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TAP Portugal


13,363 reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal 011 351 707 205 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,363 Reviews from our TripAdvisor Community

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13,363 reviews from our community

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Showing 4,020: English reviews
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

This was my first flying a TAP, I chose the flight as it was offering the date I needed to return home. It was the best price being offered and the layover was short. Not knowing what to expect, I thought of a small plane with uncomfortable seats and no meals. I was pleasantly surprised, the seats were very comfortable,...

Date of travel: May 2018
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International Economy Lamezia Terme - Toronto

Helpful?
Thank Flyer729897
Silveira, Portugal
1 review
Reviewed yesterday
NEW
via mobile

A flight delayed over 6x hours with no refund. Weather conditions they said... Not providing a single METAR report. Good crew's, trusty flight's but the worst costumer care you can find. Just my opinion and experience with thousands of miles. Amazing!

Date of travel: July 2018
International Economy Maputo - Lisbon
Helpful?
Thank ct2gxz
uk
Level 6 Contributor
137 reviews
236 helpful votes
Reviewed yesterday
NEW

looked a good airline first and last experience with it , they damaged my suitcase behond repair and have now washed there hands of it arrived back into Manchester and the zipfasteners completly broken and my tsa padlock missing, baggage controle at man said they wount cover zips write to them, and i certainly did, they charge for suitcases and...

Date of travel: November 2018
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International Economy Manchester - New York City

Helpful?
Thank roaminfred
Helsinki, Finland
Level 5 Contributor
68 reviews
12 helpful votes
Reviewed yesterday
NEW

Very comfortable choice! There is still an airline that serves food. And the meals were good. Also the service in the planes is very good. The ground service was slightly disappointing though.

Date of travel: December 2018
International Economy Lisbon - Praia
Helpful?
Thank tautio
Redington Beach, Florida
Level 5 Contributor
68 reviews
37 helpful votes
Reviewed 2 days ago
NEW

First off, let me say that we never got to experience the TAP Portugal flight service. This review concerns their inflexible policy regarding non-refundable ticket purchases. As a regular traveler, I certainly understand the words "non-refundable." However, most airlines have "addendums" to their policies that allow for uncontrollable circumstances. In our case, we had planned a 12-day cruise that was...

Date of travel: September 2018
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International Economy Lisbon - Miami

Helpful?
1 Thank pdwarren
Chelmsford, United Kingdom
Level 6 Contributor
209 reviews
119 helpful votes
Reviewed 2 days ago
NEW
via mobile

Please check on the complaints & any web site regarding this company. Terrible aircraft !! In fact not fit for purpose. I lodged a complaint as soon as we returned in October 2018 & they still haven't had the decency to get back to us but now reading all the complaints I realize I wasted my time even writing. They...

Date of travel: October 2018
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International Economy Rio de Janeiro - London

Helpful?
1 Thank shellshock04
1 review
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Don’t be fooled by the low price, especially if you are a family and are looking for a good price. Worst airline ever for service. Weak systems and then after queueing for over 2 hours, still not checked. Also no luggage included with 5 tickets.

Date of travel: December 2018
International Economy Accra - London
Helpful?
1 Thank BE D
Islamabad, Pakistan
Level 6 Contributor
97 reviews
59 helpful votes
Reviewed 2 days ago
NEW
via mobile

Since I bought ticket one day earlier it was at least 20 times more expensive then average fare cost. That’s a rip off. Also what I understood was one luggage was included on their site since it stated extra bag will be charged. One check in bag fee was twice the price of average fare. For a national carrier plane...

Date of travel: December 2018
More 
Europe Economy Paris - Lisbon

Helpful?
Thank MSalmanF
Lisbon, Portugal
Level 2 Contributor
9 reviews
Reviewed 2 days ago
NEW

The flight from TAP was managed by EuroAtlantic It seems a B type class of movie. All the service was class B from food to small details of drinking and support. The Lounge in Lisbon was oveercrowded and the smell in the lavatoty/toillets was worst than in a soccer stadium. The experience was bad especially with the price we paid

Date of travel: December 2018
International Business Class Lisbon - Salvador
Helpful?
Thank Varatojo R
Portimao, Portugal
Level 3 Contributor
10 reviews
Reviewed 2 days ago
NEW

I had to cancel this flight within the time period they specified. I received an e-mail that I would receive a refund. I waited a week and contacted them regarding the refund. I could not find the original flight number. I was informed without the number they could not do anything. I have flown many airlines and they always can...

Date of travel: November 2018
More 
Domestic Economy Lisbon - Funchal

Helpful?
Thank wino1943
See travel tips for airlines
“become the captain or flight crew”
roaminfred, 15 Dec 2018 | Read review
“Before flying try to know if is really TAP to do the flight”
jricardovaratojo, 14 Dec 2018 | Read review
“As listed, if you use TAP keep all your documents.”
wino1943, 14 Dec 2018 | Read review
“Don't Book A Flight with Air Portugal”
lglick, 13 Dec 2018 | Read review
“Avoid at all cost”
nahalym, 13 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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