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Vietnam Airlines
Headquarters: 200 Nguyen Son Str., Long Bien District, Hanoi Vietnam
Overview
3.58,299 reviews
Travellers' Choice 2018 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About Vietnam Airlines

Airline Alliance

SkyTeam
Headquarters: 200 Nguyen Son Str., Long Bien District, Hanoi Vietnam

Airline Summary

The country's flag carrier, Vietnam Airlines (VN) was founded in 1956 as Vietnam Civil Aviation. It operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. Da Nang International Airport (DAD) is a secondary hub. A member of the SkyTeam alliance, Vietnam Airlines flies to about 20 domestic destinations and about 30 international destinations in Asia, Oceania and Europe. The carrier also has codeshare agreements with more than 20 other airlines. Vietnam Airlines' fleet of 92 aircraft are configured with one cabin (Economy Class), two cabins (Business Class and Economy Class) or three cabins (Business Class, Deluxe Economy Class and Economy Class)
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8299Reviews
2553Photos
100Tips

Reviews
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F00die_hard wrote a review Apr 2024
Sydney, Australia44 contributions15 helpful votes
Da Lat - Ho Chi Minh City
Domestic
I would give a zero star if I could. What kind of airlines changes the flight last minute from 8:40 am to 12:35 pm, just 5 minutes under 4 hours so that they wouldn’t have to give customers free cancellation? They deliberately did that. I wish it was them and not Bamboo that
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Florence wrote a review Apr 2024
Kuala Lumpur, Malaysia1014 contributions237 helpful votes
Con Dao Islands - Ho Chi Minh City
Domestic
Airline who never want to apologize for their system error and human error. Their customer care system failed, due to this, cannot manage my booking online and have to call unreachable call centers due to high traffic less staff working. Cannot amend my flight just by call, have
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Rick wrote a review Apr 2024
Sydney, Australia10 contributions1 helpful vote
Da Nang - Sydney
International
Second time flying Vietnam Airlines (6 mths since last flight in Oct '23) and there's worrying signs of a decline in standards. Multiple seatback entertainment systems were not working (including mine) and the standard of food had definitely dropped off in the last 6 mths since
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tmai wrote a review Apr 2024
Los Angeles, California133 contributions51 helpful votes
+1
Ho Chi Minh City - Hue
Domestic
Considering it was a 1 hour internal domestic flight, we paid quite a premium to take Vietnam Airlines, hoping for consistency and quality. VNA delivered neither. Just booking was an ordeal, even directly using their app failed again and again. Customer service chat was so
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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VNhigher wrote a review Apr 2024
Montreux, Switzerland3 contributions2 helpful votes
Tokyo - Ho Chi Minh City
Southeast Asia
This is not only for this flight but overall comment of Vietnam airline. This airline is the worst of the worst full service airlines. Some of budget airlines like HK Express, Peach Aviation, Airasia, Bamboo Air, Viet Jet air are doing better. If had issue with their official
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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123456
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Flyer48128632566 wrote a tip 6 Jun
"Should clear information where the luggage collects if checked in directly to the last destination why the customer trouble should inform. "
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Paul M wrote a tip 4 Jun
"Definitely try this airline"
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Katherine K wrote a tip May 2024
"If your flight gets cancelled, you are on your own! Don't fly this airline."
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Lisa F wrote a tip May 2024
"book with another airline"
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oliver h wrote a tip May 2024
"Book online for a trouble free experience "
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ReturnOne-WayMulti-city
Depart
Wed, 26/06
Return
Wed, 03/07
Travellers
1, Economy