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TAP Air Portugal

Headquarters: Aeroporto de Lisboa, Edificio 25 8 Andar, Lisbon Portugal 1704-801

Overview

3.03.0 of 5 bubbles25,171 reviews
Legroom3.0 of 5 bubbles
Seat comfort3.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)2.5 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service3.0 of 5 bubbles
Value for money3.0 of 5 bubbles
Cleanliness3.5 of 5 bubbles
Check-in and boarding3.5 of 5 bubbles
Food and beverage3.0 of 5 bubbles
About TAP Air Portugal
Airline Alliance
Star Alliance

Airline Summary

The flag carrier of Portugal, TAP Air Portugal (TP) is a member of the Star Alliance. The airline flights to more than 90 destinations in 37 countries across Europe, Africa, North America and South America. TAP Air Portugal also has codeshare agreements with about 30 other airlines, and owns one subsidiary airline: TAP Express. TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates from a hub at Lisbon Humberto Delgado Airport (LIS).
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25,171Reviews
3,804Photos
100Tips

Reviews
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3.0
25,171
Excellent
4,800
Very good
6,089
Average
3,347
Poor
2,394
Terrible
8,545

Popular mentions


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Safari12449103307
1 contribution
2.0 of 5 bubbles
Cancelled Flight Leaves Us Paying More
Lisbon - TorontoInternational
TAP cancelled our flight months after we booked it, and then acted like they were being helpful by putting us on a different plane the following day. Because of this my whole group needed to book hotels rooms for an extra night and TAP refused to help us pay for this at all stating they provided enough notice to legally not have to pay us anything. Zero customer service, zero compassion. Had I known they would be so cavalier and uncaring about our situation I would have never booked with them. I will avoid at all costs in the future and I suggest you do the same.
Date of travel: February 2025
Written 17 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Nunya
Vilanova i la Geltru, Spain
13 contributions
1.0 of 5 bubbles
Worst experience ever
Barcelona - MaputoInternational
What a nightmare this airline is! AVOID. They cancelled a flight months after I made the reservation, making me also lose out on a connecting flight on another airlines and the only available alternative was to arrive in Maputo in the middle of the night so had to find a hotel for 1/2 a night and beg them to give me an airport shuttle at high cost so I wouldn't be stranded alone in the middle of the night. Cancelled, no reason give. Contacting them they just blamed the aggregator I bought through--edreams who also suck--and edreams blamed them for not offering the other flight for the same cost. So I ended up paying more than $350 more to re-do all the flights and pay for the 1/2 night in a hotel. Clearly didn't care, wouldn't offer me any compensation--and tried to charge for seats for a long haul flight! They actually are putting customers in danger to make them land in a foreign country like Mozambique in the middle of the night with few to no resources available for transport and nothing open at the airport. Clearly don't care about the safety of their customers. NEVER USE THEM!
Date of travel: February 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 14 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

vlad v
Toronto, Canada
34 contributions
1.0 of 5 bubbles
Awful company. Web site does not function properly. Customer service - rude, not helpful!!!! Try to avoid at all cost!
Toronto - LisbonInternational
Awful company. Web site does not function properly. Customer service - rude, not helpful!!!! Try to avoid at all cost! Never imagined such bad experience!
Date of travel: February 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 13 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Brad H
17 contributions
3.0 of 5 bubbles
Legroom on par with US budget airlines.
Lisbon - FunchalDomestic
Everything was pretty standard on my flights, except the leg room was atrocious. Prior to this flight, I had only experienced trans-Atlantic TAP. This domestic flight had terrible legroom, on par with the low-cost airlines in the US. It was very uncomfortable.
Date of travel: January 2025
1.0 of 5 bubbles
Legroom
2.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
4.0 of 5 bubbles
Customer service
3.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 13 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Toni T
Nashville, Tennessee
6945 contributions
4.0 of 5 bubbles
Flight Was Great, Food Was Not
Lisbon - DakarInternational
Great in airport courtesy, Flight service was good. My gluten free meal was not served. I wqs given a sandwich with obvious gluten-full wheat bread. Food was poor quality. I like TAP and will likely fly again and will bring my own food.
Date of travel: February 2025
4.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 11 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Showing results 1-5 of 3,804
Nunya
Vilanova i la Geltru, Spain
13 contributions
1.0 of 5 bubbles
AVOID AT ALL COSTS
Read full review

vlad v
Toronto, Canada
34 contributions
1.0 of 5 bubbles
Avoid this company!
Read full review

Toni T
Nashville, Tennessee
6945 contributions
4.0 of 5 bubbles
Bring your own food
Read full review

Margarita O.
San Jose, California
71 contributions
1.0 of 5 bubbles
For best experience, book your flight with a reputable airlines. Check their website to see how customer-friendly it is.
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Andrew A
3 contributions
5.0 of 5 bubbles
If you're not a frequent flier, please be aware of what the rules and requirements are for your fare. Airlines have rules, they follow them.
Read full review

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