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Vietnam Airlines

Headquarters: 200 Nguyen Son Str., Long Bien District, Hanoi Vietnam
Overview
3.58,319 reviews
Travellers' Choice 2018 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
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About Vietnam Airlines

Airline Alliance

SkyTeam
Headquarters: 200 Nguyen Son Str., Long Bien District, Hanoi Vietnam

Airline Summary

The country's flag carrier, Vietnam Airlines (VN) was founded in 1956 as Vietnam Civil Aviation. It operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. Da Nang International Airport (DAD) is a secondary hub. A member of the SkyTeam alliance, Vietnam Airlines flies to about 20 domestic destinations and about 30 international destinations in Asia, Oceania and Europe. The carrier also has codeshare agreements with more than 20 other airlines. Vietnam Airlines' fleet of 92 aircraft are configured with one cabin (Economy Class), two cabins (Business Class and Economy Class) or three cabins (Business Class, Deluxe Economy Class and Economy Class)
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8319Reviews
2558Photos
100Tips

Reviews
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Julie W wrote a review 11 Jul
1 contribution
Bangkok - Hanoi
Southeast Asia
I made a booking with Vietnam Airlines but unfortunately didn't have enough confidence in being allowed to board. I booked with them directly and discovered a week before flying they gave me two booking reference numbers and my details were changed to show that the booking was made in Vietnam with a local credit card through a travel agent and part of my name had changed. The airline advised they couldn't refund me as it had to go through the agency I booked with. Advised there was an issue as I booked direct. They weren't interested and customer service is beyond awful. This is the most unprofessional airline.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Scenic24269353028 wrote a review 11 Jul
3 contributions
New Delhi - Ho Chi Minh City
Southeast Asia
my Trip ID: 240426135572 and PNR is 5JINB7 honestly, my experience was just okays with them. international flight is good and provides a lot of amenities along with water bottle, cushion, blanket, earphones, good legroom space, food, etc. my only point of concern and dissatisfaction is that they don't mention what is the ingredient in their Vegetarian and Non-Veg meal. For Hindu Meal, they give non-veg in this which is uncertain for sure. Also, there was a delay in flight too which can be avoided for future and for their short and domestic flights in Vietnam, they don't provide meals in that even if I had booked online already which I felt was not fair at all. Also, once I landed back to IGI airport, Delhi, my luggage was delayed for almost an hour which was also very disappointing as I had to rush to the office next early morning and my whole schedule got delayed and hampered. Rest, overall experience with them was just okay and not so good but it can be better with times if they just improvise internally a lot.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Voyager49174673342 wrote a review 11 Jul
5 contributions
Hanoi - Da Nang
Domestic
Seat felt terrible and very my back was sat where I had barely a windows and people where kicking me from behind but the crew where nice
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Andrew M wrote a review 9 Jul
Sydney, Australia259 contributions
Sydney - Ho Chi Minh City
International
On a holiday at start of July we made the mistake of flying with Vietnam Airlines - it was a horrendous experience! Having both travelled extensively it was the worst international flight we’d encountered. The airline has no focus on its customers nor makes any effort to deliver a great customer experience. Travelling in Premium Economy our flight from Sydney to Ho Chi Minh was delayed by almost 90 mins (with no explanation) and we then had no inflight entertainment for 9 hours - cabin crew were arrogant and very dismissive. We were told to lodge a formal complaint online but advised we may not receive a response - after submitting the complaint online and via email we heard nothing! Crew seemed totally disorganised at check-in and boarding, and there was no proactiveness to assist passengers or provide a great travel experience. Return flight from Ho Chi Minh City also had a significant delay and poor inflight service. In a county that prides itself on customer service the airline is a national embarrassment. Avoid Vietnam Airlines!
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Magnus B wrote a review 8 Jul
1 contribution
Stockholm - Ho Chi Minh City
International
To begin with was changing to this flight in France and will never more change plane in France. The airport is the worst had to check in 5 times to get to my flight and once i get to my flight vietnam airlines wich i will be flying with for 13,3 hours. The display for entertainment dosent work, when i ask if they can fix it the respond ohhh many displays dosent work. The food onboard was not edible. So i will never fly with vietnam airlines again and never make a transfer in france.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vali của tôi bị ném vỡ
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4 Helpful votes
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Scenic24269353028 wrote a tip 11 Jul
"always ask their food menu in detail as they give anything in their meal without even knowing."
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Magnus B wrote a tip 8 Jul
"Choose Thai airways instead."
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Susan L wrote a tip 5 Jul
"Double check your visa requirements prior to travelling. Regardless, if you need help, ask the customer service staff. "
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nitesh s wrote a tip Jun 2024
"Don't book "
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Flyer48128632566 wrote a tip Jun 2024
"Should clear information where the luggage collects if checked in directly to the last destination why the customer trouble should inform. "
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