Swiss International Air Lines [SWISS]
Overview
3.516,022 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Swiss International Air Lines [SWISS]
Airline Alliance
Star AllianceHeadquarters: PO Box 8058, Zurich Airport, Kloten Switzerland 08058
Airline Summary
Swiss International Air Lines [SWISS] (IATA: LX; ICAO: SWR) is Switzerland's flag carrier. The airline offers non-stop flights to more than 100 destinations in over 40 countries from its hubs in Zurich (ZRH) and Geneva (GVA). The airline is a Star Alliance member and has codeshare arrangements with several additional airlines allowing it to offer worldwide service. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge.
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Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Popular mentions
Amsterdam - Larnaca
Europe
Horrible airline. We have 500£ per person , the food is extra prices, and our return to our homeland was cancelled. They sent us to a hotel 2 times. They rebooked our flight for TWO DAYS LATER. My holiday was ruined. Customer service was useless and they didn’t let us rebook an…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
San Francisco - Naples
International
I booked round trip from SFO to Italy. We needed to change the date of the flight. Call ‘customer service’. They said no problem there would be a $50 per ticket change for the date change. But what they in fact did was book a completely new round trip flight instead of just…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Zurich - Copenhagen
Europe
Piece of sh** SWISS airlines. Was supposed to transfer from Zurich to Copenhagen, and SWISS airlines decided to delay 2 times (total 3 hours), and then when passengers were all on board, they kept their passengers on the plane for another 2 hours!!!! Then the pilot made an…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Frankfurt - Zurich
Europe
I sat in business class and happen to like the atmosphere so i filmed the air hostess doing a safety demonstration, she got so mad that she came and shouted at me saying I should delete my video immediately. I was like is this the kind of service you give to your business…
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Date of travel: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Rome - Canton of Geneva
Europe
We had a flight from Rome to Zurich, with a connection to Geneva. Unfortunately, our flight arrived late in Zurich, forcing us to run to catch the next one. When we got to the gate, we were the last passengers to board. The staff member at the counter was extremely rude and…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456…
ausZurich wrote a tip Yesterday
"Be prepared for flight cancellations, no accomodation support, and denied compensation claims using "unforeseen safety issues" as an excuse."
Anca Alecsandra wrote a tip Yesterday
"Bring eye shades, good ear plugs, something for lumbar and neck support and you'll have quite a comfortable sleep. Slippers also help."
Guide05912153020 wrote a tip 4 Sept
"I just booked this trip in August for next year because they had special and had the best price. Don't be fooled!"
Diego L wrote a tip Aug 2024
"Don't take this airlane if u can, if u have a problem with this company they going to scam you."
123456…
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