Vueling Airlines

Headquarters: Barcelona Spain 08840

00 34 900 645 000

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Overview

2.533,670 reviews

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Onboard Experience

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Value for money

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Food and beverage

About Vueling Airlines

Airline Summary

Vueling, part of IAG and celebrating its 20th anniversary in 2024, is one of the main low-cost airlines in Europe and a key carrier in Spain. It is the leading airline operating from its main base at Barcelona-El Prat, as well as in other important markets in Spain, such as Bilbao. It is also the leading airline between mainland Spain and the Balearic and Canary Islands. Internationally, it is working to strengthen its presence in major hubs such as London-Gatwick, Paris-Orly, Amsterdam, Florence and Rome. With more than 4,600 employees, Vueling is the first airline in Europe to be certified as a Top Employer. Mission: We love connecting people and places, creating value for our shareholders, employees, customers, and society while building a sustainable future. Vision: Together we will be the leading LCC in all the markets we choose to serve by unlocking our full potential through Vueling Transform.

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2.5

33,670

Excellent

3,888

Very good

6,465

Average

4,695

Poor

3,143

Terrible

15,481

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HDStripad

1079 contributions

Good Service

Florence - MadridEurope

Very good flight from Florence to Madrid. On arrival at the airport we requested mobility assistance for one of us who struggles with stairs. (There was no airbridge to enter the plane.) An attendant pushed the wheelchair to a special area of departures lounge from where we were lifted by elevators to the door of the plane. Another wheelchair was provided at Madrid to take us to baggage carousel and taxi. The flight was smooth and on time. Any refreshments on board must be paid for by contactless credit card. Baggage was very slow to arrive at the carousel.

Date of travel: March 2025

Written 21 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Vueling Team

Hola HDStripad, Thank you for your message! We keep working to offer the best service to our customer and your feedback helps us to keep improving. We hope to see you on board again soon! Kind regards, Juan.

Written 22 March 2025

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Aissam K

1 contribution

The Worst Airline Experience Ever – Avoid at All Costs!

Bilbao - BarcelonaDomestic

The Worst Airline Experience Ever – Avoid at All Costs! I really dont recommend anyone . Terrifying and horrible flight . Avoid it at all Costs

Date of travel: March 2025

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Written 20 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Vueling Team

Hola aissamk2025, Thank you for sharing your feedback. We are very sorry to hear about your negative experience and truly regret that your flight did not meet your expectations. Please know that we take your comments seriously and will work to improve our services. If you would like further assistance, don’t hesitate to contact us through any of our support channels, including Facebook, X, and Instagram. Regards, Noa

Written 21 March 2025

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mystery guest

2 contributions

Vueling VIP Lounge SCAMS SENIOR Citizen

Malaga - BarcelonaDomestic

Vueling scams a senior citizen by refusing to refund or transfer a VIP Lounge pass (fully paid for). When it was booked, Vueling was not clear as to which city (Malaga or Barcelona)the VIP Pass was for. When the error was discovered, there was no attempt to rectify. It was "too bad, so sad, we have your money for free now". Good companies take care of seniors not take advantage of them.

Date of travel: March 2025

Written 20 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Vueling Team

Hello, We are very sorry that your experience with us was not satisfactory. We value every comment and are always looking to improve, so we appreciate you letting us know. Please don't hesitate to contact us through our customer service channels to resolve any questions or issues. We hope to have the opportunity to improve on your next flight. Best regards, Carlos.

Written 20 March 2025

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gene F

1 contribution

Never Fly Vueling its a nightmare

Basel - BarcelonaEurope

worst experience ever. flight VY6279 then connecting with flight VY7894 flight from Basel to Barcelona was on the 17th Feb 2025. The flight was late and the delay made us almost miss a connecting vueling flight to Cairo. I was travelling with a wheel chair assisted elderly parent. The flight crew simple ignored a small request to ask the flight deck to call ahead. specifically the senior flight attendant manageress. The luggage was not forwarded. The connecting flight staff at the Cairo gate were friendly to assist with loading for connecting. the airline is terrible. The few kind people care about their jobs and care for people especially the people for the cairo bound flight at the gate. They waited for us and assisted my elderly mother with her wheelchair. The vueling airport staff assisting with wheel chair transfer were stopping every minute for a chat despite our desparet requests to be assisted and forwarded were ignored. They could not understand plain English and simply ignored our desparation. The transfer wheel chair staff simply warned that we are being rude when desparately requesting to transfer by wheel chair to the next gate urgently. we were then told further to this the connecting flight luggage would not be forwarded since we booked via a 3rd party booking site. So this involved going to collect the luggage on the carousel and checking in again at the Vueling barcelona last minute check in desk. the ladies on duty including the manageress told me to take a hike (that is putting it politely) Begging for other help options simply made them more angry and dismissive. since with the check-in closed and no option left but to run through the airport with suitcases. The staff simply did not explain how to quickly collect your luggage for connections. Since the highest priority for anyone is to look after their elderly parent requiring wheel chair assistance was to get to the gate. Then after to collect luggage. The subsequent explanation at the late checkin desk is that i must miss the flight and my waiting mother at the gate is not their problem and hence refusing my luggage to be checked in left me desparate. I then ran through the passport control with 2 large suitcases and found the airplane ready to leave. The stress was unbearable. The experience would be worse if not for the decent people at the gate for the cairo bound flight including the flight crew who waited for my elderly parent. We would have lost all forward Cairo connecting flights and incur costs of accomodation in Barcelona. Then after the real prospect of organising our way back home. the airline then did not inform the ground crew in Cairo about a wheel chair passenger so we waited longer. The suitcases were then collected with damage and no clear instruction where they can collected. feedback is given with a sincere wish for a change of practices. customer service is minimal and based on few people with kindness. I also wish that no one experiences the agony we felt. Since the basics are firstly communication, the flight crew refused to pass the request that since the airline was late from Basel we urgently ask for notification for forward vueling flights instead they all shrugged their shoulders. It is also like they didnt want to speak English. I suggest never flying the airline. In my parents own words a real disgrace.

Date of travel: February 2025

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Written 16 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Vueling Team

Hola Gene, We see that you reached out through various channels. We will leave here the one we wrote to you on other channels, in order to unify our responses: Thank you for your detailed explanation of your experience with us, we are deeply sorry about the attitude of our colleagues. We kindly invite you to file a formal complaint through our website. That way, the corresponding department will be able to check all the details of your flight, and take the corresponding measures to ensure a better experience for future passengers. We remain at your disposal in case of needing further assistance. Best regards, Alicia.

Written 16 March 2025

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gary C

4 contributions

Customer service is awful

Rome - ParisEurope

Vueling cancelled our flight the morning of the flight so no notice. They provided no alternative and we had to re book using Easy Jet which costs us e500.00. We had another Vueling flight for Paris to Dublin which we arrived at by way easy jet after the desk was closed - we had valid tickets to fly but the airline would not allow us on despite the fact that the plane didn’t leave for another 25 minutes and the ramp remained connected - we were offered no alternative and had to take a taxi to Charlie’s de Gaul and fly aer Lingus at our expense again. Awful experience - race to the bottom

Date of travel: March 2025

Written 16 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Vueling Team

Hola Q761XDgaryc, Thank you for sharing your experience with us, we are sorry to read that it was not a good one. Please do not hesitate to reach out to us through any of our contact channels, as we would like to review your reservation, and help you make the corresponding claims. We remain at your disposal. Best regards, Alicia.

Written 16 March 2025

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.