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Turkish Airlines

35,580 reviews
Headquarters: Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy, Istanbul Türkiye 34149
Overview
3.535,580 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Turkish Airlines

Airline Alliance

Star Alliance
Headquarters: Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy, Istanbul Türkiye 34149

Airline Summary

Established in 1933 with a fleet of five aircraft, Star Alliance member Turkish Airlines (TK) has a fleet of 328 (passenger and cargo) aircraft flying to more than 300 worldwide destinations as 253 international and 49 domestic, in 121 countries.
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35580Reviews
11632Photos
100Tips

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Bojana D wrote a review Yesterday
1 contribution
Chicago - Skopje
International
Turkish Airlines customer service is just terrible. They don’t care about their loyal customers or anything besides trying to overcharge for everything. I have been loyal “Turkish Airlines” customer for about 15 years. They don’t even bother to help if you need anything. I guess they are forgetting that they have jobs and business because of their customers. How the time passes by “Turkish Airlines” customer service is getting more terrible.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lorena wrote a review Yesterday
5 contributions3 helpful votes
Dubai - Leipzig
International
Somehow may understanding for costumer service is very different to the Turkish Airlines, which is just based on excuses, delays and not wanting to compensate. We are trying to get our compensation for Airline mistake since 9 month, which is just annoying and send mail are not read or even deleted. On 15th April 2024 send to Merve O. (Turkish Airlines Costumer represent, case TK-10485138 #S1-33161757# Regarding Your Feedback ) all required documents e.g. consent form signed by entire family, refund form, bank details, bank confirmation letter and passport copies of entire family. Today i received another mail saying below. IWe would like to inform you that for the underage passengers, the refund can be made to their parents. Therefore, we kindly request you to send any document showing our underage passenger's parental information e.g. birth certificate. His/her parents' name must be seen in the document. Also, the passports of both parents must be sent. The refund request form that we have forwarded to you in the attachment of the e-mail must be filled in completely and signed with wet signature. (Signature must match with your signature on your passport or ID card.) For all passengers. We would like to inform you that If you do not respond within 5 days, your feedback will be closed automatically. So why would i give Turkish Airlines the Birth certificate of our daughters? Who are they ? No other airlines ask for this, we send their passport copies already. You got the passport scans when we checked in several times, because of the incompetency of Turkish airlines. Signatures defers all the time with everyone, how can the children have the exact same signature as in the passport. So how long is this going to go back and forward? How much more incompetency is Turkish Airline showing? If you have the option flying with another airline do so, just upsetting and annoying.
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Date of travel: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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saman G wrote a review 17 Apr
Los Angeles, California7 contributions5 helpful votes
Newark - Istanbul
International
Very poor service by Turkish ticketing and gate customer support after the ground stop forced us to reschedule. First rep said we can't book you another flight since your ticket was booked using miles. Then they said we booked a flight from JFK (30 miles away!) upon going to JFK found out ticket was an economy not a business ticket that I had and also had to pay for it again!!! after hours of not getting any assistance from Turkish ticket desk at JFK, I called the miles & smiles support line and they refund my miles with $150 fine. This airline might have a good food board, but they will leave you stranded if you need to rebook. don't risk it
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Samar D wrote a review 17 Apr
1 contribution
Miami - New Delhi
International
Very bad airline. Never book a ticket with this airline. Avoid such airlines unless you have other options. I booked 3 tickets to travel from Miami to Delhi India. 2 days later I asked the customer service if there is any option to reschedule the tickets. What the customer service guy understood god knows, he canceled the tickets and I was ot informed. Usually you receive an email indicating your tickets have been cancelled. After a few days I came to know that tickets were cancelled and they charged me a penalty of $260 per ticket = $780. I rised the issue 3 times with the airline, but in vain. That is their pilicy. Customer service guys sit in Turkey and they do not understand english properly. I had to book 3 tickets again with some other airline to complete my journey. So please be aware and book your tickets accordingly. Thank you
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dmitri P wrote a review 17 Apr
1 contribution1 helpful vote
Moscow - Cancun
International
This is objectively the worst (by far) airline I've seen in my many years of traveling. To make a very long story short - please avoid at any cost even if other flight costs a bit more. They can decline your boarding at the gate without providing any reasons, then you try to modify your ticket and/or get a refund without any luck. After days of battling with various departments (customer service, complaints/feedback etc) you understand that this make absolutely no sense, you just wasting your time going in circles, these people have no authority to do anything, their responses make no sense. In summary, my experience was awful (I don't say that often). Avoid them, you might loose so much more in the end..
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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I checked my app and found that they cancelled all my reservations 4 days before my trip!
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saman G wrote a tip 17 Apr
"Don't collect Turkish miles and smiles or never book their award flights, you can not rebook in case of canceled flights"
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Abbas U wrote a tip 15 Apr
"Bad service n need better customer service English language service "
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Anoop T wrote a tip 15 Apr
"Don’t travel with Turkish airlines there cabin crews are not very kind and also their customer care pathetic "
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Matt M wrote a tip 14 Apr
"NEVER USE THEM AGAIN I GAVE THEM 3 chances which is more than enough "
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Filip H wrote a tip 14 Apr
"Better fly with someone else, save nerves and money."
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Depart
Fri, 03/05
Return
Fri, 10/05
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1, Economy