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Vietnam Airlines

8,285 reviews
Headquarters: 200 Nguyen Son Str., Long Bien District, Hanoi Vietnam
Overview
3.58,285 reviews
Travellers' Choice 2018 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
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About Vietnam Airlines

Airline Alliance

SkyTeam
Headquarters: 200 Nguyen Son Str., Long Bien District, Hanoi Vietnam

Airline Summary

The country's flag carrier, Vietnam Airlines (VN) was founded in 1956 as Vietnam Civil Aviation. It operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. Da Nang International Airport (DAD) is a secondary hub. A member of the SkyTeam alliance, Vietnam Airlines flies to about 20 domestic destinations and about 30 international destinations in Asia, Oceania and Europe. The carrier also has codeshare agreements with more than 20 other airlines. Vietnam Airlines' fleet of 92 aircraft are configured with one cabin (Economy Class), two cabins (Business Class and Economy Class) or three cabins (Business Class, Deluxe Economy Class and Economy Class)
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8285Reviews
2545Photos
100Tips

Reviews
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Viet-Quang N wrote a review 15 May
Washington DC, District of Columbia6 contributions1 helpful vote
Hanoi - Ho Chi Minh City
Domestic
Excellent and significantly improved service quality. Their Lotusmiles program improved a lot. Cabin crew is very attentive, remember its passengers preferences, and I feel they wholeheartly meant it. Congrats!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jackrea wrote a review 15 May
Sydney, Australia40 contributions13 helpful votes
Sydney - Hanoi
International
The food and service was very good, but only a select few had their “beds” made up. The actual seats were SO uncomfortable, even when reclined, hard as a rock.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lisa F wrote a review 15 May
Broxbourne, United Kingdom1 contribution
London - Ho Chi Minh City
International
I am writing this on my iPad on the way home from a 3 week trip to Vietnam & Cambodia- it’s a 13 hour flight & my inflight entertainment screen doesn’t work - I’ve watched all my downloads & because of the noise of screaming babies there is little chance of sleep. Our terrible experience with Vietnam airlines started a few weeks before we left the UK , we booked an all inclusive tour through Mercury holidays & were given flight details so , as it is a long flight & my husband & I are both vegetarian we thought it best to pre book seats on all 6 flights (2 international, 4 internal) this was a painstaking experience & although on screen it looked like we had.booked the seats & vegetarian meals once the payment for a window seat had to be paid for this is where the system failed as the site could not process the additional card booking. So we tried the online bot which drew no conclusion & then phoned.They recommended that Mercury sort it out for us as we had booked through them initially. Mercury spent a great deal of time speaking to the airline and a week before travel the seats and vegetarian meals were all sorted & we received paperwork confirming this. When booking into the first flight at Heathrow we checked with the person on the desk that the vegetarian meals were booked and he said yes they were all on the system. Once we were on the flight it was a totally different story & they denied all knowledge of the meals booked and could only offer us 1 cheese sandwich between us- for a 12hour flight - absolutely disgusting. The chief steward did then take our confirmation letter & said he would make sure that for the rest of the flights our vegetarian food request would be on the system. And for the next internal flight we did have a vegetarian roll. As the other flights were quite short no food was served. But for the flight home today, as we were checking in at the airport after having to get up at 4am the check in staff said there was no record anywhere on the system for our request & as the food had already been loaded onto the flight there was nothing they could do.They really couldn’t of cared less- no customer service at all. So on this flight we’re have been given a roll with some vegetables in & a pasta salad that they have picked the chicken out of! On top of this my screen doesn’t work- really not impressed. On speaking to fellow travellers on this flight it seemed that many had the same experiences as us regarding vegetarian food and many of the screens on our flight didn't work either. So if you are vegetarian & might want some inflight entertainment I would avoid this airline at all costs.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Chiho H wrote a review 14 May
1 contribution
Tokyo - Frankfurt
International
Worst customer services. No responds and finally reached the customer service agent but he said ‘ I don’t remember I said ‘ for something he promised. Unbelievable
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jenny N wrote a review 12 May
1 contribution
Da Nang - Ho Chi Minh City
Domestic
Vietnam Airline Lounge is a total rip off. Cost $32 US and you get terrible food (cold and the soup is warm), food is left uncovered. There are flies all over the uncover food. The staff there doesn't come pick up the dishes. Sofa chair uncomfortable. We caught a bug with a bowl at our table. For the price you pay the standards should be better. Don't waste your money.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lisa F wrote a tip 15 May
"book with another airline"
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oliver h wrote a tip 12 May
"Book online for a trouble free experience "
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The Travelling Chef wrote a tip 8 May
"Book early for the best prices recommend an asle near the back for solo travellers If you're travelling from the UK avoid a stop in France "
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Florence wrote a tip Apr 2024
"worst airline"
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Rick wrote a tip Apr 2024
"Cross your fingers! Vietnam struggles to provide a consistent experience."
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Depart
Sat, 01/06
Return
Sat, 08/06
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1, Economy