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WestJet


11,206 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,206 Reviews from our TripAdvisor Community

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11,206 reviews from our community

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Showing 10,882: English reviews
Vancouver, Canada
Level 3 Contributor
18 reviews
3 helpful votes
Reviewed yesterday
NEW

Flight staff always very friendly and helpful, they really enjoy their jobs you can tell. In flight entertainment via your device, so you need to download app before you get on flight. Booked an early am out because of the price, great service. Flight back was delayed for 30 min, then another 30 min, updates on phone weren't sent out...

Date of travel: February 2019
More 
Domestic Economy Vancouver - Edmonton

Helpful?
Thank suefenyvesi
Calgary, Canada
Level 6 Contributor
142 reviews
33 helpful votes
Reviewed yesterday
NEW

We flew back East in June and the morning flight was ideal to get us to Ottawa in the afternoon. The food and drink selection was good. The flight attendants were great and friendly.

Date of travel: June 2018
Domestic Economy Calgary - Ottawa
Helpful?
Thank Angela V V V V
Boston, Massachusetts
Level 4 Contributor
45 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

We had a good flight from Boston to Toronto. The gate staff in Boston was particularly friendly and helpful and helped my husband and me sit together. The plane was small, but excellent flight and landing. However, connecting through Toronto to Vancouver was tough. You have to clear customs and the machines are medium user friendly. Then getting through to...

Date of travel: February 2019
More 
Domestic Economy Toronto - Vancouver

Helpful?
Thank gingrtea
Brampton, Canada
Level 5 Contributor
63 reviews
65 helpful votes
Reviewed yesterday
NEW

I had called West Jet to give my wife an up grade because she has had a stressful year with work and my health. When I called they said I had to do it on line. Tried to do that with no luck, We already had seats picked out and paid extra for that and having to pay for luggage...

Date of travel: February 2019
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Caribbean Premium Economy Toronto - Santa Clara

Helpful?
Thank Wayne D
Winnipeg, Canada
Level 5 Contributor
54 reviews
45 helpful votes
Reviewed yesterday
NEW

Flying with Westjet used to be a good experience but in the last while, they have slipped due to their need for profits. They used to give deals but not anymore. Food now is so so and staff are usually rude. But that being said at least they are better than Air Canada who feels they can just cram passengers...

Date of travel: December 2018
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Mexico Economy Winnipeg - Cancun

Helpful?
1 Thank Paul B
Victoria, Canada
Level 3 Contributor
16 reviews
14 helpful votes
Reviewed yesterday
NEW

Victoria airport was pretty much shut down for a couple of days this Feb. so our flight was canceled.They re-booked us on even a better flight than we had for a couple of days later. Me and my family have flown to Calgary to visit family and go to Stampede and we have flown numerous times to Mazatlan and PV....

Date of travel: February 2019
More 
Mexico Economy Victoria - Mazatlan

Helpful?
Thank Raylap
Kelowna, Canada
Level 4 Contributor
27 reviews
4 helpful votes
Reviewed yesterday
NEW

Now this is the way to go WestJet has a direct flight Kelowna to Cabo all in four and a half hours which is excellent even with young ones

Date of travel: January 2019
Mexico Economy Kelowna - Los Cabos
Helpful?
Thank 500kelowna1
Edmonton, Canada
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed yesterday
NEW

Flight & Staff Good. Would much rather have a direct flight as offered by "other" airlines. Our flight was fully booked. Some of the Food options (purchase) ran out?

Date of travel: February 2019
Canada Economy Ixtapa - Edmonton
Helpful?
Thank Mary S
Montreal, Canada
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW
via mobile

Connection was delayed making it impossible to catch my2nd connecting flight. Was redirected to a further away destination to make a different connection which was also delayed. No one could assist me to tell me if it would be possible to catch the next connection( luckily it was also delayed). Flight attendants were rude. Request for a meal voucher over...

Date of travel: February 2019
More 
Domestic Economy Montreal - Saskatoon

Helpful?
Thank 657colinr
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW
via mobile

This is the third time we’ve booked a vacation to Disney using WestJet. Each time we’ve loved our hotel, the flights have been awesome (usually arriving a bit early) and we feel we’ve received great value for our dollar! WestJet is definitely on the top of our list to search next time we are planning a trip.

Date of travel: January 2019
USA Economy Calgary - Los Angeles
Helpful?
Thank Mandy Z
See travel tips for airlines
“Allow 1 hr for check in on domestic flights at early hours, only 1 TSA on duty”
suefenyvesi, 22 Feb 2019 | Read review
“The morning flight is ideal and on time. Usually the flight that leaves at 6:30 p.m. is late leaving the airport.”
angelavvvv, 22 Feb 2019 | Read review
“check airtransat”
wayned871, 22 Feb 2019 | Read review
“There is no Premium Lounge at the new Cancun Airport which Westjet chooses to fly into.”
K1380JJpaulb, 22 Feb 2019 | Read review
“If you get routed thru to Calgary, jump on one of their carts to take you to the international gates. It seems like it's a mile away.”
Raylap, 22 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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