
8 helpful votes
Reviewed today
NEW

Our flight was cancelled due to weather. Nothing is provided to customers because of this. We had to find a hotel at midnight, Pay extra for food and hotel and cab fare. However the employees were helpful and allowed us to choose the time for our next flight. I know they cant control the weather but I wish they did...

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Domestic Economy Toronto - Edmonton

Helpful?
Thank Z441VQnicolem
Edmonton, Canada
Level 3 Contributor
16 reviews
1 helpful vote
Reviewed today
NEW

3 hr. delay in Vcr. Lame excuse by WestJet with an aircraft being stuck in Las Vegas. So not a good start to vacation. Late leaving LAX on Return Flight thus late arriving at YEG. Do not like to complain but future flights will put more research in travelling via other airlines. Westjet is no longer more preferred carrier.

USA Economy Edmonton - Los Angeles
Helpful?
Thank billyJD
Vancouver, Canada
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

This was a very comfortable flight despite its shortness and I will happily do the same again in January 2019 when I am supposed to return there on business again.

Domestic Economy Vancouver - Winnipeg
Helpful?
Thank lalehk1
Brisbane
Level 5 Contributor
53 reviews
6 helpful votes
Reviewed yesterday
NEW

We flew Premium economy to Lax from Brisbane Australia on Qantas - which was heaven!! Then we boarded WestJet in LAX... oh my gosh, it was a wake up call!!? We had to check our hand luggage as there was NOT ENOUGH ROOM to fit people and hand luggage in the small space they had allotted us. We squeezed into...

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Canada Premium Economy Los Angeles - Vancouver

Helpful?
Thank wandawoo
Level 3 Contributor
14 reviews
9 helpful votes
Reviewed yesterday
NEW

Flight connections worked well to have a sayday return and avoid staying overnight. The flight is functional and you need your laptop or tablet to watch a movie. My preference is with Air Canada for the flight entertainment offered and generally service on Air Canada Rouge is more courteous. For connections I would recommend going through Montreal as its easier...

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Caribbean Economy Victoria - Varadero

Helpful?
Thank Via E
Level 5 Contributor
51 reviews
5 helpful votes
Reviewed yesterday
NEW

Our WestJet vacation package to the adults-only all-inclusive Secrets Resort included round-tripi airfare and transfers from airport to the resort. Flights were on-time with enough time between connecting flights in Vancouver to grab a sandwich "to go". Westjet's inflight entertainment app provided a variety of options including movies, tv series etc. Macdonald's coffee now being served on all Westjet flights...

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Mexico Economy Winnipeg - Los Cabos

Helpful?
Thank Gloria S
Toronto, Canada
Level 3 Contributor
10 reviews
13 helpful votes
Reviewed yesterday
NEW
via mobile

I flew west jet for business because there were no Air Canada seats left. I’ve never flown west jet before but have heard fairly good reviews. Now that I’ve flown, I do not understand why. Our flight was scheduled to leave at 930am, after waiting on the tarmac for an hour we were told there was a malfunction and we...

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USA Premium Economy Toronto - Nashville

Helpful?
Thank Veerthisway
See travel tips for airlines
“BRING FOOD!!! No complimentary food on international flights!!! (I know, right?!)”
lovetravellivetravel, 15 Oct 2018 | Read review
“Verify your boarding pass if you have printed it at home or on your device to avoid long wait lines at the gate.”
Usia2014, 15 Oct 2018 | Read review
“Be prepared as many Customers carry their life in their On Board Luggage.”
billyJD, 15 Oct 2018 | Read review
“Maybe see if you can book with another airline unless you don't mind squishing in.”
wandawoo, 14 Oct 2018 | Read review
“WestJet has some great specials worth keeping an eye out,”
246viae, 14 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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