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TAP Portugal


11,343 reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal 011 351 707 205 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,343 Reviews from our TripAdvisor Community

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11,343 reviews from our community

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Showing 3,276: English reviews
Lausanne, Switzerland
Level 4 Contributor
39 reviews
12 helpful votes
Reviewed 2 days ago
NEW

TAP has a very poor website but once you get used to it, you eventually manage. Business class makes a significant difference because there is no one sitting next to you. Don’t expect more space for you legs than in economy though. Same seats , same row spacing, but no one in the seat next to yours. Food is also...

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Europe Business Class Canton of Geneva - Lisbon

Helpful?
Thank A7842DKeva
Florida
Level 5 Contributor
22 reviews
12 helpful votes
Reviewed 3 days ago
NEW

I was a bit nervous about what to expect, as I had read numerous disappointing reviews. Our flight was fabulous from start to finish! Great experience from check in to boarding and once on the plane the service was first class! Food wasn't bad and they were every generous with the wine even at 10:30 am! Flight Attendants were excellent...

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International Business Class Lisbon - Miami

Helpful?
Thank gotorado
Level 1 Contributor
4 reviews
Reviewed 3 days ago
NEW
via mobile

I recently flew with tap for a family holiday and the organisation at Gatwick was very poor. The flight on the way out was delayed by 1 hour which we didn't mind too much as couldn't check in at our villa till the evening. At Gatwick my mum was mistaken for another member of our party at check in and...

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Europe Economy London - Lisbon

Helpful?
Thank ella10m
Southampton, United Kingdom
Level 4 Contributor
47 reviews
27 helpful votes
Reviewed 3 days ago
NEW

rubbish service at gatwick I was checked in as a different member of our party, my passport wasn't looked at, on boarding my case was there to be identified which I did and said my bag will definitely be on the plane won't it and they said of course, but when I got to Lishon surprise surprise no case. We...

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Europe Economy London - Lisbon

Helpful?
Thank sezy_10
Salento, Italy
Level 2 Contributor
5 reviews
Reviewed 3 days ago
NEW

The company ground representatives, after embarking with big delay, strated lying to all of us sayng that the delay was due to a mishandling of the cabin crew's luggage. We arrived at the aircraft and it was even closed. So we went back to terminal and after 3 hours they managed to admit that the flight was going to be...

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Europe Economy Lisbon - Rome

Helpful?
Thank francescorJ7809ZC
Level 1 Contributor
1 review
Reviewed 4 days ago
NEW

The plain was delayed from the start in Funchal. We had a very narrow window of transfer in Lissabon so we called TAP and asked them if they could help and what to do if we missed the connecting flight. A very nice lady helped us and made pre reservations on the next flight to Copenhagen from Lissabon in case...

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Europe Economy Funchal - Copenhagen

Helpful?
Thank Charlotte S
Lake Forest, California
Level 1 Contributor
3 reviews
7 helpful votes
Reviewed 4 days ago
NEW
via mobile

I will start by forewarning all those that are thinking about flying with TAP Portugal Airlines that you had better brace yourselves for the absolutely worst experience with customer service imaginable. My husband and I travel overseas extensively and we both agree that the service and highly misleading deception provided by this TAP Airlines ranks at the very bottom of...

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International Business Class Los Angeles - Porto

Helpful?
4 Thank Galina1969
Miami, Florida
Level 2 Contributor
6 reviews
5 helpful votes
Reviewed 4 days ago
NEW

Buyer beware. This is not a major airline. How can they charge $1,800 for an "economy" ticket and charge $50 plus for checked international baggage, one bag? Apparently, they have a difference between economy and economy discount. At that price, what is the discount? In Miami, they fly in an out of the most decrepit part of that generally piss...

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International Economy Miami - Paris

Helpful?
4 Thank OriginalTURBOSMURF
London, United Kingdom
Level 3 Contributor
20 reviews
8 helpful votes
Reviewed 4 days ago
NEW
via mobile

Took my wife & my sons onto TAP Portugal flight. Very friendly & attentive service from the air crew. We flew to Lisbon from London Heathrow to connect the flight to Faro. Will continue to fly with TAP Portugal in future.

Domestic Economy Lisbon - Faro
Helpful?
1 Thank Gruneberg
London, United Kingdom
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 4 days ago
NEW
via mobile

What a scam - business class Lisbon to Accra - same seat (one that doesn’t recline more than 20degrees and same leg room) as those travelling economy, same meal just with crockery and metal utensils. Same alcohol just in a glass. So extra £1000 for a ticket gets you a flash EasyJet seat at TAP. What a scam and I...

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International Business Class Lisbon - Accra

Helpful?
2 Thank foodnutgeo13
See travel tips for airlines
“Avoid if possible flights that arrive at the end of the day. They frequently get parked away from the terminal”
A7842DKeva, 14 Aug 2018 | Read review
“Fly with another airline!”
sezy_10, 13 Aug 2018 | Read review
“avoid it, take a low cost, they offer better price and services”
francescorJ7809ZC, 13 Aug 2018 | Read review
“NEVER fly this horrible airline”
JeremyAzzopardi2007, 11 Aug 2018 | Read review
“Do not fly with Tap Air”
472charlesc, 10 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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