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TAP Portugal


12,733 reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal 011 351 707 205 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,733 Reviews from our TripAdvisor Community

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12,733 reviews from our community

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Showing 3,772: English reviews
Palm Bay, Florida
Level 6 Contributor
946 reviews
304 helpful votes
Reviewed today
NEW

The flight from Miami to Lisbon was OK, but we paid extra for seats with extra legroom but were not assigned to onw. We arrived in Lisbon and caught our flight to Funchal. The airport was closed due to high winds, we circled for 45 minutes hoping the airport would open, but it didn't and we flew back to Lisbon....

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International Economy Miami - Funchal

Helpful?
Thank JackofPBFL
Daytona Beach, Florida
Level 2 Contributor
11 reviews
1 helpful vote
Reviewed today
NEW

We read a lot of horrible review on this airline and based on them already asked to change our flights. However, that was not possible, and are we glad we didn't! None of the negative reviews came true on our 2 flights. The crew was very friendly, our baggage didn't get any "surprise" costs, as we made sure we were...

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International Economy Orlando - Madrid

Helpful?
Thank RuthVSq
Washington DC, District of Columbia
2 reviews
Reviewed today
NEW

The flight was full so many "carry-ons" were checked in but I was assured that my bag will make it to our connection for our flight to Zagreb. It did not! The plane overhead compartment has so many empty spaces! The flight was delayed for about an hour and a half but there were no frequent updates.

Europe Economy Lisbon - Barcelona
Helpful?
Thank NancyVictory
Frankfurt, Germany
Level 4 Contributor
34 reviews
3 helpful votes
Reviewed today
NEW

TAP is admittedly cheap but they do not have the real business class on this route, and worst of all mak you take a bus to get to passport control. This is now the second time that this caused me to miss my connecting flight. Moreover the transit service is horrible. Another bad thing is that there is no entertainment...

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International Business Class Abidjan - Marseille

Helpful?
Thank inttraveller2017
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed today
NEW

TAP offers the best food, everything delicious, and extremely kind flight attendants. We paid a little more to have more comfortable seats, and it was wonderful. We'll be looking for TAP flights for our next trips.

International Economy Toronto - Lisbon
Helpful?
Thank Lou C
Heraklion Prefecture, Greece
Level 4 Contributor
20 reviews
2 helpful votes
Reviewed today
NEW
via mobile

I had a flight from Newark to Barcelona with connection flight from Lisboa. Even though I had only 1 hour between those two flights, EWR-LIS flight arrived half an hour earlier) However, in both of flights I can’t characterize the hostesses onboard as friendly enough. An example:during New York-Lisbon flight I went on the back side of aircraft and request...

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International Economy Newark - Barcelona

Helpful?
Thank orestcrete
Bucharest, Romania
Level 3 Contributor
10 reviews
Reviewed today
NEW

I personally enjoyed flying with Tap, they have clean aircrafts, nice personnel, always smiling and good pilots-best and smooth landing and take off.I had only one problem with them on my flight back -after being delayed for 2 hours from Porto and having missed the connection to my flight back to Bucharest, not being informed that left earlier due to...

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Europe Economy Bucharest - Lisbon

Helpful?
Thank BajkoBeatrice
Barnsley, United Kingdom
Level 3 Contributor
15 reviews
10 helpful votes
Reviewed today
NEW
via mobile

Beware of booking and entering personal details online as website has bugs. Entered our original details to start the booking only to find when changing booking few weeks later that passport numbers, dob etc had been altered! Good job we checked! The website is poor, difficult to navigate, crashes, plus there are no phone numbers to ring when in difficulty....

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Europe Economy Manchester - Lisbon

Helpful?
Thank InDognito2
Level 4 Contributor
48 reviews
8 helpful votes
Reviewed yesterday
NEW

GRU - OPO was just the first lego of my trip; I had a stop over on my way to Milan. All of the procesess started late for the flight, from boarding to take-off. I arrived nearly an hour late at OPO. Crew members were not friendly at all and the airplane was as old as they come, the screen...

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International Economy Sao Paulo - Porto

Helpful?
Thank Gustavo M
London, United Kingdom
2 reviews
Reviewed yesterday
NEW

I don't understand why everyone has such an issue with this airline, I booked 5 flights and all went absolutely fine, despite it being the busiest period of the year. The planes themselves were very clean and comfortable and considering I took 2 long haul flights from South America and back, the food was very nice, and a choice was...

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International Economy London - Rio de Janeiro

Helpful?
Thank amarques306
See travel tips for airlines
“Be ready for anything.”
JackofPBFL, 19 Oct 2018 | Read review
“Do not wste money on business class. Same tru for Tunis Air by the way”
inttraveller2017, 19 Oct 2018 | Read review
“Avoid the discounted fare”
861ut, 18 Oct 2018 | Read review
“Use another airline”
ActRegular_traveller, 17 Oct 2018 | Read review
“try and avoid using them when flights get cancelled just board you regardless to the new destination without explanation and just shrug.”
stevestejoh, 17 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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