We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

United Airlines


36,179 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1 800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

36,179 Reviews from our TripAdvisor Community

Write a Review

36,179 reviews from our community

Filter reviews by popular destinations:
All reviews Newark San Francisco Chicago Houston Los Angeles Washington DC Denver London New York City Honolulu Las Vegas Orlando Cancun Boston Seattle
Traveller rating
Cabin
  • (25,124)
  • (0)
  • (3,498)
  • (3,128)
Route
  • (17,359)
  • (10,553)
  • (1,241)
  • (1,085)
  • (873)
  • More
Language
  • More
Showing 31,771: English reviews
Toronto, Canada
Level 5 Contributor
77 reviews
29 helpful votes
Reviewed yesterday
NEW
via mobile

Flight was smooth and staff were friendly. Check in was quick and easy. I don’t enjoy flying on their smaller planes (I find them rickety) but this plane was great. Staff were very attentive and nice!

Date of travel: December 2018
Domestic Economy Washington DC - Los Angeles
Helpful?
Thank Isa C
Toronto, Canada
Level 5 Contributor
77 reviews
29 helpful votes
Reviewed yesterday
NEW
via mobile

The flight itself was fine. It was a bit rocky and felt rickety, but that may just be because of the size of the plane. It was very small! That was fine but I was sad about having to pay to check luggage, which wasn’t clear before and that they didn’t make it through the full plane for drinks! Only...

Date of travel: December 2018
More 
USA Economy Toronto - Washington DC

Helpful?
Thank Isa C
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Booked over six months early for best deal. Flight changed for return home. Took 10.5 hours to get home, up over 28 hours. Rough. No trip insurance so had to accept change. Will book with other airline next time. In laws booked last minute cost way less and direct flight. Just felt pushed to a poor choice.

Date of travel: December 2018
Domestic Economy Kailua-Kona - Portland
Helpful?
Thank Annette B
Goldsboro, North Carolina
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW
via mobile

The flight was smooth and I didn't have any issues with security or bag claim. The overall flight was great, but the flight attendants were rude and unfriendly.

Date of travel: December 2018
Domestic Economy Raleigh - Des Moines
Helpful?
Thank boogybear75
Houston, Texas
Level 5 Contributor
66 reviews
5 helpful votes
Reviewed yesterday
NEW

excellent service,flight attendants very friendly and willing to help me whenever i need it ,when ever you are booking your luggage if you get stuck there is always an united rep.willing to help you in the process,i've traveling united for over 20 yrs never had a problem

Date of travel: August 2018
Domestic Economy Houston - Columbus
Helpful?
Thank Caramco
Level 2 Contributor
7 reviews
5 helpful votes
Reviewed yesterday
NEW

We leave Punta Cana RIU resort at 1120, for a flight scheduled to depart at 3:20pm. We have the United App and it was only after we were dropped off did we discover our flight was delayed to 4:40, then 5:30 then 6:16pm. Fly Jet Blue not United.

Date of travel: December 2018
International Economy Punta Cana - Newark
Helpful?
Thank Iris R
Nipomo, California
Level 4 Contributor
38 reviews
8 helpful votes
Reviewed yesterday
NEW

We were delayed by 2 hours on our first leg of our flight. The attendant realized at check in that we were not going to make our connecting flight. She rebooked us right then for a connecting flight to our final destination. I must say that the gate attendants in San Francisco need to have a refresher course on Customer...

Date of travel: October 2018
More 
Domestic First Class San Luis Obispo - Dallas

Helpful?
Thank Marlena920
NJ
Level 4 Contributor
30 reviews
20 helpful votes
Reviewed yesterday
NEW

The flight to Jackson was ok! We had a layover in Chicago OHare and then onto a 50 seater to Jackson. You can never seem to find this flight for less than $400 The seats on the 50 seater are not the most comfortable but we survived! However, the way home from Jackson to Chicago was ok. We were delayed...

Date of travel: November 2018
More 
Domestic Economy Newark - Jackson

Helpful?
Thank kathleen040nj
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW

I had injured my leg and required handicap assistance. they were efficient in gettig a wheelchair for me and helped me get through security rapidly. in addition to this assistance, both my husband and I had been placed on the waitlist for upgrade from economy to First Class which we were awarded. The extra leg room and better food was...

Date of travel: December 2018
More 
Domestic First Class San Francisco - Maui

Helpful?
Thank Donna C
Houston, Texas
Level 3 Contributor
24 reviews
5 helpful votes
Reviewed yesterday
NEW

I have flown the round trip from home in Ft Lauderdale to Houston 3 to 4 times a year for the last 20 years. I love it for the on time departures and if there is a slight delay, the pilots make it up by increasing air speed. In addition you have a reservation for the specific seat of your...

Date of travel: September 2018
More 
Domestic Business Class Fort Lauderdale - Houston

Helpful?
Thank Steve G
See travel tips for airlines
“add trip insurance so if flight is changed you can get a better option.”
F7026BIannetteb, 18 Dec 2018 | Read review
“arrive on time since we have too book .”
Caramco, 18 Dec 2018 | Read review
“Be on time”
irisr576, 18 Dec 2018 | Read review
“The sooner you book your flight the cheaper the price.”
E9947RVsteveg, 18 Dec 2018 | Read review
“Seriously consider other airlines when flying to Europe.”
jamesbC6821UR, 18 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

9,111 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (9111)
Viewed
Seat (601)
Viewed
Airline Lounge (469)
Viewed
Airport (1213)
Viewed
Onboard Feature (327)
Viewed
View from Window (3524)
Viewed
Food and Drink (1059)
Viewed
Cabin (514)
Viewed
Our fleet (56)
Viewed
Videos (1)
Viewed
Other (1347)