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United Airlines

54,678 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606
Overview
3.054,678 reviews
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About United Airlines

Airline Alliance

Star Alliance
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606

Airline Summary

US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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54678Reviews
23068Photos
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amira wrote a review Yesterday
Santa Monica, California40 contributions49 helpful votes
Johannesburg - Denver
International
United staff were great and the pilot kept us informed when our taking off was 30 mins delayed. The wine was great on the flight however your food could have been better because the lamb was tough and my boyfriend's vegetarian option was very plan. Their announcements were way too loud on our aircraft, we blocked our ear to avoid how loud it was - not sure why they did that regularly on their flights. British Airways has more room in Business and your sleeping space was a little small. I'm a size zero women, and even for me it was tight to sleep in business. The additional security you had in Johannesburg at the Gate was terrible. They made us throw out our water when we had got it from the united Lobby and we had already cleared security. The ladies at this additional/ added security check were very slow and really were not checking our bags for anything - it was a joke and really slowed down boarding. Hire good United Airlines staff at Johannesburg airport or don't bother. We flight United a lot because they have the most non-stop flights in & out of Denver airport but they are not my favorite airline.
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Z87VUpaulj wrote a review Yesterday
Milwaukee, Wisconsin4 contributions
They canceled our flight Chicago Illinois to Milwaukee they said they had a plane problem. Now we're going to stay overnight in Newark New Jersey no emails no text message no reason why that about 2 hours ago My wife found a text or email stating they had a plane problem. We picked our tickets up at 7:00 the flight was canceled before 5:00 p a.m. they say they going to have a hotel room for us When we get there. That may be 11:00 I'm afraid there will be nobody working then our next flight to Milwaukee will be at 7:30 in the morning I guarantee you we probably won't be staying in the hotel because no one will be there to give us about you. And United doesn't really care anymore.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JBR wrote a review Yesterday
5 contributions5 helpful votes
Vancouver - Memphis
USA
United Airlines has the absolute worst customer service I have ever experienced. My connecting flight in Chicago was canceled due to weather. I was not notified. I had to stand in line for 3 hours to find out I was rescheduled for the next day. When I finally arrived at my destination my bag didn't arrive. Well, they did but it took the morons in the baggage department 4 days to deliver them to my hotel even though it was sitting at the airport baggage room the whole time. I talked to several managers, I believe who were in India, who promised my bag was found and be delivered within hours. When I got home I decided to try and contact someone in the USA. Good luck...when I finally did, they are just as incompetent. You'd think they'd be embarrassed and want to make things right? Nope. They offer bare minimum and make Trying to reach out very difficult. 1.5 months later I am still trying to get proper compensation. Want a free master class on incompetence? Fly United!
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Pete M wrote a review 2 Mar
Edison, New Jersey2 contributions3 helpful votes
Las Vegas - Newark
Domestic
Excuse after excuse. They lie until they cant lie anymore. 8 hours of waiting then they cancel flight. I hate this airline!! With domestic flights they are hands down the worst. Upon boarding 1st mechanical problem then the lavatories then no AC and finally no pilot. You cant make it up. To top it off had to pay out of pocket for hotel and food.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Samer A wrote a review 2 Mar
1 contribution
Louisville - Stockholm
International
Worst staff at checkout desk ! The lady was rude and in the middle of checkout another employee came and in a rude way dropped my passport and told the lady she have to pick up her car , even the other employee start shaking her head . Not sorry I’m leaving she didn’t even looked at me , just slammed my passport after scanning! I was looking forward to fly with United more often , but heck no , no more !!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Coming into Honolulu
1 Helpful vote
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"Airplane" food - on a flight from Chicago to Munich - Feb 2023
21 Helpful votes
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Taking off from NEW YORK LGA, NY. January 2023
40 Helpful votes2 Reposts
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Arrived to CHICAGO O'HARE, IL. January 2023
6 Helpful votes
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James G wrote a tip 1 Mar
"just fly"
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Nate A wrote a tip Feb 2024
"book with a different airline united is by far the worst i’ve been on"
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Max wrote a tip Feb 2024
"Never fly UA1057. For some reason those planes are always experiencing mechanical problems. If you can avoid UA, do so."
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Connector37433526150 wrote a tip Feb 2024
"Don't use United"
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Mike D wrote a tip Feb 2024
"Pick another airline!"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: $49
2th checked bag: $65
3th checked bag: $243
4th checked bag: $243
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: $49
2th checked bag: $81
3th checked bag: $243
4th checked bag: $243
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: $49
2th checked bag: $89
3th checked bag: $291
4th checked bag: $291
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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ReturnOne-WayMulti-city
Depart
Mon, 18/03
Return
Mon, 25/03
Travellers
1, Economy