Turkish Airlines

Headquarters: Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy, Istanbul Türkiye 34149

00 90 850 333 0849

Website

3.537,856 reviews

Travellers' Choice 2019 Winner

Travellers' Choice 2018 Winner

Travellers' Choice 2017 Winner

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About Turkish Airlines

Airline Alliance

Star Alliance

Airline Summary

Established in 1933 with a fleet of five aircraft, Star Alliance member Turkish Airlines (TK) has a fleet of 328 (passenger and cargo) aircraft flying to more than 300 worldwide destinations as 253 international and 49 domestic, in 121 countries.

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3.5

37,856

Excellent

14,152

Very good

8,627

Average

3,301

Poor

2,247

Terrible

9,534

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layan s

1 contribution

Terrible costumer service and rude staff

Amman - IstanbulInternational

Terrible experience , staff has the worst attitude ,very rude and unprofessional. Costumer service is even worse same response every time which has nothing to do with my complaint.

Date of travel: October 2024

Written 17 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Caroline B

1 contribution

Disappointing Experience with Turkish Airlines Business Class

Zurich - Muscat GovernorateInternational

We flew with Turkish Airlines in Business Class from Zurich to Oman with a stopover in Istanbul – both outbound and return. Given all the hype and positive reviews, I had high expectations, but I honestly don’t understand the praise. Especially when airlines like Lufthansa and Swiss are often rated lower in comparisons, my experience with Turkish Airlines was truly disappointing. Here are the main reasons for my negative review: No lie-flat seats on an overnight flight in Business Class: This is completely unacceptable! On a longer flight, a proper bed is expected in Business Class for a comfortable rest. Unfriendly flight attendants: The crew was unhelpful and rude on both flights, making the experience far from premium. No proactive service: Requests for water or wine had to be made every time – and each time, we were met with annoyed expressions from the staff. This is simply not the level of service one expects in Business Class. No champagne as a welcome drink: Only juices and syrups were offered, and even upon request, champagne was not available. This is unacceptable, especially when other Middle Eastern airlines offer it as a standard. Toilets constantly blocked: On both flights, the Business Class toilets were repeatedly locked for over an hour because the crew was using them. At times, they were occupied for 20 minutes straight. This was especially difficult when traveling with a small child, as we couldn’t use the Economy toilets either due to meal service. Terrible food: Overcooked and lacking any real flavor – a stark contrast to the high-quality meals served by other airlines in Business Class. Overall, the experience was not worth the price. I had much higher expectations from Turkish Airlines

Date of travel: February 2025

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Written 17 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Hasan M

Dubai, United Arab Emirates

5 contributions

The worst airline I have ever been to

Dubai - ViennaInternational

I was curious on using Turkish airlines but it turned out that I was using Anadolu Jet instead. And they scammed me. There were no inflight service and no inflight entertainment. Literally never flying again

Date of travel: April 2024

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Written 17 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Quest62356706391

1 contribution

They made me miss my flight through their scheme to get me to buy more tickets for me and my son

Istanbul - Washington DCInternational

Worst airline ever I had to fly to Washington to go back home and my flight was at 8:40 am but there was a big line so I sat down from 7 to 8:10 am to wait for the line as soon as I got up to go to my flight with my son the person at the gates front let me in then the person on the desk to process my ticket told me that my gate closed and that I had to be 20 minutes earlier I told them there was still 10 minutes till there was 20 minutes left for the gate and they told me dont worry about it and that they will just reschedule my flight on them if I just went to the care point and told them what happened so I went there and there was a line when I got up to the line there was 10 minutes life to my flight I told then what happened and told they told me that’s impossible and they thought I was lying and they told me there was a flight to Washington at 3 pm for $1,300 per person so I had to book 2 new tickets for me and my son never coming back to this airline very rude, bad customer service, they dont know how to do there job to get back my luggage I asked care point they told me go to go to passport control so I asked employees for where that is and they all sent me to the end of the airport and to the beginning they told even know where it was I had to go to the turkish airline care point to ask where it was again if you noticed what the guy made me go to care point to close the gate its a scheme to get more money I didn’t book through turkish airline I did through Egypt Air

Date of travel: March 2025

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Written 16 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Naresh G

1 contribution

Horrible flight, bad food and zero customer services

Dallas - New DelhiInternational

We used this flight between Dallas to New Delhi. It was a horrible flight with bad food and zero customer service. We will never use this flight again.

Date of travel: March 2025

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Written 16 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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