Swiss International Air Lines [SWISS]
Overview
3.516,115 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Swiss International Air Lines [SWISS]
Airline Alliance
Star AllianceHeadquarters: PO Box 8058, Zurich Airport, Kloten Switzerland 08058
Airline Summary
Swiss International Air Lines [SWISS] (IATA: LX; ICAO: SWR) is Switzerland's flag carrier. The airline offers non-stop flights to more than 100 destinations in over 40 countries from its hubs in Zurich (ZRH) and Geneva (GVA). The airline is a Star Alliance member and has codeshare arrangements with several additional airlines allowing it to offer worldwide service. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge.
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16115Reviews
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Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Zurich - Belgrade
Europe
I live in Switzerland and take approx 50 outbound flights a year. I try to avoid Swiss -that in the past was an excellent airline- as much as I can. 9 out of 10 flights with Swiss I took this year are delayed. Also, hand luggage is often an issue and they try everything possible…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Toronto - Zurich
International
We had a huge problem with our flights and Swiss Air not only would not help us, they would put us on hold for 40 minutes and hang up! This happened 3 times in a single night! They overbooked, pushed me to the next day, cancell my flight the next day, and would not help me! What…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Canton of Geneva - London
Europe
As my review title indicates, our experience was a disaster from moment one: from being told our July 19 flight LX354 was delayed, only to show up at the gate to be told it was canceled; to then receiving an email saying we'd be rebooked automatically on Swiss, only to never…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Chicago - Zurich
International
I checked 3 bags at ORD airport. I was not aware that the gate agent did not give me my receipt. I was only aware that I don't have the receipt after passing security. The gate agent charged my credit card $300 for 3 checked bags, while the swiss.com says the charge was $70…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Boston - Naples
International
Booked a trip to Italy for October, 2024. First problem: Swiss won't let you pick a seat unless you pay an upcharge, and it is a separate fee for each leg of your flight- so, with one stop, 4 fees for RT. Didn't know that until I booked. Second problem: email and website did…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
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123456…
Gaye M wrote a tip Yesterday
"Don't spend the extra money for business class and try to avoid their planes on codeshare flights"
Kavyansh s wrote a tip 2 Oct
"This is the worst airlines i have ever been in. I am a frequent flyer, travelled in almost all the airlines around the world but this is th"
Xavier C wrote a tip Sept 2024
"Just don’t fly with them … stress for a lot of money better fly easy jet same level of service and comfort at a reasonable price "
123456…
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