Swiss International Air Lines [SWISS]
Overview
3.516,119 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Swiss International Air Lines [SWISS]
Airline Alliance
Star AllianceHeadquarters: PO Box 8058, Zurich Airport, Kloten Switzerland 08058
Airline Summary
Swiss International Air Lines [SWISS] (IATA: LX; ICAO: SWR) is Switzerland's flag carrier. The airline offers non-stop flights to more than 100 destinations in over 40 countries from its hubs in Zurich (ZRH) and Geneva (GVA). The airline is a Star Alliance member and has codeshare arrangements with several additional airlines allowing it to offer worldwide service. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge.
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16119Reviews
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Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Popular mentions
Zurich - Dubai
International
I decided to cancel (my decision) our holidays in UAE, so after spending many minutes on their customer service FAQ and discussing with their silly chatbot, I managed to find their phone number. I had bought (for 2 passengers) refundable tickets with 260.- Swiss francs refund…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
London - Zurich
Europe
Flew Swiss LHR-Zurich a month ago. Neither of my two bags showed up, I was told I would get Euro 100 per day of delay. One bag was delivered to my temporary residence 3 days later, another a week later. I am 65 years old, was without change of clothes and medicines for the…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
San Francisco - Amsterdam
International
Ok, actually I didn’t get go on this trip because of an injury. I had travel insurance with Generali and made a claim. I got all the info they needed to them in a timely manner, but they closed my case anyway, stating they needed a letter from Swiss Air confirming I wasn’t…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
New York City - New Delhi
International
I have to agree with the one star reviews here. In this post-COVID era, airlines need to offer customers more flexibility with booking. $199 USD to change your flight - WHA??? And that too, you cannot change the destination - just the date. So they lock you in, and you're left…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Vancouver - Dubai
International
This is the worst airlines i have ever been in. I am a frequent flyer, travelled in almost all the airlines around the world but this is the word experience of my life travelling in swiss airlines. Its been a week since my bags are misplaces and they still don't have any idea…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Roving61590692981 wrote a tip 7 Oct
"Just fly Economy with Swiss Air, Premium Economy on our ZUR - HKG flight was not worth the increased!!"
Gaye M wrote a tip 6 Oct
"Don't spend the extra money for business class and try to avoid their planes on codeshare flights"
Kavyansh s wrote a tip 2 Oct
"This is the worst airlines i have ever been in. I am a frequent flyer, travelled in almost all the airlines around the world but this is th"
123456…
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