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Virgin Atlantic Airways


10,014 reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England 011 44 344 209 7777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,014 Reviews from our TripAdvisor Community

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10,014 reviews from our community

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Showing 9,723: English reviews
Nazareth, Pennsylvania
Level 6 Contributor
119 reviews
38 helpful votes
Reviewed today
NEW

Upgraded to business class due to exhaustion coming back from Asia. Great time - seats / beds were very comfy, food great and staff on point at all times. I flew in economy the week before - and the staff were just as good. Very funny and engaging. But I highly recommend business class - only way to fly !

International Business Class London - Newark
Helpful?
Thank AdVantageV12
Hayle, United Kingdom
Level 6 Contributor
136 reviews
60 helpful votes
Reviewed today
NEW

I do like Virgin staff. They are friendly and helpful without being cloying or artificial. We were in 16A/C on the return flight from Las Vegas to Gatwick, very roomy but the aircon aimed at the top of our heads. Strange mother and daughter behind us, possibly slightly inebriated, they missed dinner and wanted compo from the airline. They also...

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International Premium Economy Las Vegas - London

Helpful?
Thank Tim L
Pershore, United Kingdom
Level 6 Contributor
328 reviews
104 helpful votes
Reviewed today
NEW

Another great flight with VA, check in at JFK was a little drawn out because bag drop wasn't open when we arrived (was 4 hours early for this) but once open all was super efficient. On board crew were very friendly, great service, entertainment and food.

International Premium Economy New York City - London
Helpful?
Thank Timbo3765
Pershore, United Kingdom
Level 6 Contributor
328 reviews
104 helpful votes
Reviewed today
NEW

Another great flight with VA. Efficient check in, friendly staff all the way to the gate and even better cabin stewards. Nothing too much trouble, on board refreshments frequent and meals tasty. No problems with choice and good duty free too.

International Premium Economy London - New York City
Helpful?
Thank Timbo3765
London, United Kingdom
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed today
NEW

I thought okay, however on flight food and drinks should be more when your on long haul flights you pay a lot and get little. the flight attendants holds on closely to the drinks trolley really not right. they need to offer a wide selection of beverages. .

International Economy London - Los Angeles
Helpful?
Thank yvonnefelton
Hastings, United Kingdom
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW

Flew from Heathrow to Dubai Premium economy and in my opinion is worth the ungrade. The seats are comfortable plenty of legroom food was tasty and drinks offered throughout the flight.My only complaint was my in flight entertainment system was broken on the way to Dubai i did tell the attendant but they never got back to me and i...

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International Premium Economy London - Dubai

Helpful?
Thank bex9209
Leicester, United Kingdom
2 reviews
5 helpful votes
Reviewed today
NEW

The staff were absolutely brilliant. I had an isle seat (2 in a row). The person by the window seat, dropped her magazine and her glass of wine spilled all over my trousers. One of the staff, immediately, got some PJs for me to change into, I then washed my linen trousers in the toilets, the staff then put them...

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International Economy London - Bridgetown

Helpful?
Thank ellepinel2018
London
Level 5 Contributor
78 reviews
16 helpful votes
Reviewed yesterday
NEW

I fly to New York 2 time & it was great service from all staff & great food ! I had good sleep & good time !

International Premium Economy London - New York City
Helpful?
Thank Mustapha G
Kettering, United Kingdom
Level 6 Contributor
156 reviews
51 helpful votes
Reviewed yesterday
NEW

We fly virgin every year, the quality of service never changes. We always book our seats early and get exit row seats in the bubble, they cost £80 each but well worth it. The food is what you would expect from airplane food (edible). The entertainment is good plenty of choices of films, tv programmes and music. All in all...

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International Economy London - Las Vegas

Helpful?
Thank markstomlins
Somerset, United Kingdom
Level 5 Contributor
72 reviews
19 helpful votes
Reviewed yesterday
NEW

I have flown with Virgin Atlantic several times and although I can clearly see there have been cut backs I would still recommend this airline. The cabin crew on the outward and return flights worked endlessly to ensure we had a pleasant flight. if I had one observation it would be the Virgin staff at Heathrow were not very helpful...

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International Economy London - Los Angeles

Helpful?
Thank rwwoo
See travel tips for airlines
“bring snacks along with you, no nuts of course.”
yvonnefelton, 15 Oct 2018 | Read review
“Book the bubble, you board first, and its quiet”
markstomlins, 14 Oct 2018 | Read review
“Upgrade to Premium Economy if you're travelling long haul.”
X8733NSalans, 13 Oct 2018 | Read review
“Extra leg room if you travelling economy”
602deel, 13 Oct 2018 | Read review
“Just sit back and relax. This airline takes excellent care of their passengers!”
Wanderer712565, 13 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

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